This is a phone call I received instead of an email:
I just bought your DVD on Cue Finishing for $50 and I did not get all the extra stuff that was supposed to come with it. I asked what extra stuff he had ordered. He said "Just the DVD, but the advertisment says the DVD Includes: Cue Cote Epoxy, Super Glue, and Water Based Urethane Finishing, Re-Finishing, Carbide Sanding Mandrels, Brushing and Spraying Methods! He wanted to know why he did not get the Epoxy Finish, Super glue and carbide sanding mandrels." And he was serious! :smile:
I guess I should change the word Includes to Covers.
I feel your pain! And, even though you probably explained it thoroughly to him, I bet he still hung up thinking you got over on him.
I would change it to:
includes instructions covering the following topics: Cue Cote Epoxy, Super Glue, and Water Based Urethane Finishing, Re-Finishing, Carbide Sanding Mandrels, Brushing and Spraying Methods.
As nuts as this sounds, that's why we have a phone policy as follows:
We enjoy talking with many of you but we ask that you please
Read This Before You Call:
Some of this may sound ridiculous but it's not to us.
1) Gather your thoughts before you call so you know what you are going to say.
2) Lower the radio, stereo or whatever it is these days that produces loud musical sounds.
3) Finish the argument with your mom, parents, wife, inlaw, son or whomever it is that you have a disagreement with prior to calling.
4) Make certain you have a good cell connection. This is paramount! We don't want to play, "can you hear me now".
5) Don't call us from your car because you have nothing else to do or no one else to talk to.
6) Don't call when you've been drinking. We don't understand alco-phonics.
7) If you just burned a doobie, call us tomorrow as time is not in slow motion for us.
8) If you just hit the meth pipe, call tomorrow as we are not here today.
9) If you just downed some dilaudids, see #8.
10) If you are calling to ask if something is in stock, the answer is we stock everything we sell so there is no need to call.
11) If you cannot find it on our web site, 99.9% of the time we don't carry it and no we don't know where you can get it; try Google. We are not the information desk at the library.
12) If you cannot communicate your thoughts in a logical, orderly, conscious and semi-intelligent manner perhaps you would be better served by calling our competitors and be sure to tell them we referred you.
13) Please do not call us if you don't speak fairly good English. We do not speak German, Italian, Swedish, Russian, Japanese, Chinese, Taiwanese, any Eastern European language, Greek, Spanish, Portuguese or Alienese. We speak English, period. Please email us if your English is not very good. We find this to be best.
14) To our friends in California: contrary to popular belief (in California), the world does not revolve around California. To the contrary, it revolves around eastern times so please adjust the time of your calls to coincide with when we actually work. And no, we do not work at 10pm in the evening nor when you get home from the pool room at 5am. (you can't imagine!)
15) Try to use your God given brains for more than just a hat rack; have some respect and consideration for us when phoning.
If the above sounds ridiculous to you, then come spend a week answering our phones! You'll have a revelation and fully understand the term, the 'dumbing down of America'.
