Negative iTrader - Did I Deserve It?

Billyard said:
My statement is correct.

He told you immediately about the warp. You then immediately offered a refund.

One week later; he accepts.

This is a very reasonable timeline especially for a new member who does not know of these "unwritten" rules of AZBilliards.

For you to remove your refund offer on a warped cue because he waited a few extra days to respond does not seem right..

I have never met or delt with you Jaime so my opinion is not based on any biased information; just my observations and opinion.
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Really? How long would have been too long then? Two weeks? A month? Six months? A year? I can guarantee you, had the buyer contacted Jamie and explained his delay in responding on a real family emergency, Jamie would have been compassionate about it and responded appropriately. For all anyone knows, the buyer took 7 days because he was sitting the cue out on his doorstep in zero degree weather and alternated by bringing it inside to attempt to create the warp.

Who knows. I know this, were I the one who didn't want an expensive item and the seller agreed to a refund, I'd have that bad boy in a shipping container and on the way the very next day. Too delay a week smells fishy and makes zero sense whatsoever. In the same situation, there is no way I would have accepted the cue back at that point.
 
Take a video of the butt of the cue only being rolled. If the butt is straight with a shaft that has a wobble you'll get the same result in your video. Jamie is as honest as they come in dealing with cues.
 
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ballinhandsqeez said:
This a video link of the tip being rolled. I did this with my limited resources at the moment with my laptop upside down. Clearly isn't just a taper roll. Also believe it or not got a hold of Dominiak and they want me to send them the cue even though I didn't buy directly from them. Brian

http://www.youtube.com/watch?v=hQiskn0hdk4&feature=youtu.be
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I sure hope you didn't get all those red reps over the negative itrader you had sent. Maybe I'm just picky but I would have lost my nut if I received a cue like that.
 
Buyer receives cue from seller. Buyer is unhappy, and immediately contacts seller. Seller states a refund will be issued upon receipt of returned cue. Seller does not hear from buyer until a week later, when a refund is then requested. Buyer did not communicate to seller that he was seeking an 'alternative' resolution (something the seller never agreed to) during the 'quiet' week. Seller refuses due to non-communication and time-delay. Buyer leaves negative feedback.

I hope I got that right.

The way I see it....the seller offered an immediate solution. The buyer chose to drag his feet on making a decision. The time-delay could have cost the seller a potential sale. The time-delay could have resulted in condition concerns not indicative of the condition at time of shipping. During the period of a week, a LOT can happen. One would think that the buyer would have contacted the seller to see if something could have been worked out, since he liked the cue. It is not the seller's fault that the buyer could not make contact with a cue maker to discuss potential repairs for a week...especially since the seller had no idea this was the situation...because the buyer did not communicate with him.

I think the buyer was wrong in leaving the negative iTrader so quickly, if at all...given that the buyer helped to create some of his own unhappiness by not communicating beyond the initial contact.

I stand by Jamie on this one...I also don't think the one negative iTrader is going to have any impact on his rep.

For what it's worth.

Sent from my SPH-L710 using Tapatalk
 
cueaddicts said:
Name please? I would like to add this person to my list of people to try to steer clear from.

And, no, the (-) itrader was totally undeserved....you offered the refund, he chose to take this somewhere else than where it should have (and would have) ended up.

Imo, sounds like it was a "scam gone wrong" on his end, probably looking to extort some money back on the deal or even a full refund prior to shipping the cue back.

Sad to say, but anyone should be prudent/cautious when dealing with new/ish users here, with no or very little feedback. This place has indeed changed lately. :(
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everyone here with half a brain knows who screwed up.....JAIME YOU are one of the best "trunk monkeys" here and a true asset to the pool community...BOO to the guy who doesnt have a clue...your friend mickey
 
Tim said:
Take a video of the butt of the cue only being rolled. If the butt is straight with a shaft that has a wobble you'll get the same result in your video. Jamie is as honest as they come in dealing with cues.
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Tough to say sometimes, a barely noticeable variance in the wrap + forearm + a taper roll all in the right direction makes for a cue that might flop around like a dying fish but would look reasonably straight when apart.
 
thefonz said:
Tough to say sometimes, a barely noticeable variance in the wrap + forearm + a taper roll all in the right direction makes for a cue that might flop around like a dying fish but would look reasonably straight when apart.
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Well, regardless - cue is warped. At this point I hope buyer files PP claim to get refund.
Or seller will refund, which he should have done already by now.
A week is not a month, nothing changes in a week.
And throwing your weight around simply because you do not want to refund....I do not know man....
If OP is so good and honest, refund - you are not talking 5K cue here for God's sake. it is a cheap cue. Tops - $400-500. Will that break OP's bank? I sure hope not.
 
???

I see a real easy way to fix things seeing as the cue buyer told the buyer right away that there was a problem...... why not just take the cue back refund buyer and start over with the cue that was yours to begin with in said condition. then the buyer could take back the neg feedback and you both go on your merry ways with no hard feelings as you both end up right where you started.
I like the way Deano seems to do business the deal is complete when the buyer is happy no matter what with me that goes along ways and I'm sure it does with alot of others in all lines of business
I would expect the buyer to pay the return shipping of course and I think thats a small price to pay when buying from the internet. Just my worthless two pennies of thought.
 
