Joss Customer Service

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DrCue'sProtege

AzB Silver Member
Silver Member
I ordered one of their standard custom cues about two weeks ago. I put all the special instructions in the order form. Got the standard emails back. Plus I had emailed with Stephen twice regarding the order. The emails back from the company said about two weeks. Stephen said about three weeks.

I've sent two emails to Joss asking the status and have heard nothing back.

Anything going on at Joss that I don't know about? I was going to talk with Stephen about having him make me the Ebony/Bone cue that I have been talking about as well.

r/DCP

p.s. and as always, keep the insults and stupid comments out of this thread - PLEASE!
 
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garczar said:
Never known ANY cuemaker that deals with specific delivery days/dates. IMO you're sweating this way too much/too early. If he said three weeks i myself would double that and not worry about until it took longer than the 6wks.
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Dan once told me the more he has to talk on the phone and the more he has to answer emails the slower he makes the cue. Sounded honest.
 
I understand they told you three weeks. Even if its a spiffed "off the shelf" cue - three weeks is super fast in any cuemaker's universe for any kind of made to order cue that I'd just assume he meant like three months or something and three weeks would come and go. I guess Schmelke can turn something around in that time frame.
 
I understand what you folks are saying. And I totally agree.

But when I was thinking about ordering and asking questions, and then when I placed the order the emails were swift and prompt. Now I haven't heard anything for three days.

Yes, patience is not exactly one of my virtues. Nick Varner just got his Southwest cue that he ordered in 2006. No way could I do something like that.

r/DCP
 
more cuemakers have screwed customers that constantly call or email them. order your cue and wait. bothering them as bothering anyone will only get you bad service.

one email like after a few months just to check up on progress. but if no completion date was given then leave them alone.
 
maha said:
one email like after a few months just to check up on progress. but if no completion date was given then leave them alone.
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A completion date was given. Twice.

One said two weeks.
One said three weeks.

Tomorrow we are into the 3rd week.

I am just trying to make sure we get it right the first time.

r/DCP
 
be prepared for them to not make any more cues for you.
same as anyone doing a job and expecting them to finish on perfect time. it just doesnt work that way with someone that does good work.
 
maha said:
be prepared for them to not make any more cues for you.
same as anyone doing a job and expecting them to finish on perfect time. it just doesnt work that way with someone that does good work.
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They told me two weeks.
They also told me three weeks.

All I've done is ask for an update to make sure everything is done right the first time.
 
JusticeNJ said:
I understand they told you three weeks. Even if its a spiffed "off the shelf" cue - three weeks is super fast in any cuemaker's universe for any kind of made to order cue that I'd just assume he meant like three months or something and three weeks would come and go. I guess Schmelke can turn something around in that time frame.
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My Schmelke took about 6 weeks a couple years ago. Maybe even 8 weeks, old guy can'r remember too well.
 
DrCue'sProtege said:
They told me two weeks.
They also told me three weeks.

All I've done is ask for an update to make sure everything is done right the first time.
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Guessing you've called and sent numerous emails for something most of us would have waited several more weeks for. It's not like you bought something from Amazon and you were given a firm date, or it's lost in tracking. Real world things come up.
 
DrCue'sProtege said:
I ordered one of their standard custom cues about two weeks ago. I put all the special instructions in the order form. Got the standard emails back. Plus I had emailed with Stephen twice regarding the order. The emails back from the company said about two weeks. Stephen said about three weeks.

I've sent two emails to Joss asking the status and have heard nothing back.

Anything going on at Joss that I don't know about? I was going to talk with Stephen about having him make me the Ebony/Bone cue that I have been talking about as well.

r/DCP

p.s. and as always, keep the insults and stupid comments out of this thread - PLEASE!
Click to expand...

I worked with Dan on custom I received about about 8 years ago.
Dan signed and dated it.
He was a pleasure to work with.

I am currently working with Stephen on a traditional box cue and Steve is great.
Nothing going on there out of the ordinary that I can see.
We had some problem with emails not going through but when I call he always picks up immediately.
I told him what I wanted and he sent me a diagram for my approval.
I approved and he sent me a color rendition of my upcoming cue which we are currently tweaking.
Stephen has not asked me for a single penny yet while he works on the design.
When we are both happy I will send him whatever amount of deposit that he requests.

To my mind Stephen can be completely trusted.
He is trying to do business the way his father did business and I have never heard anybody say a bad word about his father Dan.
 
The op has been on here over 20yrs it looks like yet he's acting surprised that a cue didn't show exactly on time. WTF, is this his first cue purchase or what?? Seriously i'm pretty impatient myself but i learned LONG ago that cuemaker's clocks run in their own timezone. Hell, if he's so butthurt call 'em and demand a refund.
 
DrCue'sProtege said:
A completion date was given. Twice.

One said two weeks.
One said three weeks.

Tomorrow we are into the 3rd week.

I am just trying to make sure we get it right the first time.

r/DCP
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Whats there to get right? You make sure it’s going to be right when you first place the order. After that it’s a waiting game. If you didn’t want to be patient you should have ordered something already made.
maha said:
be prepared for them to not make any more cues for you.
same as anyone doing a job and expecting them to finish on perfect time. it just doesnt work that way with someone that does good work.
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Yup. I’d tell him no thank you if he tried to order again
 
philly said:
I worked with Dan on custom I received about about 8 years ago.
Dan signed and dated it.
He was a pleasure to work with.

I am currently working with Stephen on a traditional box cue and Steve is great.
Nothing going on there out of the ordinary that I can see.
We had some problem with emails not going through but when I call he always picks up immediately.
I told him what I wanted and he sent me a diagram for my approval.
I approved and he sent me a color rendition of my upcoming cue which we are currently tweaking.
Stephen has not asked me for a single penny yet while he works on the design.
When we are both happy I will send him whatever amount of deposit that he requests.

To my mind Stephen can be completely trusted.
He is trying to do business the way his father did business and I have never heard anybody say a bad word about his father Dan.
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It really is legacy business. I have not talked with Stephen. Maybe I should, and take up the cue Dan was designing for me that I failed to pull the trigger on. Life took me away from this for years, I come back to it and Dan is gone.

My advice to all: Don't wait. If there is a cue you want made, pull the trigger. Just do it. Regret sucks. You only live once. And don't give a damn about what anyone else likes or wants.
 
DrCue'sProtege said:
A completion date was given. Twice.

One said two weeks.
One said three weeks.

Tomorrow we are into the 3rd week.

I am just trying to make sure we get it right the first time.

r/DCP
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Let them do their thing. Quality takes time. You’ll get a beautiful cue. Sit back and relax. The only time I got really disappointed was with Sly. 5 weeks became 3 months after the cue was paid in full. Otherwise things always worked out with others within the time frame quoted.
 
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