Proof and Truth!!!!!!!!

[Sore_Aintya]

Horrible Transaction With Painpool.

Long story short. (kinda)

I was promised on 3 different occasion that he could refinish my Espiritu and save the signature, with the process taking a total of 10 days tops.

He gets the cue, sands off the signature and date in the first pass, waits half a week to inform me by saying;
...I don't think it's a big deal . I would get a letter and finish the darn thing. I can sign the cue underneath the handle and that pictured or you sying it's signed underneath should be fine. It's a less expensive cue anyway."(its a $1500 cue.. )
Then goes on to say;
"..I can get the marker and my wife can stidy his signature and get it right. Remember I can continue to wipe it off until it's right. Shes good at that stuff.

Aaron tells me it will take a extra 5 days for him to send the cue to Russ and get it back, to which I say fine. A week later he tells me he still has the cue and cannot get into contact with Mr. Espiritu. I call and arrange for the cue to be signed and inform Aaron to send out the cue.

2 weeks ago I was told it was being sprayed and would take 4 more days.

Last Tuesday I called and was promised it would be out no later then Thursday, told today it was shipped this morning...

I sent this cue out August 2nd, I know it was received the 4th. 45 days later and still no clue where my cue is.

There's tons more and I have saved all the PMs to back up everything Ive stated. Like the one where he said he was going to take a razor blade to my cue and "sharpen" the inlays!!? WTF

If I was to post all 48 PMs I assure that there would be some jaw dropping at the things that where said.

 

[HouseMan]

Ladies and Gentlemen, pull up your chairs and don your hard-hats at this time

 

[8-ball Rat]

Uh oh....

I do believe this could get ugly..........

Sorry to hear about your Espiritu cue. Hope all turns out well.

I'm off to hide in a cave until the smoke clears on this one!!

 

[SanDiegoFan]

"Ding Ding"...
<Commentator> "That's the end of round one, and the blue corner really came out swinging!"....

<Lady walks around ring holding up a large number 2>

"Ding Ding"...
<Commentator> "Let's see whats in store for the next one"....




SDF

 

[duke@neo.rr.com]

yep

deleted by me

 

[cubswin]

~munching popcorn in my bed...~

well at least I can't go anywhere so I got a ring side seat (damn messed up back...1 week and counting since I could walk on my own)

 

[Poolhawk]

This Painpool Guy Has Had More Complaints On Ebay And Here Then Any Other Person I Can Think Of In 5 Years.from Ebay Booting Him Numerous Times To Bad Service Here,its A Wounder Anyone Deals With Him,and Uv Finish Looks Great Once It Ages And Dulls!hope You All Like The Work Then:d
Lol

 

[Jager Monster]

I too want to hear aarons side of the story. I just contacted him about refinishing my 1999 Gilbert and keeping the signature. I am thinking of trading this cue so keeping the signature is important. I hope this was just a missunderstanding and can be settled fast. I do agrree however this is going to get worse before it gets better.

Mike

 

[Sore_Aintya]

~munching popcorn in my bed...~

well at least I can't go anywhere so I got a ring side seat (damn messed up back...1 week and counting since I could walk on my own)

Sorry to hear about the back Joe. Been there myself and it sucks for sure.

As for the "2 sides to every story". I usually agree, but as I mentioned, I have the PM (48 to be exact) to back up everything I have posted.

At this point, I could care less what my cue looks like, I would just like it back.
Should have sent it to Proficient to begin with, I was warned.

 

[cuenut]

Just curious, why didn't you send it back to Russ? Price? Thanks. I have one of his cues that I will need to have refinished as well.

 

[Sore_Aintya]

I too want to hear aarons side of the story. I just contacted him about refinishing my 1999 Gilbert and keeping the signature. I am thinking of trading this cue so keeping the signature is important. I hope this was just a missunderstanding and can be settled fast. I do agrree however this is going to get worse before it gets better.

Mike

I would spend the extra and send it to Scott at Proficient if you truly want to keep the signature intact, or not risk the fact that he will have his wife forge Andy's signature.

I'm sorry for dragging this to the public forum area, but PMs obviously hasn't worked and this will at the very least, inform others of Aaron's actions.
"If its too good to be true, it probably is".

 

[cubswin]

Sorry to hear about the back Joe. Been there myself and it sucks for sure.

yeah its really is starting to suck, laid on my front room floor for two days straight because I couldn't get up, then a day on the couch, then the hospital for a day and half. Had a mri today, had to have fire dept transport me again to the hospital, which should at least tell me what I've screwed up. Can walk about 20 feet with the help of a walker then I'm done.

