Sounds like everybody is being a little hard on Konstantin. I happen to agree with him. I also think it of interest to all of us that have cues, that a cuemaker, regardless of whom they are, is unable to do the work he agreed to do for over a year. We are talking repairs, not new cues. If I was going to have a BS cue refinished, I would like to know he is having that much trouble. This is were I would pass it along to my friends so they would not be put in the same position.
While I am sensitive to Bills medical problems, its not the customers reponsibility to wait this long, period. Bill should have adjusted his workload, based on his medical condition, so he can complete what he can do, in a reasonably timely manner. Of course there are always some short delays. 18 months for a repair is completely out of line. The communications, and lack of them, if true, are misleading the customer.
As much as I love Searing cues, I wouldn't give, or expect, Dennis to take 18 months, and counting, to make a repair. And we all know he is slow and meticulous.
Sorry Nick, but that is total baloney. No one is lucky to have someone, anyone, hold their cues for 18 months for a repair and then not keep them completely informed of any problems with the work. Remember, if true, it was done and being sprayed in December?
Konstantin, I hope you get your cues back, and/or some explanation of what happened. Bill is reputable, and I think you will get more than you expect.