Online retailer's returns policies

TheThaiger

TheThaiger

Banned
Quite a few retailers offer a no quibble returns policy.

How do these work, and has anyone used them?

What would stop me ordering three cues, playing with each for three months, then sending back the two I didn't like? How is that good for the retailer?

Also, what do they do with their returns? Is there a dealer who sells previously used cues on their behalf?
 
Each compnay is different, but I suspect they are all chipped from the same tooth. I work in the book industry. What gets sold as new sometimes isn't. If it is a newly made book, you can almost be sure that other customers have fingered it or read it outright. Sometimes we get shipments directly from publishing houses that are chock full of books that have obviously been returned to them and sent back out. Audio CDs as well.

Of course every industry has it's own best practices. I have worked in the food industry also. There are extremely strict rules about food storage and warehousing.

None of this directly relates to pool businesses, but I would not be too surprised to find out some are reselling preowned returns.
 
I have had dealing with Cuesight, Seyberts, and Muellers, on returns. All were easy to return stuff to for refund.
 
TX Poolnut said:
Each compnay is different, but I suspect they are all chipped from the same tooth. I work in the book industry. What gets sold as new sometimes isn't. If it is a newly made book, you can almost be sure that other customers have fingered it or read it outright. Sometimes we get shipments directly from publishing houses that are chock full of books that have obviously been returned to them and sent back out. Audio CDs as well.

Of course every industry has it's own best practices. I have worked in the food industry also. There are extremely strict rules about food storage and warehousing.

None of this directly relates to pool businesses, but I would not be too surprised to find out some are reselling preowned returns.
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I think they would HAVE to. Imagine someone wanted an LD shaft, but didn't know which one. He could order one of each and keep the one he wanted. This would bankrupt retailers.

I wonder if there are tricks of the trade that make very lightly used cues into brand new cues?
 
Although it is the retailer who offers the return guarantee, they are usually just reflecting the manufacturer's policy. You return to the retailer, the retailer returns to the manufacturer for credit against their next order. What happens to the pieces the manufacturers get back is anybody's guess and varies from company to company. Some manufacturers offer the units back to the retailers as "refurbished" or whatever at a reduced price.

Kevin
 
As others have mentioned, its likely to vary case by case. Speaking to your example, you likely wouldn't have a lot of success, mostly due to the 90 day timeframe you mentioned. If you substituted 30 days in your example, I doubt you would have many problems processing a return. 30 days is the magic number in many cases...
 
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I know some local retailers that only take returns on unchalked cues. If that were the case I would imagine you could just put a new tip on them but you would have to be careful with your chalking on the ferrule and not get any dirt or residue on the shaft itself.
 
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