No one wanted to bring this up? What happened between then and now?
http://forums.azbilliards.com/showthread.php?t=274197
http://forums.azbilliards.com/showthread.php?t=274197
Prulhiere Cues...buyer beware
- Thread starter texasguy4
- Start date
Txstang1 said it best and succinctly too............................Give the man a refund now and stop this nonsense.
Unless you want to become known as Tony Zinzola's Evil Twin Cue-Maker and ruin your reputation and future.
As a side bar observation, why don't more customers that accuse their cue-maker of dishonesty file criminal charges against these unscrupulous individuals.
After the local DA gets 2-3 complaints about the same cue-maker, someone from the DA's office will be in touch with the complainants.
Customers that feel abused and cheated can also start a post on Craigs List and AZ like what's happened to that scallywag, Tony Zinzola.
Prulhiere.....don't allow your name and reputation as a cue-maker to become trashed and ruined.
There will be a call for other dissatisfied customers to come forth and this might turn into devastating consequences.
Little good will come from this but a whole lotta bad might and perhaps lead to possible legal entanglements.
It's not too late to make this go away and protect your reputation before this gets out of control like Tony Zinzola who's in serious legal trouble.
Captain Prulhiere..........you're steering the ship and the spotters have seen dangerous icebergs.............Prulhiere, please deliberate this matter carefully.
Unless you want to become known as Tony Zinzola's Evil Twin Cue-Maker and ruin your reputation and future.
As a side bar observation, why don't more customers that accuse their cue-maker of dishonesty file criminal charges against these unscrupulous individuals.
After the local DA gets 2-3 complaints about the same cue-maker, someone from the DA's office will be in touch with the complainants.
Customers that feel abused and cheated can also start a post on Craigs List and AZ like what's happened to that scallywag, Tony Zinzola.
Prulhiere.....don't allow your name and reputation as a cue-maker to become trashed and ruined.
There will be a call for other dissatisfied customers to come forth and this might turn into devastating consequences.
Little good will come from this but a whole lotta bad might and perhaps lead to possible legal entanglements.
It's not too late to make this go away and protect your reputation before this gets out of control like Tony Zinzola who's in serious legal trouble.
Captain Prulhiere..........you're steering the ship and the spotters have seen dangerous icebergs.............Prulhiere, please deliberate this matter carefully.
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I don't even understand the sense in that post. I am not trying to screw anyone. When this AZ thing happened, it made it nearly impossible to fix. After people started reading this and basing their decisions on what others are saying, I began to have order after order cancel. When you don't make much money as it is, what does anyone think will happen? This thread has cost me a ton of money. It is VERY hard to take care of all of the problems at once. Some of you, who have never spoke to me, think you have me figured out. YOU DON'T!! Do I want to fix this? Hell yes! Has this thread made it near impossible? Also yes. There will be no doubt the comments that I should have the money in place, or you don't care about your personal finances you just want your money. I don't blame you, but the fact remains until I get a chance to recover, this isn't going to end easy and I can't change that. So many of you want to compare me to other people who have done this or that. I am not other people, I have a good heart, and I am not a scammer. So much of the information that has come out here is not even true, undeniably some is. Without knowing me, you do not have the ability to judge the situation. You are basing so many decisions on what you have read in this thread. FACT! I do not buy cues from China. that one is starting to get under my skin. Fact! I do want to fix this. Fact! No matter how much you run me down and tell me what a looser I am for not fixing everything right this second, it will not change what this has done to my cash flow. I didn't do half the things wrong I am being accused of, but it has been proven before that when this crowed gets after you it can be lights out. I do not want my reputation destroyed, but I will also not bow to the self appointed AZ billiards counsel. Why can't some of you think before you post your opinion? Do you know for fact the things, or accusations, you are saying about me are true? There have been only two people besides me in this entire thing that know it all. One of them is a guy who just wants his money and I owe him. The other is a dirty conniving individual that hadn't posted here before or after this thread. He went as far as to create an eBay user name "prulhierecuessuck" and run adds about how bad my cues are. Ebay quickly pulled them down. I am sure there are other people that are upset, or feel misled. All cue makers end up with customers that do not like them. I didn't do anything on purpose. I will not keep spending my time here trying to do damage control. I am guessing that a slew of posts will follow now that will assault me further. If you feel the need, go ahead. I would just appreciate it if you post facts not conjecture about me.
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I have read this whole thread and I think Mr. Pruliere is finished as a credible cue maker.
I don't think he's finished. I don't think Zinzola is done either unless he chooses to just stop making cues.
Mr. Prulhiere is absolutely right when he stated most of us haven't any skin in the game, are prone to render judgement about what we read and hear versus know for a fact and are quick to condemn. I apologize for my demeanor because he is right and giving advice, expressing a strongly worded opinion is easy for any of us to do with a few keystrokes. And our opinions and advice are probably more often than not errantly focused at times.
Here's the situation........explaining why something did happen in a certain way or that you were confronted with impossible circumstances that interfered with completing your end of a contract does nothing to mitigate the outcome for the expectant buyer. Furthermore, offering explanations that you're doing your best etc. does not change the situation. That only works when the cue being made is for a friend but it doesn't work for a customer. When you choose to make cues for a living, your standard of performance elevates over doing this as a part-time career or hobby interest.
