this Chad fellow sounds like a real twit
Diamond Pro Am Experience
- Thread starter AZ9BALLER
- Start date
Let me start out by asking you where you were last Thanksgiving for dinner, not that it really matters to me, but let me tell you were I ate Thanksgiving dinner last year. I ate Thanksgiving dinner with a family that I never met before, until I delivered their Diamond 9ft ProAm and recovered it on Thanksgiving day in California at their house, because I couldn't get home to enjoy Thanksgiving with my 4 kids still at home...I had one more table to deliver before I could go back home! When I did get back home, I was only there for a few days before heading back out on the road again to deliver more Diamond pool tables. As a matter of fact, I wasn't even home for Christmas to spend that time with my kids, because I was STILL delivering pool tables for customers that wanted them either before Christmas, or right after. I didn't get to spend Christmas with my kids until January 27th of this year even though I got back home the day before...because I was delivering 4 more Diamond 7ft Smart Tables up to Canada.
It was after this that we started talking about delivering your Diamond pool table to you...do you remember? I told you that as soon as Diamond pays me, I'd get on the road again, and deliver your pool table. What you were not aware of, was that Diamond was also waiting to collect from some other customers for delivery of their pool tables as well, because I was NOT going to leave home to just deliver ONE pool table...to you. Let me remind you why, as you were shocked when I told you that NO, I'm NOT a paid Diamond employee. I drove 1,633 miles to your house, spent $389.00 dollars in gas, and $94.00 to stay in a motel over night so that the following day I could complete setting up your Diamond pool table, in which I didn't even count in the fuel costs to get back to Vegas to pick up the other tables for delivery.
When we first set a delivery date for your table, I told you I was waiting to get paid first before I took off. I guess you felt that since you paid your delivery money to Diamond on Jan 31st, that I should be taking off right away then, after all, who cares about what it cost me to do the job, that's not your problem..right? Well, I finally got the delivery money for the 3 tables I was counting on, on the 9th of Feb, so...time to service my truck and get on the road. You were pretty quick to defend the amount of times you called Diamond to get your check, insisting you only called them 3 times after Chad agreed to send you a refund check...here's a question for you....how many times did you call me between Jan 31'st to Feb 9th? Or better yet, between Jan 31'st until I arrived at your house?....35...maybe 40 times?
ON with the story, I got my traveling money Feb 9th, in which case I went right down to get my truck serviced only to find out that I didn't have a transmission cross member mount...it was missing! I had the transmission replaced in Denver, CO not to long before that. I told you...when you called me again!!! that I was delayed leaving because it was a Dealer item only to order...so I was waiting to install it before I could take off. When it came in...almost a week later...you knew....because you CALLED me EVERYDAY, sometimes even 2 to 3 times a day! I installed it and got on the road. I can only drive 200 to 220 miles on a tank of fuel, and when I got to Lakeside, OR on Sat at 7:15pm...both the Shell and Chevron gas stations were closed....they close at 6:30pm...WHO KNEW! I sat there in my truck until 7:30am Sunday morning, fueled up and away I went. I TOLD you that you can't pump your own gas in Oregon, and when the gas stations close they turn off the card readers so you can't pump your own gas...but you didn't believe me...of course. Maybe some AZ'ers on here can confirm that for you as to how the laws in Oregon are when it comes to pumping your own gas. Anyway, I arrived in Vegas after driving almost 1,000 miles non-stop...but you knew that...because you called me I don't know how many times! Thank god there was no phone service where I was waiting to get gas, in fact...for about 300 miles or so. But, when I got phone service, and could check my messages...I knew they be full from your calls....and yep...it was. I didn't even get the chance to call you first when I got service....you called me...imagine that!
Then when I got some sleep on Monday I was ready to load up your table and deliver it but it started flooding rain...but you knew that....because I told you that when you called me...to see if I made it to Vegas...remember? I TOLD you I wasn't going to load your table in the flooding rain...but you really didn't care...you just wanted your table. Well, I see you complained about having to clean it off because it got a little wet even though it was tarped...I would have rather waited another day or so just to avoid that whole situation...but NOT you!