What really sucks is I have this nice gold letter joss j15 I'm dying to hit balls with and haven't been able to yet. That and I"m starting to piss my wife off asking for help *l* she's a angel but getting frustrated that I can't do anything for myself. On the bright side I"m finishing the McGorty book.

Good luck with the cue, hope it shows up tomorrow.

 

[Sore_Aintya]

Just curious, why didn't you send it back to Russ? Price? Thanks. I have one of his cues that I will need to have refinished as well.

Price was the factor yes.
However after I contacted Russ and informed him of what was going on, his first question to me was, "Have you paid this guy anything?"
After I told him I had, he said he would have refinished it for free...

Live and learn.

 

[cueaddicts]

Hmmmm....I really hope you'll get your cue back now. Will be interesting to see what the rebuttal is, if any. To tell you the truth, I'm kind of surprised at the amount of people that jumped on the painpool bandwagon for repair work recently when there was such a long history of alledged scammed ebay auctions and threads expressing dissatisfaction here.

 

[PAINPOOL]

The Truth!!!!!!!!!!!!!

Your right!!! This is going to get Ugly!!! You forgot to mention just a few things!!! You sent me the cue with the impression that I would save the signature, Yes However, I did tell you that incase I did loose the signature I would send it to Russ and have it resigned. WhenI lost it, it was signed in between the coats of finish, Not on the wood! So I e-mailed you right away and said what do you want me to do. I took pics before of the signature and you said you had to. I offered to do what ever I could to make you happy. You said send it to Russ. I called him everyday for 14 days and left messages, No response, You have so many PM's because I was in complete communication with you. Finally I said you try to get a hold of him as well. 5 days later you got lucky and did. You then PM me and said, please send this cue to Russ Right away as he is leaving for Vegas for the APA and will not be back for a week, ( Not call me) Just Pm me, Luck has it that I checked my Pm's and called Russ to verify that he would do it and when did he need it to be there. He said I am leaving Sunday and this was Friday. So I drove 35 minutes for you at 7:00PM Frday night and spent $ 52.15 for Sat. delivery. I talked to Russ's wife and she told me he would sign it and she would mail it back Monday and tell me what I owed her. 12 days later the cue finally shows up at my door step signed. Meanwhile I tried to get a hold of them again and left messages as to when they were sending this cue back?? When it shows up with no warning its COD Money order or Cashiers check for 29.10. So another day was burned because I had to decline the cue until tomorrow because obviously I did not know or had it made out and this was 6:00pm. So I got that done and got to work on the cue. Tuesday I did state that I was sure I could get it out by Thursday, Found some flaws and it had to be right. So it took the weekend to finish the cue. Left today and it is perfect!!!! I do not care if it takes longer than I planned or not. It will be perfect or it's not leaving my SHOP!!! Period!!! If you do not like this policy do not send me your cue!!!!!!!! By the way, You wanted a cue that I had just sold and I felt bad! So I offered you a full restore with Lizard plus shipping for 149.00 you ungrateful ASS!!! I also never expected you to pay for my mistake and the Extra money I spent to make sure it was there for you on Sat per your Special request. It took time out of my control. Russ stated to me that after 94 he strated signing cues in between coats. All the cues I had done were older, So I did not know. I offered to make your inlays RAZOR SHARP to make it nicer for you!!! Not take a RAZOR to your cue!!! I offered to anything I could to make it better for you. By the way Here are some pics of your 1,500 dollar cue This is the way it happened to a tee. Sorry, SHIT happens!!!!!!!! Did my best. I have pice of the finished process also but the file size was to big. I will e-mail them to anybody that would post them for me. Thanx Aaron 815-243-1101

 

[CAMCUES]

Aaron I must ask you one question .
How in the world are you going to make those rounded inlays sharp.
the only way would be Black paint or dye or cutting the inlay sharp which I hope you don't do to other peoples cues??

Can you Explain this because I am at a loss as to how you make this Upgrade for a customer .

I am a cue maker and 95% of my inlays are Razor sharp so i know how the process in done but never NEVER EVER Heard of someone makeing cnc type (I mean inlays without sharp tips)inlays sharp after they have been installed in a cue .

I don't want to get invovled with this story just curious how you do this and what the final product looks like Can you post some pics of cues you have done this with . You seem to take alot of Pics of your work .

Thanks

Chad
Cam Custom Cues

 

[chris2669]

email me the pics and I will post them on the forum!

housleycm@iiimef.usmc.mil

 

[Sore_Aintya]

Where do I start with this?