When a cue-maker accepts any cue order, he is obligated to timely communicate with his customers, build a high quality cue "as specified" and deliver the finished product within the mutually agreed upon timeframe or within reasonable proximity of the cue-maker's forecasted completion date. If the cue-maker runs into problems, he needs to let his customers know the finish date has changed and let them know when their cue will be completed. It doesn't help one tiny bit to conjure up a fabricated story, and I'm not accusing Mr. Prulhiere of doing something like that, or offer detailed explanations about your dilemma that interferes with delivery of your cue orders.
What then should be done.......turn every card face up and tell your customers the truth. You let them know what's going on and see what they want to do. You don't come forth and say I don't make that much money or my profit is only this or the hundreds of hours you put in, which include responding to nonsense on AZ etc. The cue-maker decides how much to charge for the cue and if the price is too low or the profit margin too slim, deal with it and change your cue prices to reflect the reality of your operating expenses and profit margins. And the deposit the cue-maker gets is anything they deserve........I gave the cue-maker making my custom cue a 50% deposit and I'm not worried or concerned about doing that in the slightest.
If the customer wants their money back, you give it to them right away or within 10 days of their refund request. If the cue-maker doesn't have the funds to refund the deposit, do a partial refund and specify when the customer can expect the balance owed them. If you cannot make any refund right now, tell the customer when they expect payment in full and specify the date. You do not leave things suspended or unfulfilled nor behave defensively about some problem the cue-maker is solely responsible for creating and I might add, also resolving.
Mr. Prulhiere, I think you need to take a day or two away from the Forum and communicate in private with the complainants. Let your accusers report on the AZ Forum that their specific problem may not be entirely resolved immediately but you proposed a solution that will resolve their problem to their ultimate satisfaction. Everyone should hopefully have learned by now even the best laid plans & intentions, whether it's personal or business related, are subject to unexpected conditions that can suddenly arise and this sabatoges everything. Only timely and "candid & forthright" communications with one's customers will help contain any problems and it also lessens the severity of any customer repercussions. And of course the cue-maker, and I am not referring to Mr. Prulhiere, obviously needs to refrain from behaving like some complete jerkoff.
Mr. Prulhiere is absolutely right when he stated most of us haven't any skin in the game, are prone to render judgement about what we read and hear versus know for a fact and are quick to condemn. I apologize for my demeanor because he is right and giving advice, expressing a strongly worded opinion is easy for any of us to do with a few keystrokes. And our opinions and advice are probably more often than not errantly focused at times.
Here's the situation........explaining why something did happen in a certain way or that you were confronted with impossible circumstances that interfered with completing your end of a contract does nothing to mitigate the outcome for the expectant buyer. Furthermore, offering explanations that you're doing your best etc. does not change the situation. That only works when the cue being made is for a friend but it doesn't work for a customer. When you choose to make cues for a living, your standard of performance elevates over doing this as a part-time career or hobby interest.
When a cue-maker accepts any cue order, he is obligated to timely communicate with his customers, build a high quality cue "as specified" and deliver the finished product within the mutually agreed upon timeframe or within reasonable proximity of the cue-maker's forecasted completion date. If the cue-maker runs into problems, he needs to let his customers know the finish date has changed and let them know when their cue will be completed. It doesn't help one tiny bit to conjure up a fabricated story, and I'm not accusing Mr. Prulhiere of doing something like that, or offer detailed explanations about your dilemma that interferes with delivery of your cue orders.
What then should be done.......turn every card face up and tell your customers the truth. You let them know what's going on and see what they want to do. You don't come forth and say I don't make that much money or my profit is only this or the hundreds of hours you put in, which include responding to nonsense on AZ etc. The cue-maker decides how much to charge for the cue and if the price is too low or the profit margin too slim, deal with it and change your cue prices to reflect the reality of your operating expenses and profit margins. And the deposit the cue-maker gets is anything they deserve........I gave the cue-maker making my custom cue a 50% deposit and I'm not worried or concerned about doing that in the slightest.
If the customer wants their money back, you give it to them right away or within 10 days of their refund request. If the cue-maker doesn't have the funds to refund the deposit, do a partial refund and specify when the customer can expect the balance owed them. If you cannot make any refund right now, tell the customer when they expect payment in full and specify the date. You do not leave things suspended or unfulfilled nor behave defensively about some problem the cue-maker is solely responsible for creating and I might add, also resolving.
Mr. Prulhiere, I think you need to take a day or two away from the Forum and communicate in private with the complainants. Let your accusers report on the AZ Forum that their specific problem may not be entirely resolved immediately but you proposed a solution that will resolve their problem to their ultimate satisfaction. Everyone should hopefully have learned by now even the best laid plans & intentions, whether it's personal or business related, are subject to unexpected conditions that can suddenly arise and this sabatoges everything. Only timely and "candid & forthright" communications with one's customers will help contain any problems and it also lessens the severity of any customer repercussions. And of course the cue-maker, and I am not referring to Mr. Prulhiere, obviously needs to refrain from behaving like some complete jerkoff.
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I have been off from the site for a year almost and I come back and this guy still playing " Forum police " Troll comes to mind.....must spend his day trolling AZ looking for a soap box to stand on...
......lol
......lol
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