When I finally got to your house you were surprised that I showed up by my self...what did you expect? an army of moving men? You and your friend Jack helped me roll the table on the dolly down a 4" step, up another small step, then down one last small step...no big deal. And when it came to flipping the table over off the dolly, not a problem, got it handled, piece of cake. AND, even though you bought a used table, I felt obligated to refurbish the rails, as I would have done for anyone else as well, so I did that...with about 5 minutes of your wanting help, from what I know now...it's a wonder you didn't charge me for your help...even though I didn't ask for it, or even have to refurbish your rails....used table, remember? I then went on to recover and level your table, by the way, keep in mind...I not only DIDN'T get paid for refurbishing your rails in which I had NO obligation to do so...you DIDN'T even offer a tip, not that it really matters. It's just the idea that you've pointed out to everyone how valuable YOUR time is...I was just wondering how valuable MY time was when I refurbished your rails for FREE!
No matter what, I faded all the bullshit, and recovered and leveled your table as I would have done for anyone else, and it turned out as it would have for anyone else as well. So I guess I can take that as a compliment, as I'm sure that if you were not satisfied, you'd have said something about it by now...LOL
As I told you then, and I'll tell you again now, "The hardest jobs, are made easy by those who don't have to do them"! ALL the problems you encountered were with me, NOT Diamond, I did what I could to make up for the delays that were NOT my fault as sometimes shit just happens. I made less than $300.00 when the job was done installing your table, and it took me about a week to make that. And you're still whining, imagine that! What's next...OPRA? Get over it Gary, you've got your table and light, it's in perfect condition, let it go.
My suggestion to Diamond, is that if they have any more customers like you, to just crate the table, ship it by truck to your house, and let you deal with getting it off the truck and into your house. Or better yet, just pass on the sale.
As far as any other problems with Diamond, I'm not aware of them, but I will tell you all something reading this, if you have a problem with Diamond, don't hesitate to call them to get the problem solved, just be clear about what you talk about, and get it in writing so that there's no miss understanding...as that works best for everyone involved. Diamond WILL bend over back-wards to solve any problem within reason.
Glen
It was after this that we started talking about delivering your Diamond pool table to you...do you remember? I told you that as soon as Diamond pays me, I'd get on the road again, and deliver your pool table. What you were not aware of, was that Diamond was also waiting to collect from some other customers for delivery of their pool tables as well, because I was NOT going to leave home to just deliver ONE pool table...to you. Let me remind you why, as you were shocked when I told you that NO, I'm NOT a paid Diamond employee. I drove 1,633 miles to your house, spent $389.00 dollars in gas, and $94.00 to stay in a motel over night so that the following day I could complete setting up your Diamond pool table, in which I didn't even count in the fuel costs to get back to Vegas to pick up the other tables for delivery.
When we first set a delivery date for your table, I told you I was waiting to get paid first before I took off. I guess you felt that since you paid your delivery money to Diamond on Jan 31st, that I should be taking off right away then, after all, who cares about what it cost me to do the job, that's not your problem..right? Well, I finally got the delivery money for the 3 tables I was counting on, on the 9th of Feb, so...time to service my truck and get on the road. You were pretty quick to defend the amount of times you called Diamond to get your check, insisting you only called them 3 times after Chad agreed to send you a refund check...here's a question for you....how many times did you call me between Jan 31'st to Feb 9th? Or better yet, between Jan 31'st until I arrived at your house?....35...maybe 40 times?
ON with the story, I got my traveling money Feb 9th, in which case I went right down to get my truck serviced only to find out that I didn't have a transmission cross member mount...it was missing! I had the transmission replaced in Denver, CO not to long before that. I told you...when you called me again!!! that I was delayed leaving because it was a Dealer item only to order...so I was waiting to install it before I could take off. When it came in...almost a week later...you knew....because you CALLED me EVERYDAY, sometimes even 2 to 3 times a day! I installed it and got on the road. I can only drive 200 to 220 miles on a tank of fuel, and when I got to Lakeside, OR on Sat at 7:15pm...both the Shell and Chevron gas stations were closed....they close at 6:30pm...WHO KNEW! I sat there in my truck until 7:30am Sunday morning, fueled up and away I went. I TOLD you that you can't pump your own gas in Oregon, and when the gas stations close they turn off the card readers so you can't pump your own gas...but you didn't believe me...of course. Maybe some AZ'ers on here can confirm that for you as to how the laws in Oregon are when it comes to pumping your own gas. Anyway, I arrived in Vegas after driving almost 1,000 miles non-stop...but you knew that...because you called me I don't know how many times! Thank god there was no phone service where I was waiting to get gas, in fact...for about 300 miles or so. But, when I got phone service, and could check my messages...I knew they be full from your calls....and yep...it was. I didn't even get the chance to call you first when I got service....you called me...imagine that!
