I had a great transaction with Varney Custom Cues and want to share my experience. As a new-comer to AZbilliards, I became intrigued by all of the dialogue surrounding Kevin Varney. Having a totally ineffective break shot, I decided to pursue a Varney jump/break cue hoping for the positive results enjoyed by others. Before I could make purchase arrangements, I discovered and acquired (not from Varney Cues) an older Varney “sneaky pete” via Ebay. Upon receipt of the cue, it was obvious that it was in well used/abused condition, with a slight shaft warp and, as would be later detected, a similar (but not as noticeable) warp in the butt.
Expecting the worst (a total write off of the sneaky pete), I sent the cue to Varney Cues and sought advice regarding salvage and/or conversion to a jump/break. In the interest of time and money, Mr. Varney could have easily and understandably opted not to work on the cue and to promote the purchase of a new cue. However, he did not choose the easy path. Instead, he gave me a plan for refinishing/modifying/updating the butt of my existing cue, and using the ring work from my unsalvageable old shaft on a new one, all for a very fair price. The price also covered a ferrule/tip upgrade on one of my Predator shafts.
The returned cue (http://forums.azbilliards.com/showthread.php?t=57967) looks and feels great. Having been plagued by the flu for the period since receipt, I have been able to test the cue only one night for a period of two hours. Thus far, I am happy with the performance, but need more playing time before a fair assessment would be appropriate.
Foremost, I was very pleased with the interaction with Kevin Varney. He was the consummate professional in his response to my questions, suggestions regarding cue specifications (ferrule, tip, weight, etc.), and his delivery of a quality product. I would recommend him to others, and will be conducting more business with him in the future.
Expecting the worst (a total write off of the sneaky pete), I sent the cue to Varney Cues and sought advice regarding salvage and/or conversion to a jump/break. In the interest of time and money, Mr. Varney could have easily and understandably opted not to work on the cue and to promote the purchase of a new cue. However, he did not choose the easy path. Instead, he gave me a plan for refinishing/modifying/updating the butt of my existing cue, and using the ring work from my unsalvageable old shaft on a new one, all for a very fair price. The price also covered a ferrule/tip upgrade on one of my Predator shafts.
The returned cue (http://forums.azbilliards.com/showthread.php?t=57967) looks and feels great. Having been plagued by the flu for the period since receipt, I have been able to test the cue only one night for a period of two hours. Thus far, I am happy with the performance, but need more playing time before a fair assessment would be appropriate.
Foremost, I was very pleased with the interaction with Kevin Varney. He was the consummate professional in his response to my questions, suggestions regarding cue specifications (ferrule, tip, weight, etc.), and his delivery of a quality product. I would recommend him to others, and will be conducting more business with him in the future.
