What an incredible ASSHOLE. Man I am glad I fell on this thread. I was looking at some of his cues but piss on that. The guy sounds like a nutcase.
IndyQ, the worst customer service response ever...
- Thread starter PocketsCalgary
- Start date
What an incredible ASSHOLE. Man I am glad I fell on this thread. I was looking at some of his cues but piss on that. The guy sounds like a nutcase.
Freakin hilarious. Lets all call him up and do the same.
I'll ask this of JB because he seems to know the man. Is there any chance he may be bi-polar? I don't say this to be mean, rude, or to make a joke. I'm serious because maybe he just needs some meds.
Could be. Or he could just be someone who has his own idea of how he wants to do business.
Maybe we all need meds. Would be great if we all lived in a vanilla world where everyone acted the same and it was all kumbaya all the time.
Or not.
I don't think a vanilla world would be so much fun. The thing is, sometimes some of us need something to take the edge off. I can certainly say that about me. I do say that with one caveat though, when I'm doing business I ALWAYS try to be nice to people and respect their time. There have been many times I would have loved to just let some asshole customer have it but I had to keep my cool.
Well, then as someone who deals with customers who can be less than nice, take some guilty pleasure that Roy is one of the few who doesn't mind letting people have it whether they deserve it or not.
I made this case for Roy and inscribed it with some of the actual goofy lines from emails Roy has received over the years.....I changed the text slightly to protect the guilty from embarrassment if they should ever happen to read the words on the case.
The one in the center titled, "Are You a Buyer Now?"
I think all the people who deal in cues who saw it at the show got a chuckle out of it.
Or you could ask how many people a didn't buy anything from him because he is an ASS.
You know there is a funny thing about how the world works. People don't live on would of and could have beens. You go through the world paying your way with money you earned.
So Roy has been in business selling cues and cases for 19 years and 11 months and all that time earning money off that business. He deposits money from sales into the bank and gives it back out to cue and case makers to buy more inventory.
The only place that his money comes from is from sales of that inventory. So yeah, we could take a poll of people who didn't buy from Roy because they didn't like the way he came across but at the end of the day it doesn't matter because Roy obviously sells enough to keep his business running just fine. I mean I know he is turning over a lot of cases for me so obviously he is doing something right.
If I was Roy's competitor I'd be very happy that he is so grumpy. If he weren't then Roy might get ALL the sales.
It's been my experience that for every person who says they won't buy from so-and-so there is another person in line behind them who says fine get out of the way so I can buy what I want. You can't please everyone but you can certainly die trying. I personally prefer a man who says what he means and stands behind his words.
I just got off the phone with Roy and all I can say is that I wouldn't want to be the guy who thought he had something to gain by posting a story about the Cogs. Like I said, two sides to EVERY story.
JB, it certainly would be interesting to get your perspective on Roy were he not one of your biggest Customers.
I bought a cue from Roy and being in the general area, I went to his house to pick it up. He was very reluctant to meet me there but eventually relented.
I didn't try to get any discount, I just paid his asking price, so I didn't get any of that crap. Being naive of Roy at the time and not knowing any history, I asked Roy if he knew a good friend of mine (who is VERY well thought of here and just a great guy). Again, I had no idea but Roy gave me about a 2 minute diatribe of negatives about my friend. He subsequently brought my friend up 2 or 3 more times with more negative things to say. I thought this was both stupid and asinine given I identified this person as a friend.
Roy obviously has had and still has health issues. I suspect this contributes to his crotchety attitude. I don't necessarily think that Roy is a horrible, evil and malicious person. Whether it is from his illness, other issues or a combination, he simply seems to be somewhat bitter towards the world. He clearly carries a chip around on his shoulder.
That is my honest appraisal of Roy having actually met the man. I find it hard to believe anyone could call him great guy or would consider him one of their 5 picks to invite on a golfing vacation. I also don't think he is bad to extent some people describe him on here. I feel sorry for him due to the illness he suffers and the beating he apparently took when someone assaulted him at his previous store.