Then when I got some sleep on Monday I was ready to load up your table and deliver it but it started flooding rain...but you knew that....because I told you that when you called me...to see if I made it to Vegas...remember? I TOLD you I wasn't going to load your table in the flooding rain...but you really didn't care...you just wanted your table. Well, I see you complained about having to clean it off because it got a little wet even though it was tarped...I would have rather waited another day or so just to avoid that whole situation...but NOT you!
When I finally got to your house you were surprised that I showed up by my self...what did you expect? an army of moving men? You and your friend Jack helped me roll the table on the dolly down a 4" step, up another small step, then down one last small step...no big deal. And when it came to flipping the table over off the dolly, not a problem, got it handled, piece of cake. AND, even though you bought a used table, I felt obligated to refurbish the rails, as I would have done for anyone else as well, so I did that...with about 5 minutes of your wanting help, from what I know now...it's a wonder you didn't charge me for your help...even though I didn't ask for it, or even have to refurbish your rails....used table, remember? I then went on to recover and level your table, by the way, keep in mind...I not only DIDN'T get paid for refurbishing your rails in which I had NO obligation to do so...you DIDN'T even offer a tip, not that it really matters. It's just the idea that you've pointed out to everyone how valuable YOUR time is...I was just wondering how valuable MY time was when I refurbished your rails for FREE!
No matter what, I faded all the bullshit, and recovered and leveled your table as I would have done for anyone else, and it turned out as it would have for anyone else as well. So I guess I can take that as a compliment, as I'm sure that if you were not satisfied, you'd have said something about it by now...LOL
As I told you then, and I'll tell you again now, "The hardest jobs, are made easy by those who don't have to do them"! ALL the problems you encountered were with me, NOT Diamond, I did what I could to make up for the delays that were NOT my fault as sometimes shit just happens. I made less than $300.00 when the job was done installing your table, and it took me about a week to make that. And you're still whining, imagine that! What's next...OPRA? Get over it Gary, you've got your table and light, it's in perfect condition, let it go.
My suggestion to Diamond, is that if they have any more customers like you, to just crate the table, ship it by truck to your house, and let you deal with getting it off the truck and into your house. Or better yet, just pass on the sale.
As far as any other problems with Diamond, I'm not aware of them, but I will tell you all something reading this, if you have a problem with Diamond, don't hesitate to call them to get the problem solved, just be clear about what you talk about, and get it in writing so that there's no miss understanding...as that works best for everyone involved. Diamond WILL bend over back-wards to solve any problem within reason.
Glen
Gary, just to let you know that the "shit happens" rules still apply to when ever it can happen, I was late delivering the 6 tables to Oklahoma because 180 miles west of Albequrque, NM I shreaded the left rear tire on my trailer as you can see in the picture. I changed the tire putting on the spare and drove on into Albequrque, NM and stayed the night because I didn't want to take a chance on getting stranded on the freeway trying to make it to Oklahoma City, OK to deliver the pool tables the following day. As it turned out, the spare tire went flat overnight at the hotel, so I aired it up the next morning, drove to Big O tires to get a new tire. As I drove onto their lot, the rim on the spare tire came apart as you can see in the picture, so I ended up buying 1 new tire, and 2 new rims and was a day late.
Glen
PS. Just a day in my life. Oh yeah, I also installed all the tables by myself.
Glen
PS. Just a day in my life. Oh yeah, I also installed all the tables by myself.
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AZ9BALLER said:
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By the way Gary, I now have Diamonds F350 15 foot box truck to pull my trailer to continue delivering pool tables with as my Ranger truck broke down after I delivered the pool tables to Oklahoma City, OK. I made it back to Henderson, NV but couldn't make it back to Washington State to finish delivering the pool tables up there as of yet. So, CHAD at Diamond flew me back to Indiana hooked me up with their truck last Friday, left on Saturday, drove back to Henderson, NV...1,936 miles by way, and was back here on Monday night. That's pretty damn good of Diamond to do that...don't you think? But I'm still NOT taking anyone with me to help deliver pool tables, but I guess I could always charge a few hundred dollars more to deliver every pool table to help off set the extra help...OR, maybe I'll just stick to what I'm doing because no one has ever complained about helping to install their pool tables that they've bought....except you!
Glen
Glen
It sounds like Glen has a lot of stuff going on...
Flat tires.. bad tranny... no trailer... long miles.... Holidays away from home.... whew.. sounds tough...
But honestly... all of your problems are, well, your problems and of absoulty no concern of the customer...)outside of the weather, cant do much to help that)... repairs...gas cost...time away from your family.. bad time managment (gas stations closed)... all of that is ON YOU....inherent vices.. part of the job.
Well , actually its not on you persey... ultimatley it falls on Diamond since the customer paid them and not you..
Either way a deal was made and a deal was broken.. (whatever the reason) by no fault of the consumer...
If they take that from your pay ..then once again, its your contract and your problem.. the buyer shouldnt ever even hear that...
Lastly.. if I purchased a 5K dollar table and it showed up on a OPEN trailer on the back of a mini truck that had just drove UMPTEEN MILES...AND there wasnt anybody help get it in the house....... I might be a little bit upset....
BTW what do you do if you go to setup a table at an older persons home or to wife who is surprising her husband? who helps you then ?
Flat tires.. bad tranny... no trailer... long miles.... Holidays away from home.... whew.. sounds tough...
But honestly... all of your problems are, well, your problems and of absoulty no concern of the customer...)outside of the weather, cant do much to help that)... repairs...gas cost...time away from your family.. bad time managment (gas stations closed)... all of that is ON YOU....inherent vices.. part of the job.
Well , actually its not on you persey... ultimatley it falls on Diamond since the customer paid them and not you..
Either way a deal was made and a deal was broken.. (whatever the reason) by no fault of the consumer...
If they take that from your pay ..then once again, its your contract and your problem.. the buyer shouldnt ever even hear that...
Lastly.. if I purchased a 5K dollar table and it showed up on a OPEN trailer on the back of a mini truck that had just drove UMPTEEN MILES...AND there wasnt anybody help get it in the house....... I might be a little bit upset....
BTW what do you do if you go to setup a table at an older persons home or to wife who is surprising her husband? who helps you then ?
I gotta go with AZ Baller on this one.
I would have been very upset if I went through what the original poster did as well. If someone gives me a day/time, I expect them to honor it, or at least call me and let me know that something came up. None of the problems were the customer's fault.
Diamond looks very bad on this one. I would have second thoughts about purchasing from them now.
I would have been very upset if I went through what the original poster did as well. If someone gives me a day/time, I expect them to honor it, or at least call me and let me know that something came up. None of the problems were the customer's fault.
Diamond looks very bad on this one. I would have second thoughts about purchasing from them now.
Nobody wanted it to go like this, not you,not Diamond, not Glen, but it did and so you three had to work it out. Since you had to let everyone know about it on here as you have, you must have known this will make Diamond and Glenn look bad and you look like the innocent customer.
You have left many of us now wondering about Diamonds and Glenns service , I also have to wonder how big of a tool you were for them to ban you, I'd guess a pretty big one.
You have left many of us now wondering about Diamonds and Glenns service , I also have to wonder how big of a tool you were for them to ban you, I'd guess a pretty big one.
mechanic/player said:
Well now see here is the thing.... Diamond looks bad b/c, lets face it, they were bad .... bad to AZ and other posters in this thread....
