The person I used to deal with at Craftsman was a sweetheart of a guy, Simon.
He was a true gentleman and I used to order the wax 7-10 cans at a time due
to the shipping cost from Birmingham. My pals would piggyback off my purchases.
Then this one time I placed an order during the summer months. it was a large order
too. All of my previous orders were in the winter, fall or early spring except this one.
The transit time is long coming from England to California and that summer CA was
experiencing a heatwave and where I reside in Fresno, temps reach triple digits often
That summer the order shipped we had 22 days in a row well over a 100 degrees.
When the Craftsman cue wax shipment arrived, it had suffered a meltdown and you
could literally pour the wax out like it was a chocolate syrup. I tried reconstituting it
using cold temperature but it never performed like before. Half the order was for my
pals and so I contacted Simon about what happened. There wasn’t any hesitancy
and he issued me a refund right away full price. I messaged him the next day and
told him that 4-5 of the cans turned out okay and I offered to pay him. He politely
declined saying it was a shipping mishap and those things happen from time to time.
In fact, he was still apologetic since the first time I alerted him and suggested that my
next order should contemplate the weather factor and maybe order as before during
the colder weather. I think his last name was a Brown, Simon Brown if I recall correctly.
The product is so great I wanted to try and get distribution rights in the USA if that could
be arranged. Plus the customer service was spectacular and I ordered some Peradon
leather chalk pouches and was thinking of getting a snooker cue. However I was never
able to reconnect with Simon again to place an order for cue wax. I tried messaging my
order request for bulk shipping a few times but it was never answered. After finally running
out, I switched to Renaissance Wax but to this day still patrol eBay for Craftsman Cue Wax
which is where I first discovered it as buy it now listings for 3 cans of Craftsman cue wax.
Thank you for the kind offer. If you search my threads & also my posts to others’ threads about
pool cue wax, I have always told others about Craftsman Cue Wax being the best cue wax I’ve
ever tried, including Renaissance Wax. I do know what the formulation is but it applies great and
the finish is just the best of any cue wax I’ve used. A satin smooth cue shaft is just more enjoyable.