I bought a cue from Roy and being in the general area, I went to his house to pick it up. He was very reluctant to meet me there but eventually relented.
I didn't try to get any discount, I just paid his asking price, so I didn't get any of that crap. Being naive of Roy at the time and not knowing any history, I asked Roy if he knew a good friend of mine (who is VERY well thought of here and just a great guy). Again, I had no idea but Roy gave me about a 2 minute diatribe of negatives about my friend. He subsequently brought my friend up 2 or 3 more times with more negative things to say. I thought this was both stupid and asinine given I identified this person as a friend.
Roy obviously has had and still has health issues. I suspect this contributes to his crotchety attitude. I don't necessarily think that Roy is a horrible, evil and malicious person. Whether it is from his illness, other issues or a combination, he simply seems to be somewhat bitter towards the world. He clearly carries a chip around on his shoulder.
That is my honest appraisal of Roy having actually met the man. I find it hard to believe anyone could call him great guy or would consider him one of their 5 picks to invite on a golfing vacation. I also don't think he is bad to extent some people describe him on here. I feel sorry for him due to the illness he suffers and the beating he apparently took when someone assaulted him at his previous store.
I dont imagine you get a 12 page thread if there isnt something to it. The truth tends to linger while lies seem to fizzle.
I cant believe I wasted 40 minutes of my life I will never get back on this
How do you delete posts. I want no association with the stupidity.
I cant believe I wasted 40 minutes of my life I will never get back on this
How do you delete posts. I want no association with the stupidity.
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After 20 years in this business I have seen it all. I have dealt with Roy long before he became my customer. If I wanted something from him and he came at me aggressively then I'd fire back and probably tell anyone who would listen.
You don't get it though, I am NOT defending Roy's grumpy attitude. But I am saying that there are two side and when you have only one then you have only one.
Let's take your story about your friend who is otherwise well thought of. You asked him about the guy and got his opinion. I think that you really can't be unhappy because Roy told you exactly what he thinks of the guy. Roy could be completely wrong but it's his opinion. Being completely wrong doesn't stop people from posting their attacks on here so why should Roy be treated any differently?
I just got off the phone with Roy and he was talking about someone else he doesn't like and I just flat out asked him WHY? I said why are you down on that guy he seems like a really nice guy?
Roy told me about a deal he had with the guy which the guy didn't follow through on his end with a promise and ever since he has disliked him. I personally didn't think it was such a big deal but the situation involved a big time cue maker and Roy felt very slighted by what happened.
My point is that everyone has their good sides and situations where maybe everyone wasn't made happy. It happens. Some of the people I can't stomach and would probably throw a party if they died are loved by people I respect highly. It's just the way it is. To me they are liars and cheats and to my friends they are the salt of the earth. And I know that some people would love it if I was run over by a bus and others would be a little sad if they didn't know me. Cest Le Vie'
So yeah, if Roy wasn't my customer and my friend and I didn't KNOW him as well as I do then I'd probably be on the Burn Him at Stake bandwagon beating the biggest drum. Especially if he ever got out of line with me.
But here is the OTHER side of the story.
Roy just emailed me the conversation between him and Adam, seller of the Cogs, if I post that conversation then I am sure NO ONE here will think Roy was out of line in the least at all. 100% positive. 1000% percent positive.
Listen we all have friends that are assholes but that doesnt mean there not assholes. I get it JB Roy is your asshole. Move on.
All that is being said is that his customer service sucks. Its true get over it. You even said he is successful in-spite of the way he treats people. Move on. You've all but admitted to all of the things that are being said are correct but I understand he is your asshole. Move on. Lame.
How do you delete your posts. This has gotten so stupid I want no part of the idiocy.
All that is being said is that his customer service sucks. Its true get over it. You even said he is successful in-spite of the way he treats people. Move on. You've all but admitted to all of the things that are being said are correct but I understand he is your asshole. Move on. Lame.
