Orginizing Customer Orders Question

CrossBone Cue

AzB Silver Member
Silver Member
I am getting a little busier, it never has been an issue, but it could end up being one.
As I do get more and more business, how do I keep everything separate without second guessing where something is located and is it the right product.
Here is a couple questions about keeping things in order and not mixing up orders.

1)Shafts, I get a bunch of these from time to time. Mostly local folks, but now starting to build, fix and refinish from AZ. How do you separate the shafts in a way you know what needs to be done and where you stored the shafts. I have a shaft holder I made, stores about 100 shafts, I made a grid, A-J across, 1-10 up and down. Made a little card index to file everything. The issue is just making sure it goes into the right hole for now and I update what needs to be done, But I see picture on here of large holders full of shafts, plus a lot of you fix cues so these has to be a method to the madness.

2)Cue orders-not really there yet other than conversions and a bunch of my stuff. Not really taking order for builds because I still have equipment on order and need to still buy. I read the post like 11 years to build a SW. with that many orders, how in the crap can you manage it without a warehouse. Take rings and billets, say I have orders and I want to just work on rings and billets, maybe inlays parts. How could you store them to keep them with the correct cue and know that the rings-billet-inlay parts can be checked off of that build.

3) Veneers-I already have run into this one, And it says when ordering-Buy what you need to finish the cue, Ok, I build out the point veneers, rings or what ever else may need to go with the cue, Now cue is done, 2 years later customer wants a second shaft with matching rings. I would need to make a separate billet or just a veneer ring that may or may not end up matching. Does anyone store extra veneers with the customer info for additional building and how would you keep up with it?

4) Just storing customer info and cue info. Lets say I do make it big, every cue I build would be important and I see a lot of discussion on timelines of when and who did the build. So it would seem smart (just in case) to have a record of everything, where the wood came from, order and finish date, changes or any other info. Or am I just being to Anal. Take the JPs I am making, what if they were made by a famous cue maker, The should be worth more and just more interesting if the story of the build was captured. Maybe, maybe not.

I guess these are some just to get things started, since I am new and have been trying my best to plan for the future, there is no better time to work on this stuff before I have an issue plus a document for the cue. I believe that this would keep me straight on orders and also be more customer friendly. Nothing like trying to find out info and finding nothing.
I don't want my adventure to be, build a cue, sell and forget.
Thank you and I look forward to reading your comments.
Steve
 
1- Shafts- Write down the job to be done with the customer's contact info on a piece of paper (order sheet) and secure it to the shaft with a rubber band.
3- Veneers- Label and keep the ring billets for the cues you build. That, or at least keep enough for a few rings. Some veneer colors are more consistent than others, too. Always better to have more than enough.
Good luck.
 
I keep extra veneers that I glued up from a build for if/when I want to make some new rings I have some colors glued already.. I have a small note book that fits in my hip pocket with orders in it, I will make a copy to keep outside in my shop but I have a "master" list away from the dust and shaft sealer lol. I have a drawer with odd size veneer sheets in it if needed, I try and keep extra veneer rings from builds or rings/billets in plano style boxes for safe keeping.

If there are more than 2 or 3 reapirs in my shop at once I keep a sheet with the repair and only take it off when im working on it and then it goes back. I dont want to accidentally change the ferrule on the wrong shaft. I have a separate rack for rapair orders be it shafts or butts.
 
organizing

What every you decide on. Stay with it and be consistent.
The busier you get the less time you will want to spend on
paper work.
 
I get shafts to repair almost every night I play in the pool league. I have devised a method to put notes on them.

Get some penny wrappers and some small envelope address labels. Stick a label on each side of the penny wrapper.

I write the name and what is to be done for the repair on the label and put a vertical line at the end of the label.

I slide the penny wrapper on the shaft with the line towards the joint if it is waiting for repair and I put the line towards the tip when the repair has been done....

I can use each penny wrapper twice because i have 2 labels .......

Kim..
 
I don't know how Richard Black does it, but I found it amazing that when I talk to him or his wife they can find out all my information and specs from cues I had him make me back in 1978 and 81 or 82. I think he started with a little card catalog box...he may be a bit more high-tech today. :)
 
Phone apps such as Colornote work very well for keeping up with repairs and making notes at the poolroom, When I take an order I make a red note. When I finish the repair I add the price and turn it green. Very easy to glance at it and see what repairs still need doing, or how much a customers charges are.

As far as tracking costs of builds, materials, tracking material staging times and the like, not much works better than Excel.
 
I wish I had written down length, weight, materials, diameters and who first purchased every cue I made. But since I did not do it from the beginning I doubt I will start now.
 
I wish I had written down length, weight, materials, diameters and who first purchased every cue I made. But since I did not do it from the beginning I doubt I will start now.

Chris that's why I want to start, not doing cues yet, several conversions under way. I thought about this and that was why I posted the thread. I figure NOW is the perfect time, and as cutter said

What every you decide on. Stay with it and be consistent.
The busier you get the less time you will want to spend on
paper work.

I want to build cues to the absolute best quality I can, I believe having this information would only help me to do this. Sure can't hurt.

Thanks for the info, I hope it keeps coming.
Steve
 
I don`t make cues (yet... :wink: )
But I do have some experiences with organizing orders and repairs.
Thes best tip I can give you is to spend time making a good system for registering customer data and your own work.
Should your business grow, make sure you have a system that easily scales up.
Try being consistent from day 1, just look at all the confusion on the forum about signatures, logos etc. changing over time..
It`s very valuable having a log that you can browse through. Storage online is cheap, so is digital cameras (or you an use your phone) document the stuff you do, especially if you come across a challenge or you come up with something you`r extra pleased about.
 
Chris that's why I want to start, not doing cues yet, several conversions under way. I thought about this and that was why I posted the thread. I figure NOW is the perfect time, and as cutter said



I want to build cues to the absolute best quality I can, I believe having this information would only help me to do this. Sure can't hurt.

Thanks for the info, I hope it keeps coming.
Steve
In the lathe part of my business I started early on keeping up with what I had built and records on almost all of them from the early 90's until now. I am not sure why I did not do it with the cues as it would have been a good idea. I have a good friend who started building cues a couple of years before I did and he took pictures and made a photo album with notes on every cue he built.
 
Think about this: if you need a shaft for your old South West, you can call Laurie and give her the serial number or if it's a predate, a copy of the LOA and she can make a new shaft without seeing the cue. In the 32 or so years they've been in business, assuming that they average around 200 cues per year, that means that they have records of over 6,000 cues. They're clearly doing something right.
 
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