JD cue repair, this guy is awesome

[center pocket]

I don't post much anymore, but I felt this should be shared. Joel Dadivas is a quality cue builder especially for the price, I think most know this already. Well I had a cue of his from 2011 that just never felt right. Turned out the cue was damaged on the inside, and I never knew. With some help I contacted Joel and asked if he could repair the cue, and he said he could. It took a several months but he went well above my expectations. I only asked him to repair the inside of the butt and replace a shaft that warped.

So he fixed the butt, replaced the shaft, redid the clear coat, and gave me a new wrap.

I know the clear coat was redone because his signature on the cue moved.

The cue hits like a dream and I am so happy that he did me right. I look forward to having him build a personal design in the future.

This guy will not stiff you, he could have easily because I paid him upfront and shipped the cue. He kept his word and delivered well above expectations.

Thank you Joel!!!!

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[Robert58]

How was it determined that the Cue was damaged on the inside? And what was wrong? The Cue in my avatar is a 2011 JD Cue. It plays great.

 

[center pocket]

It never felt right when I played with it. I don't know the right term but inside the handle something was broken. A pool room owner in San Antonio that deals in new and used cues took a look at it and found the issue.

I just looked at a message from 2 months ago about the cue, " No my friend,I mean the whole grip of the cue. The veneers of the cue are still remain pretty cool.But i need to refinish the whole butt before i ship out to you.to become brand new"

So apparently he replaced the whole handle.

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[Robert58]

Thanks. That is a beautiful Cue.

 

[Bavafongoul]

Great story about Joel.......that speaks volumes about his customer service approach.....Amazing & gratifying to read.......great cue by the way.

Matt B.