How do you delete your posts. This has gotten so stupid I want no part of the idiocy.
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Here I was, first time he ever met me, I had handed him cash in the amount of his asking price and he decided to trash my friend to me. I'll change my tone on that happening if it will make you feel better. It was one of the stupidest things I'd ever experienced from a business man. 30 seconds into his trash talking my friend, I had already decided I'd never buy another cue from Roy even if he sold me a Gina for $100. The greater part of this thread, and every other thread I've read here about Roy, is about how he is so stupid with feeling the need to express his "opinions".
I just wanted to share my insights as I was a Customer and have met him personally. I don't wish to debate the relative merits/demerits of Roy. If you like the guy or can simply tolerate him, that's your business.
I just wanted to share my insights as I was a Customer and have met him personally. I don't wish to debate the relative merits/demerits of Roy. If you like the guy or can simply tolerate him, that's your business.
Look man I understand you felt bad. Why didn't you just hand him the cue back and leave?
Did you ask him why he had and issue with your friend? And why even ask him about your friend anyway? What were you expecting to hear?
You asked me for my opinion and speculated on something that isn't ever going to be the case because I will never be able to give you ONLY the customer's perspective.
I am going to go out on a limb and say that if Roy's opinion of your friend had been glowing and he spent five minutes praising him then we wouldn't be having this conversation.
And sorry but I highly doubt that you wouldn't take a Gina for $100. I know people say things like this all the time but in most cases the reality of an awesome deal has magical healing properties to soothe whatever emotional trauma a person feels they underwent when someone made them feel bad. All companies and salesmen know this to be 100% true. It's a very very very rare person who won't let themselves be comforted with a great deal.
Me, I'd buy that Gina and go sell it for $3000, give my friend a good dinner and send Roy a thank you note. But then again Roy wouldn't give you that deal just because you were upset that he isn't one of the people who shares you love for your friend.
Life is way too short to spend it holding grudges just because someone doesn't think like you. If someone is trying deliberately to hurt me then that's one thing. If they are simply arguing with me as a difference of opinion then that's really no big deal.
When Roy goes off about one of my friends I say gee that's too bad that you don't know him like I do, that guy is a really a good guy, maybe someday you can work it out with him. In fact I just did that about 30 minutes ago when I was on the phone with him.
I've never done business with Roy Mallot and other than what I read on AZ I have never given him a thought, but you got me worrying about if he likes or dislikes me.
I mean I've gone out of my way over the years to make sure that I do not get him going.
Seriously, this thread has been around for so long that the OP was banned for just being a dick, which is ironic.
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Over about 6 years I had bought several Mike Capone cues from Roy and a couple JB cases. Sometimes I got annoyed at him and sometimes he got annoyed at me. I may have said something he didn't like and I apologized and that was the end of it.
He always treated me fair and he always did what he said he would do.
--Jeff
He always treated me fair and he always did what he said he would do.
--Jeff
I got no horse in this race.
One thing is for sure though, you want my business (money), being rude will surely make me go to your competition. I don't care if it's a cue, case, or a moosehead bridge. There are plenty of folks out there that make a high quality product and being rude will surely result in me giving my business to your competition. Not only did you lose a sale, but your reputation is now crap with me, and all those I know that could have been possible customers.
I liken it to going to eat. If the food is good, but the staff insults me, and the service is terrible, I'll find another place to eat as there are plenty of places that serve good food (at least where I live anyway).
That's my 2 cents from a customers view.
One thing is for sure though, you want my business (money), being rude will surely make me go to your competition. I don't care if it's a cue, case, or a moosehead bridge. There are plenty of folks out there that make a high quality product and being rude will surely result in me giving my business to your competition. Not only did you lose a sale, but your reputation is now crap with me, and all those I know that could have been possible customers.
I liken it to going to eat. If the food is good, but the staff insults me, and the service is terrible, I'll find another place to eat as there are plenty of places that serve good food (at least where I live anyway).
That's my 2 cents from a customers view.