I just wanted to let everyone here on AZ know that I appreciate all the assistance with my issue. I contacted Royce at OB cues and he was extremely helpful and I am very impressed with their style of customer service. Even though I had a problem with my break cue I will soon be purchasing a new shaft for my playing cue and it will be an OB. I believe OB cues has a great product and if the way they have handled my situation is any indication they have an excellent focus on customer service. I will definitely be a repeat customer.