Don't Be Miss-led By Sterling Steve Klapp Reviews!!

Personally, I love to see experiences like this posted and I thank the OP for doing so.

He was patient to the tune of 7 months and exhausted every resource available to try to have the situation rectified before coming on here and sharing his story. There was no quick trigger finger here, the experience was presented in a mature fashion and you can't ask for much more than that.

There are so many quality cue makers, making great cues, these days. Let's face it... when it comes to the design and build of a cue, there aren't many people out there doing anything revolutionary. One of the only ways to separate yourself from the pack is with your customer service. You can choose whether is separates you in a good way or a bad way... but it will separate you.

The quality of your product will gain you a customer. However, the service you provide to that customer after the initial sale is what will keep them a customer.
 
dawgcpa said:
If he is having a rough time and needs some funds, I hope he will message me because he can build me a cue right now.

I have a Klapp and it is the best playing cue I've ever owned and I'd love to have another....
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What would you compare to? What other cues that you own or played with?
 
Klapp

It's hard for me to describe why I like one over another. Below is a list of what I've had in the past year.... I tried playing and spent time with each one. The closest was the Carmeli Titliest conversion. It was a nice playing cue. One thing I've noticed is everyone talks about a stiff hitting cue and how much they love it. My Klapp and the Carmeli had longer thinner shafts which seem to play less stiff with more feedback for me. Again, it is hard for me to figure out why I like a cue. What I do when I get a new cue is play with it for awhile and then play the 6 ball ghost (I'm not a great player but can usually beat the 6 ball ghost). I play the ghost with each cue and see which one performs better for me. Maybe crazy but after all of these, the Klapp is still standing.

I've got a new Baxter coming this week so it will be tested again....

Rick Howard
Carmeli monster cue
Carmeli titliest conversion
Pat Diveney sneaky X 2
Schon
Willie Speed
Lomax
Cuetec R360
Judd Fuller
Keith Josey
Mark Bear
Nova
Paul Allers
 
Custom vs. Production

Reading threads like this really puts a question in my mind. Do you go "custom" or "production". Just like automobiles, I am confident that you will run into issues with everything. The key is how willing someone is to resolve the issue and how quickly. I have had issues with "production" shafts and cues in the past, but in my experience, the issues were resolved quickly and efficiently. So do you take a chance and go "custom" or "production"? Are "custom" cues really that much better?
 
All my shafts are crooked, if the tip falls off I play more center ball with the ferrule, no big deal.

What I have noticed is some players have no clue about the hit, feedback, tapers, how to put a cue together that works for them. (OHOH, but it's straight) Yes a cue maker should discuss and advise, it's still up to the buyer.

I have hit with so many cues with 13mm shafts on thin butts,plastic joints (feel like hardened pieces of turd with corn in it) Yet they say,,look how straight it rolls, or OMG I see an eyelash of roll, this cue is no good, SHADDAP, go get a warped house cue and learn how to play pool, your custom will warp eventually.

Steves shafts are awsome, I would put them up against any shafts ever made. that includes Bushka, Boti, etc. His new low deflection shaft also plays very nice.
And by no means am I saying when you order anything, it should arrive any less than quality.
Steve is a stand up guy
 
I second what smooth stroke says..... I'm on my third custom from Steve, several old growth shafts and a couple refinish jobs. I have never had a problem communicating with Steve and have always received quality products
 
ShootPool1967 said:
Reading threads like this really puts a question in my mind. Do you go "custom" or "production". Just like automobiles, I am confident that you will run into issues with everything. The key is how willing someone is to resolve the issue and how quickly. I have had issues with "production" shafts and cues in the past, but in my experience, the issues were resolved quickly and efficiently. So do you take a chance and go "custom" or "production"? Are "custom" cues really that much better?
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I would say custom because a custom cuemaker probably is using better wood, aging his wood better and therefore his stuff is less likely to warp. There are some production cues which are an exceptions. Schön would be an example of a solid production cue.
 
Taken care of!!!

I have been dealing with Steve for a couple of months now and I have not only had a good customer relationship but I feel like we are also becoming friends. He is a good guy and has done a few favors for me with no question asked. All custom cue makers try to please everyone as well as put money in their own pocket and somewhere in the middle things gets lost, orders take longer, and mistakes are made. The guy is only human....
 
I recently got a Titlist conversion by Steve with a couple of old growth shafts and am very happy with the craftsmanship and playability. I have also spoken with him over the phone and he has been responsive and helpful.
 
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