The Customer has the right to be a "tool" if he so chooses.... trust me, I hate this as my line of work leads me to numerous conflicts with "tool " like customers on almost a daily basis... Fact of the matter is that if I or one of my guys screw up .. then I have to take the beating from the customer... end of story..... Granted I might be more inclined to help the nice guy out a little bit more or a little bit faster, but either way I have to own up to the problem...
Unfortunately, I work in a field where I don't receive a set salary. I get paid according to how much I accomplish in a day. Basically a piece worker. And, because of the nature of my work, I only work on average 20-24 days a month. Two days off work in my case in a worst case scenario means a 10% cut in pay for the month in question. I know that if I had taken two days off to meet with somebody that didn't show without prior notice, I'd be pissed.
Now if they guy can't show because of car/truck troubles, weather, trouble with money????????????????? to some degree, I'm totally cool with it as long as I get a phone call. It sounds like in this particular case, we have a customer that was given a date, a customer that made arrangements to make it happen on more than once, and was diced without a phone call.
This is pretty harsh, but the bottom line is the customer doesn't care about car/truck troubles, bad weather, travel money problems or whatever. All the customer cares about is getting the goods on the day that he/she was told the goods would arrive. All the troubles mentioned above would be issues that Diamond and the people they work with need to address amongst themselves completely out of the view of the customer.
When I order a Big Mac, I don't care where the lettuce has come from, don't care if the range has broke down, don't care if the patties are still frozen and stuck together.....................I want my Big Mac. And if you can't give it to me, that's cool, a simple yes or no will do. If the answer is no, then I'll go to Burger King and come back maybe next week for that Big Mac. But if you keep me waiting for 20 minutes for that Big Mac that you told me would be done in 5, not only will I go to Burger King, but I'll never be back to McDonalds!
The problem here was that the customer was given a "yes" when in reality the answer was a "no."
dave
Now if they guy can't show because of car/truck troubles, weather, trouble with money????????????????? to some degree, I'm totally cool with it as long as I get a phone call. It sounds like in this particular case, we have a customer that was given a date, a customer that made arrangements to make it happen on more than once, and was diced without a phone call.
This is pretty harsh, but the bottom line is the customer doesn't care about car/truck troubles, bad weather, travel money problems or whatever. All the customer cares about is getting the goods on the day that he/she was told the goods would arrive. All the troubles mentioned above would be issues that Diamond and the people they work with need to address amongst themselves completely out of the view of the customer.
When I order a Big Mac, I don't care where the lettuce has come from, don't care if the range has broke down, don't care if the patties are still frozen and stuck together.....................I want my Big Mac. And if you can't give it to me, that's cool, a simple yes or no will do. If the answer is no, then I'll go to Burger King and come back maybe next week for that Big Mac. But if you keep me waiting for 20 minutes for that Big Mac that you told me would be done in 5, not only will I go to Burger King, but I'll never be back to McDonalds!
The problem here was that the customer was given a "yes" when in reality the answer was a "no."
dave
Its unfortunate that you had a bad experience with Diamond Billiards. People make mistakes and stuff happens. I agree that the customer service from Diamond could have gone smoother, however, there is no telling what type of conversation you had, except you and Chad.
To all the people who have had bad dealings with Diamond, Im sorry. However, I'd like to share a positive and great experience I had with Chad/Brian from Diamond. I called Chad and placed an order for a 9' Diamond Pro with Dymond woold rails and matching light. I was billed 50% of the table cost as a deposit and was told my table should be ready in 6 weeks. This was great news, however, it prompted me to get a move on finishing my attic
I received an e-mail about once every two weeks from Chad letting me know where my table stands in the production process. A month goes by and I get a call from Diamond informing me my table is done and is currently on the road. I was scheduled to be 1st on their list of stops to setup, however I didn't have carpet installed yet. Diamond contacted the contractors and arranged for me to be last on their list to allow me more time to lay down the carpet. Come to find out by the contractors that they had to backtract about 350 miles to isntall my table....but they didn't mind as Diamond agreed to pay them additional compensation for trouble. Diamond mentioned to me that there would be $100 added for each flight of stairs. I two flights of stairs which both had 90 degree bends and was only wide enough for 1 person to walk up. The two contractors and myself managed to maneuver that table up upstairs in about 2 hours. This was a lot of work! After the job was done, they told me that they really appreciated all the help getting the table up the stairs and that they would only charge me for 1 flight of stairs plus $350 to install the table. I gave each of them $300 and didn't bat an eye. None of my walls or hardwood floors were damaged by the slates and the table was perfect! Diamond has done good by me and I'll be a customer for life!