You sent me the cue with the impression that I would save the signature,Impression?! You promised me, 3 different times mind you, that could save the signature... Yes However, I did tell you that incase I did loose the signature I would send it to Russ and have it resigned. Yes, you also gave me the impression that you had already talked to Mr. Espiritu, and it would only be a extra 5 days for him to resign it, to which I agreed. I offered to do what ever I could to make you happy.Having your wife forge a signature wasn't a option, sorry. You have so many PM's because I was in complete communication with you. Your definition of communication must differ from mine. I have so many PMs because I was acting like a teenage stalker PMing you every few days asking about the status of my cue.Finally I said you try to get a hold of him as well. 5 days later you got lucky and did.5 days? I reached his wife, who put me through to him the first time I called.. You then PM me and said, please send this cue to Russ Right away as he is leaving for Vegas for the APA and will not be back for a week, ( Not call me) Just Pm me, Luck has it that I checked my Pm's and called Russ to verify that he would do it and when did he need it to be there. He said I am leaving Sunday and this was Friday. So I drove 35 minutes for you at 7:00PM Frday night and spent $ 52.15 for Sat. delivery. I talked to Russ's wife and she told me he would sign it and she would mail it back Monday and tell me what I owed her. 12 days later the cue finally shows up at my door step signed. Meanwhile I tried to get a hold of them again and left messages as to when they were sending this cue back?? When it shows up with no warning its COD Money order or Cashiers check for 29.10. So another day was burned because I had to decline the cue until tomorrow because obviously I did not know or had it made out and this was 6:00pm. So I got that done and got to work on the cue. Tuesday I did state that I was sure I could get it out by Thursday, Found some flaws and it had to be right.Not quite sure of what flaws could have been, when I talked to you Tuesday you stated you had already applied 6 coats of clear to the cue and was wanting one more before sending it out. This also makes me wonder what the weight of my 18oz cue will be once (if ever) it returns to me...not to mention the thickness. So it took the weekend to finish the cue. Left today and it is perfect!!!! I do not care if it takes longer than I planned or not.Then don't lead customers to believe you have some sort of "time frame". It will be perfect or it's not leaving my SHOP!!! Period!!! If you do not like this policy do not send me your cue!!!!!!!! By the way, You wanted a cue that I had just sold and I felt bad!Not sure what you are talking about here, only cue you have ever tried to sell that I was interested in was the Pink Ivory Espiritu, and you wanted too much for it in my opinion. So I offered you a full restore with Lizard plus shipping for 149.00 you ungrateful ASS!!!Same price you was offering "restores" for everyone on the forum at that time. I also never expected you to pay for my mistake and the Extra money I spent to make sure it was there for you on Sat per your Special request. It took time out of my control. Russ stated to me that after 94 he strated signing cues in between coats. All the cues I had done were older, So I did not know. I offered to make your inlays RAZOR SHARP to make it nicer for you!!! Not take a RAZOR to your cue!!!

I will do something extra for you. I will razor the inlays if you would like. Let me know Thanx Aaron 815-243-1101

Guess your definition of "razor" differs also.
I offered to anything I could to make it better for you. By the way Here are some pics of your 1,500 dollar cue This is the way it happened to a tee. Sorry, SHIT happens!!!!!!!! Did my best. I have pice of the finished process also but the file size was to big. I will e-mail them to anybody that would post them for me. Thanx Aaron 815-243-1101

I can post every private message from both sides of this issue to make my case more clear if needed.
Tell me this Aaron, what was the address you shipped the cue to?


BTW, thanks for posting the pictures of my cue, first time I have seen it in almost 2 months.

 

[Deadon]

It would be real interesting, to say the least, to see the email where he said he would use a razor blade on your points. It might clear up things a little.

 

[TATE]

Top 10 Public Relation Buzz Phrases I learned today

10. I offered to do what ever I could to make you happy.

9. Did my best.

8. You forgot to mention just a few things!!!

7. I do not care if it takes longer than I planned or not. It will be perfect or it's not leaving my SHOP!!! Period!!!

6. If you do not like this policy do not send me your cue!!!!!!!!

5. It took time out of my control.

4. I also never expected you to pay for my mistake and the extra money I spent to make sure it was there for you.

3. This is the way it happened to a tee. Sorry, SHIT happens!!!!!!!!

2. Your right!!! This is going to get Ugly!!!

And the #1 Public Relations Buzz Phrase I learned today is...

#1 So I offered you a full restore with Lizard plus shipping for 149.00 you ungrateful ASS!!!

I must say that reading A-Z is fine tuning my business communication skills. I love these guys.

Chris