I think was just miss communication. I have done two or 3 deals with ballinhand and every one went smooth. So I don't think he is scammer just big miss communication.

Hope this gets resolved for both parties seem to be great guys.
 
I would have refunded the money no questions asked. It's not worth any of this. Especially not five pages of nonsense and peoples personal opinion on a topic that doesn't belong here.

If you told him to return it in a specified time then that's something all together different but it doesn't sound like you did that.


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Bamacues said:
If he was dis-satisfied with the cue, he should have returned it when you told him to, and the transaction "never happened".

I have done several transactions over the years, and not all have gone perfectly (2 cues were totally destroyed in shipping), but the 2 of us who were involved in the deal were able to resolve everything.

I won't say that this is the case here, but some people "find" an imperfection in a cue that they buy, however, they want to keep the cue. They want the seller to "knock-off" a few dollars for the problem to ower the cost of the cue. Sometimes a seller can do that, sometimes it is better to have the cue back, especially in the case like yours where you KNOW the cue was straight, on the lathe.

He should have simply returned the cue and got his money back when you offerred....I don't think a negative iTrader was in order, based on what you have said.

Joe
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I had a similar incident happen. A buyer here on az bought a cue off of me after seeing pictures of the whole cue and description. "I" failed to mention that it needed a new tip according to the buyer, even though this thought never came to mind ever. It was a break cue and after the buyer mentioned it that I thought yea I guess it is kind of lower, but I was still using the cue without any problems. Well according to the buyer, I never said this and he would "break once with the cue and would split the shaft in half since it was so low." And he said that, " you can send me $30 paypal gifted to fix this situation so he could get a new tip on and not have to escalate the situation."

I offered to send a few different tips but none were to his liking. Basically he just wanted to suck some cash out of me. And I just sent it since I was so worried about my itrader since it means a lot to me and didn't want to get a negative for something that wasn't my fault. I honestly couldn't believe this guy was serious since he saw pictures of the cue and tip and ferrule up close.
 
Kot_Bigemot said:
Well, regardless - cue is warped. At this point I hope buyer files PP claim to get refund.
Or seller will refund, which he should have done already by now.
A week is not a month, nothing changes in a week.
And throwing your weight around simply because you do not want to refund....I do not know man....
If OP is so good and honest, refund - you are not talking 5K cue here for God's sake. it is a cheap cue. Tops - $400-500. Will that break OP's bank? I sure hope not.
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Agree, and can we ban the term 'taper roll'? Its borderline deceptive.
 
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thubosky said:
I had a similar incident happen. A buyer here on az bought a cue off of me after seeing pictures of the whole cue and description. "I" failed to mention that it needed a new tip according to the buyer, even though this thought never came to mind ever. It was a break cue and after the buyer mentioned it that I thought yea I guess it is kind of lower, but I was still using the cue without any problems. Well according to the buyer, I never said this and he would "break once with the cue and would split the shaft in half since it was so low." And he said that, " you can send me $30 paypal gifted to fix this situation so he could get a new tip on and not have to escalate the situation."

I offered to send a few different tips but none were to his liking. Basically he just wanted to suck some cash out of me. And I just sent it since I was so worried about my itrader since it means a lot to me and didn't want to get a negative for something that wasn't my fault. I honestly couldn't believe this guy was serious since he saw pictures of the cue and tip and ferrule up close.
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But why did not you offer a full refund. Undo the deal.
I had similar situation where buyer tried to suck some cash out of me. So I offered a full refund, even paid for return shipping. Guess what? Buyer refused. Problem was solved right there.
 
Kot_Bigemot said:
But why did not you offer a full refund. Undo the deal.
I had similar situation where buyer tried to suck some cash out of me. So I offered a full refund, even paid for return shipping. Guess what? Buyer refused. Problem was solved right there.
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Yea should have, didn't really think to do that. He was happy with it other than the tip. I didn't state that the tip was low. Which in my eyes it wasn't a big deal but he thought he couldn't even use it. So I didn't even think of saying its low cuz that's how I would use it and I assumed he saw the condition from the pictures but somehow he didn't??!?

Well I'm sure I would have offered a refund less shipping since he saw the pictures and knew what he was buying and I'm sure he would have still left me bad feedback so I just sucked it up and paid. But yea next time a refund will just be offered if someone isn't happy.
 
well i think differently i guess. i think the seller should pay for shipping back if the buyer got something that wasnt as advertised. like this, a warped cue. i could see waiting a week to send it back as maybe i would want to get some feed back on the seller from someone or contact a repairman to see if it could be fixed if i liked the cue. sure he should have said something first about waiting a week. but people are people.

i got a new cue from a reputable maker and it was very warped. the cuemaker couldnt believe me as he said it was perfect when he sent it. but he did take it back and fix it. i didnt get a new cue. but was satisfied.

what i am sad to see people calling him a scammer and such just because the seller is a stand up guy. all buyers dont know this.

and the buy left the negative only after he was refused and the matter was closed to him.

i can see both sides thinking on this problem. and i think both made a mistake. but one got hurt more than the other.
 
I had the same situation. Except that the buyer used the cue for almost 3 weeks then decided to tell me there was a problem.
 
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