-Phillip
To all the people who have had bad dealings with Diamond, Im sorry. However, I'd like to share a positive and great experience I had with Chad/Brian from Diamond. I called Chad and placed an order for a 9' Diamond Pro with Dymond woold rails and matching light. I was billed 50% of the table cost as a deposit and was told my table should be ready in 6 weeks. This was great news, however, it prompted me to get a move on finishing my attic
I received an e-mail about once every two weeks from Chad letting me know where my table stands in the production process. A month goes by and I get a call from Diamond informing me my table is done and is currently on the road. I was scheduled to be 1st on their list of stops to setup, however I didn't have carpet installed yet. Diamond contacted the contractors and arranged for me to be last on their list to allow me more time to lay down the carpet. Come to find out by the contractors that they had to backtract about 350 miles to isntall my table....but they didn't mind as Diamond agreed to pay them additional compensation for trouble. Diamond mentioned to me that there would be $100 added for each flight of stairs. I two flights of stairs which both had 90 degree bends and was only wide enough for 1 person to walk up. The two contractors and myself managed to maneuver that table up upstairs in about 2 hours. This was a lot of work! After the job was done, they told me that they really appreciated all the help getting the table up the stairs and that they would only charge me for 1 flight of stairs plus $350 to install the table. I gave each of them $300 and didn't bat an eye. None of my walls or hardwood floors were damaged by the slates and the table was perfect! Diamond has done good by me and I'll be a customer for life!-Phillip
pip9ball said:Its unfortunate that you had a bad experience with Diamond Billiards. People make mistakes and stuff happens. I agree that the customer service from Diamond could have gone smoother, however, there is no telling what type of conversation you had, except you and Chad.
To all the people who have had bad dealings with Diamond, Im sorry. However, I'd like to share a positive and great experience I had with Chad/Brian from Diamond. I called Chad and placed an order for a 9' Diamond Pro with Dymond woold rails and matching light. I was billed 50% of the table cost as a deposit and was told my table should be ready in 6 weeks. This was great news, however, it prompted me to get a move on finishing my attic
-Phillip
Glad to hear your experience was positive.
Cobra
You're pretty ignorant
You expect people (paying customers) to help you (the worker) move and
install tables????
You use an open bed truck allowing tables to get damage/dirty and apparently could care less?
You're pretty ignorant
You expect people (paying customers) to help you (the worker) move and
install tables????
You use an open bed truck allowing tables to get damage/dirty and apparently could care less?
ShelbyDriver
Registered
Don't forget...
There are two sides to every story. You have yet to hear Diamond's side of the story.
As many of you that deal with customers on a daily basis know, companies have to put up with a lot of crap. The range of personalties that have to be dealt with is very, very broad. Sometimes customers are very grateful for their service and are easy to get along with. Other times, they complain about a piece of fuzz on the cloth and are willing to slander a company's name because of their own ego.
Most of the pool table mechanics are not directly employed by Diamond. They are treated as contractors. So my question to some of the others is why should Diamond provide a contractor with Diamond vehicles to do their own jobs? That's ludicrous.
Also, tables can ride from one point to another on any form of transportation. Just as long as they were taken care of and not damaged, I personally wouldn't care if my table was delivered to me on a buckboard wagon pulled by a team of mules. So why fault a mechanic for what he drives and for the trailer he pulls?
One last point: Why do some of you insist on your table being delivered by a squad of table mechanics? If a mechanic can deliver and set up a table by himself, then so be it. I'm sure if he needs a hand, he will arrange it. Otherwise volunteering to help him (when he doesn't need it) and then griping at him because you helped is a very lame argument.
There are two sides to every story. You have yet to hear Diamond's side of the story.
