HELP! Any sellers on amazon have this issue?

C

championsport

Registered
Hey guys, We sell our cues on amazon and we recently sold to a customer who received their cue and then said we sent the wrong one. They sent back a cue we do not carry.

Has this ever happened to anyone before? What did you do? It wasn't even a high quality cue he ordered from us it was one of our mid-range cues but the cue he sent back OBVIOUSLY used and in different packaging than what we have... He just put it into our White Fury Case and then sent it back to us. I can't stand dishonest people. I get we all make mistakes I am the Admiral of making stupid mistakes but this was an obviously dishonest move by someone. I already opened a claim with Amazon against this customer so they are quietly investigating him but meanwhile we aren't sure how to proceed with this customer. Any advice is welcome.

What he actually ordered: http://www.amazon.com/gp/product/B00EGY45MK

The cue he sent back in the case from above:http://www.amazon.com/Trademark-40-601LASER-Emerald-Designer-Billiard/dp/B001AW4YQS/ref=sr_1_2?ie=UTF8&qid=1403121772&sr=8-2&keywords=emerald+pool+cue
 
If they are quietly investigating I would remove this thread as the buyer will likely see it.

As for your question. I have a retail business that sells flowers and plants and you'd be surprised how many people bring us plants back that died - still in pots with our competitor's name on them! And try to return them.

When dealing with the public: (some) People suck. And (some) are stupid. And as business people we have to put up with it gracefully or we'll drive ourselves nuts.

If you want to handle it gracefully without going to war just quietly send the cue back and say "You must have accidentally sent the wrong cue as we don't carry that cue and never have. We will process your return on receipt of the cue we sent you."

Otherwise you're basically going to war with them. Which is okay if you have the time and energy for it. I don't anymore.
 
It actually could be an honest mistake of course. I've had this happen a few times in my many years of online selling. Buyers just mix who they bought from, and in some cases don't even understand the concept that Amazon has multiple sellers....not kidding.

Edit...now I see the huge difference in the value of the cues...I'd say he is most likely a scammer.
 
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I do sell on Amazon, but haven't encountered that. Here's my 2 cents from a story about Nordstroms that is a many decades old.

Nordstrom has never sold tires: It vends clothing and shoes, items highly unlikely to be mistaken for automotive goods. Yet, according to a 1995 book about the company, the tire story is true:
Some legitimate "heroic" stories sound apocryphal. Perhaps the most famous one — which the national press frequently cites — is the tale of the salesperson who gladly took back a set of automobile tires and gave the customer a refund. Nordstrom has never sold tires, but the story is true. In 1975, Nordstrom acquired three stores in Alaska from the Northern Commercial Company, which did sell tires. So, when the customer — who had purchased the tires from Northern Commercial — brought them back to Nordstrom, the return was accepted. Nevertheless, the hyperbole reinforces the point and nurtures the mythology.1

Read more at http://www.snopes.com/business/consumer/nordstrom.asp#FQBTqP30PmIDKV9j.99
 
If you want to handle it gracefully without going to war just quietly send the cue back and say "You must have accidentally sent the wrong cue as we don't carry that cue and never have. We will process your return on receipt of the cue we sent you."
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Now right there, contrary to what a person would really like to say to the Thief is the proper way to handle it.

Serve up a little embarrassment as a topping for his Humble Pie.

Speaking of plants, kind of unrelated. When my Father was alive, he designed a Rock Garden with flowers to honor his Fallen Buddies in WW ll. This rock garden was on public property but he had permission.

There were 52 rocks in the Garden, one for each of the soldiers that he knew personally that didn't make it back.

He told me, the rocks were for the dead, the flowers for the living.

Flowers and bedding plants can be a tad expensive. Shortly after he had planted one Spring, he came out to tend his garden one morning and found that someone had uprooted nicely and stolen everything.

I would have given one of my arms to have known who did that one.
 
Shady pool cue deals....

I also have trouble with sellers not being honest. Makes it look bad for the honest sellers.

Like in this ad...says the cue and case is worth $399 but selling for around $70. Then says the tip is American Tiger Tip. Didn't know there was such a thing. Also says it was made in the USA. I have my doubts.

I just read the description and think someone is not being honest.

Was the original cue that was sent out the right cue according to the description?
Just doesn't sound right. If you sell junk cues, you should advertise as such.
 
That could very well be true. Judging from what I can see of the cue, it ain't no 400 dollar cue.

I guess if one is going to involve themselves in somewhat deceptive practices, they shouldn't be surprised if someone plays the game back on them.

I mean, for $400, you can buy a Predator sneaky with a 314 shaft obviously.

That cue ain't nowhere close to Predator quality. Unless of course you include a 20 dollar single cue case and a Pool Glove. Then and only then.
 
Did I see a screw on tip in that picture? I didn't know pool tips had come so far in the past few years. No need to deal with that bothersome glue anymore. That alone must make the price of that cue equivalent to the one that was sent out.

