Ive herd some comments about issues regarding the ordering process with JB cases and would like to say they have worked them out. A few days ago i completed my order using the website order form. Karen was quick to respond to all emails and she was very knoledgable in all aspects of JB products. She even sent me pictures of new tooling paterns that i may not have seen. I give 5 stars to JB cases ordering process! Check it out, already recieved my scetch.....nothing fancy, just a flowers tribute made to my specks..