As many of you that deal with customers on a daily basis know, companies have to put up with a lot of crap. The range of personalties that have to be dealt with is very, very broad. Sometimes customers are very grateful for their service and are easy to get along with. Other times, they complain about a piece of fuzz on the cloth and are willing to slander a company's name because of their own ego.
Most of the pool table mechanics are not directly employed by Diamond. They are treated as contractors. So my question to some of the others is why should Diamond provide a contractor with Diamond vehicles to do their own jobs? That's ludicrous.
Also, tables can ride from one point to another on any form of transportation. Just as long as they were taken care of and not damaged, I personally wouldn't care if my table was delivered to me on a buckboard wagon pulled by a team of mules. So why fault a mechanic for what he drives and for the trailer he pulls?
One last point: Why do some of you insist on your table being delivered by a squad of table mechanics? If a mechanic can deliver and set up a table by himself, then so be it. I'm sure if he needs a hand, he will arrange it. Otherwise volunteering to help him (when he doesn't need it) and then griping at him because you helped is a very lame argument.
ShelbyDriver said:
Why fault the mechanic......? Seriously... if what he drives is cant cut the mustard then who should be faluted... the customer... the "system"...Horse dokie...the onus falls on the contractor....
Let your 5K investment roll in however you want... I expect mine to have a little more care given to it....A tarp does not cut it in my book... not a professional image if you ask me... guess I might be a snob....
teambizy said:
realkingcobra said:
IT was NOT my choice to tarp the table and transport it in a rain storm, I would have rather waited for it to pass...but NOT the customer! I did everything I could to look after this table, and I add that to the fact that the table NEVER got damaged in any way shape or form during or after the delivery! What ALL of you fail to understand, is that a Diamond 9ft ProAm can not be put in the back of just any ol delivery truck or trailer...it's to tall on the dolly to clear the ceiling height of the truck! What you ALL fail to understand, is that NO trucking company will transport a Diamond 9ft ProAm or ANY other table to a location on a dolly with wheels! What you ALL fail to understand, is the fact that Diamond did it's job of selling this table to the customer and charging him for the delivery and set up, and that the rest was on me to complete the job, so you fail to understand that Diamond had no further responsibility to this customer unless I fail to deliver the table! What you further FAIL to understand is that phone calls WERE made to the customer...numerous times! What you FAIL to understand is that the customer never once said, "Look Glen, I'm going to go to work everyday, until I get a call from YOU telling me that you're within a couple of hours from being at my house to deliver my table so that I don't loose any time off of work, okay?" My response to that would have been, I'll tell you what, I'll call you when I'm in town, and I'll stay in a hotel that night and we'll get started in the morning installing your table so that you don't waste any of your time! What you ALL fail to understand, is that this table weighs 1,300 lbs and is fully assembled! What you ALL fail to understand, is that the customer was compensated by me with all the extra work I performed on his table, including going to the store with him to get the hardware to hang his light and helping to do so, of which I had NO obligation to do so, as Diamond mechanic's are NOT required to hang lights, nor refurbish USED tables! AND, I didn't charge the customer for any extra work, not that I would have anyway! I've been delivering Diamonds tables to half the United States now for over 2 1/2 years, and never yet have I delivered a damaged table, damaged a customers house...or failed to be able to install a table....not even when it meant that I had to install a Diamond 9ft ProAm (1,300lbs) up 14 stairs straight up in a guys house here in Las Vegas and all the customer had to do was sit down and operate the come-along to pull the table up the stairs! What you ALL fail to understand, is that I got the job done, took ALL the responsibility for being late, compensated the customer accordingly and was done with it. THEN the customer took it upon himself to continue to complain further, and for what? It has no further bearing on the subject! So what else does this customer want for compensation?, my first born child?...WHAT????????? I DON'T CARE ANYMORE, THE JOB IS DONE!!!!!!!smokeandapancak said:Why fault the mechanic......? Seriously... if what he drives is cant cut the mustard then who should be faluted... the customer... the "system"...Horse dokie...the onus falls on the contractor....
Let your 5K investment roll in however you want... I expect mine to have a little more care given to it....A tarp does not cut it in my book... not a professional image if you ask me... guess I might be a snob....
Glen