But really though... You are getting screwed! No way anyone who purchases a $400 cue would ever own or even buy a cue like that and have the nerve to send it back!! :mad:
 
Lol, the first thing that came to mind when I clicked on the link was "$399.99 value!?! Seriously!?! LMFAO!!!!!"
 
Well there ya go. The OP hasn't been back and after that one. I doubt that he will be.

Whats Good for the Goose is Good for the Gander, I suppose.
 
poolguy4u said:
I also have trouble with sellers not being honest. Makes it look bad for the honest sellers.

Like in this ad...says the cue and case is worth $399 but selling for around $70. Then says the tip is American Tiger Tip. Didn't know there was such a thing. Also says it was made in the USA. I have my doubts.

I just read the description and think someone is not being honest.

Was the original cue that was sent out the right cue according to the description?
Just doesn't sound right. If you sell junk cues, you should advertise as such.
Click to expand...

We did send out the cue that is listed. And before we sold cues online we had a store in SF and sold them for way higher prices. I joined the company this year (long after that store was gone) and I also do not manage the Amazon store, just the eBay store and our eCommerce store. I only handle customer complaints and my boss is not a native speaker so it makes it difficult to handle complaints but I DID actually package this customer's shipment, so I know exactly what was sent. . . Not what was sent back.
 
Blue Hog ridr said:
Well there ya go. The OP hasn't been back and after that one. I doubt that he will be.

Whats Good for the Goose is Good for the Gander, I suppose.
Click to expand...

Actually I wasn't at work yesterday and I only check this when I am at work. One of the reasons I was hired was because of a lot of the things you all mentioned and another reason is the owner is not native to the USA so there are practices in other countries that are deemed acceptable there and not here. It is a long process trying to fix some of these things but I am doing the best I can. But I WILL say this. Our cues are a really good quality for the price. Our Spider Cues are of an extremely good quality and our Gator cues are the next tier down. We actually get very good feedback on our cues and have rather good seller ratings. Most of the complaints we get are from scammers or people wanting things for free (for example we had a buyer that received their package according to USPS and they first said it was damaged then said they didn't get it, I told them that their story didn't match up and that if they indeed did not receive it they could file an insurance claim with USPS. We got bad feedback from them. It has nothing to actually even do with the quality of our products, simply someone wanting something for free. Another example is a gentleman who ordered the cue and put the box in his attic for many months, didn't even open it, and then complained almost 6 months later that the cue had warped up in his super hot attic. Say what you will about our Amazon listings {and I will take what you all said to thte owner to try to push along changing the listings} but the quality of our cues are great. I don't know if anyone on this forum has ever used any of our cues but we have many satisfied customers.)

Also in regards to the predator 314 comment, our next product release will have the new Champion EX-II Shaft which is a 10 piece laminate shaft. And it will not be near as expensive as the predator but the quality will still be there. Our ST line is our starter line and isn't meant for professional players. It is meant for beginners and casual players.


And to the people that had some good advice for dealing with this buyer thank you.
 
I just wanted to say I had a conversation with the owner about our Listing Titles and the value, etc. and she does actually want us to change it once I explained it to her. In her country it is the way people list things.


Rain-Man said:
Might be just me, but I think you missed the point "poolguy4u" was making...:rolleyes:
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n her country it is the way people list things.
Click to expand...

Well then, she should go back to her Country and do just that, list things.

I know in some countries, they wipe their bums with their hand. They are welcome to do that, doesn't mean that we need to.

List it as that, a 60 buck cue with a free cue case and glove. There are some Chinese cues that are actually quite decent for almost the same price that would blow those out of the water.

Wouldn't be difficult to market those instead of over inflated junk.
 
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mattiefingaz said:
I do sell on Amazon, but haven't encountered that. Here's my 2 cents from a story about Nordstroms that is a many decades old.

Nordstrom has never sold tires: It vends clothing and shoes, items highly unlikely to be mistaken for automotive goods. Yet, according to a 1995 book about the company, the tire story is true:
Some legitimate "heroic" stories sound apocryphal. Perhaps the most famous one — which the national press frequently cites — is the tale of the salesperson who gladly took back a set of automobile tires and gave the customer a refund. Nordstrom has never sold tires, but the story is true. In 1975, Nordstrom acquired three stores in Alaska from the Northern Commercial Company, which did sell tires. So, when the customer — who had purchased the tires from Northern Commercial — brought them back to Nordstrom, the return was accepted. Nevertheless, the hyperbole reinforces the point and nurtures the mythology.1

Read more at http://www.snopes.com/business/consumer/nordstrom.asp#FQBTqP30PmIDKV9j.99
Click to expand...

Other companies perform special feats of customer services, especially to keep a big customer happy.
I replaced a 12-year old old high pressue steam control valve under warranty while working for Tyco International.
We were a big company, not that big of a deal.
This situation is different and a little frightening
 
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