The offer by Jay/Greg to stake the BB players reminded me of a personal story involving Greg Sullivan.
About 4 years ago I bought an early generation Diamond table from a poolhall. I had the rails redone by Diamond to the new specs. After installation I had some questions about shelf depth of the old Diamond tables compared to new ones.
I called Diamond and they took my number and said Greg would call me back. He calls me within a few hours to talk about my questions. He was explaining to me the ins and outs of pocket cuts, shelf depth etc. Then he says "how about I just come to your house and I can look at the slate and adjust if needed".
In summary,
I bought a used table, had some questions, get to talk to one of the company owners and then he offers to drive 2.5 hours to my house to take a look at a minor detail. Keep in mind I really only put a few hundred dollars in Diamonds pocket for re-doing the rails.
Hows that for passion and customer service?
Ian
About 4 years ago I bought an early generation Diamond table from a poolhall. I had the rails redone by Diamond to the new specs. After installation I had some questions about shelf depth of the old Diamond tables compared to new ones.
I called Diamond and they took my number and said Greg would call me back. He calls me within a few hours to talk about my questions. He was explaining to me the ins and outs of pocket cuts, shelf depth etc. Then he says "how about I just come to your house and I can look at the slate and adjust if needed".
In summary,
I bought a used table, had some questions, get to talk to one of the company owners and then he offers to drive 2.5 hours to my house to take a look at a minor detail. Keep in mind I really only put a few hundred dollars in Diamonds pocket for re-doing the rails.
Hows that for passion and customer service?
Ian