I have not owned any of Paul's cues but in addition to doing work on a few of my Palmers, he is presently completing a custom project for me.
I have worked with various artists, craftsmen, and tradesmen in many fields and therefore can quickly spot the good and bad, the talented and the learners, and the professionals and the hobbyists.
I can relate with confidence that he is thoroughly professional, thoroughly experienced, and possesses inner creativity. He builds and repairs cues full time and has been doing so long term.
With all the work he has done for me, he has been accurate with his time projections, met or exceeded my expectations, and a complete pleasure to deal with.
As was already stated, in my experience, he answers his phone and returns emails the same day.