By letting them know up front that we are stopping their pool time when their food comes out so they can eat without being charged for their pool, they realize we are enforcing this policy to maintain the quality of the tables, for everyone's benefit, as opposed to trying to maximize our profits. Most of our regulars learn this rule and accept it, understanding that is how we operate. As we are the only nice poolroom within 50 miles, we've had no problems losing regular customers due to this, at least that I know of. Of course you can't please everyone, and we don't try to.
The only time it becomes a potential issue is during tournament nights when players order food while playing in the tournament. Most of them have learned that if they place their order in the middle of a match, when that match is over, I'll allow them time to eat their food before calling them for their next match.
In certain situations where matches needing to be played are holding up the tournament and I need to have them start playing their next match ASAP, I have been known to bend the rules for players that I know will be extra careful - such as if they agree to use a fork/knife to eat their fries or wrapping their sandwich in a napkin to eat, as opposed to their hands.
Sounds like you've got it handled in a way that works for every one. Good for you Chris! :thumbup: