OTLB,
I think you misunderstood my point.
I have no issue with the estimate you gave the gentleman.
My issue is this... The gentleman asked for a ballpark figure on transporting, setting up, and installing cloth on a billiard table. He didn't infer that he had a tight budget and was looking for a way to shave the cost.
Yes, a portion of transporting tables is nothing a trained monkey couldn't do. But that doesn't mean squat. This guy identified himself as someone's prospective customer. And you took it upon yourself to take away at least a portion of a job from another mechanic.
I could completely understand your suggestion if this person had made some statement indicating that he wanted to save money. But he didn't.
When someone calls YOU directly and says "can you give me a ballpark figure on transporting a disassembled table and setting it up with new cloth" do you give them an estimate/quote for the job they described? Or do you suggest that they transport the table themselves? Disassembly and transport of most tables is something that anyone with average intelligence, physical ability, and a pickup can accomplish. Do you suggest that everyone move their own tables? Or just other mechanics customers?
example: I just sold an antique table and told the guy it would be much cheaper if he came and got the table himself. Yes I always try to help my customers save money. whether I tell them they can save a couple of bucks by helping me here or there or whatever.
For the most part I work alone. Am always happy to just go set the table up and if I can have the customers help I knock it off the bill. I have even had women move their own tables when they asked me that question. Thats how easy it is and you know it as well as everyone else.
Last week I went to do a GC, the table was a disaster. I told the guy it would be much better if we redid the entire table and that he could save alot of the money if he did things himself. He agreed.
One of the reasons I like people to move their own tables is that when they get it back to their home they can set it up to the frame and put the slate on in many cases which allows the table to acclimate and settle in a carpet if needed before I get there. Saves me hassles and makes a better job as they now appreciate more what I do. I don't value that part of the job as much as the actual set up, do you? a one hr trip
My prices for work are much lower for jobs and my customers greatly appreciate the efforts I make to save them money but yet still get the job done. Example: the same guys call you and you don't offer an option. 99% of the time if we both gave the same price I would get the job because at least I gave the person an opportunity to save money. They seldom actually do it but they do more then you think. I see many people that can't make it in this business, just another example of why they can't keep up.
When ANY guy calls me and says that they have a Billiard table like that yes I tell them that. IN fact, the last Verhoven I did was exactly the case and you know that is not an easy table to move is it. Guess what, the guy did it no problem and thats some heavy slate. Will give you his ph number and more since you question me.
In todays economy its always a good business practice to help your potential customers. Many times I suggest that they move the table they say no as this is what I expect. But when they say that they immediately realize that 'hey" that guy was trying to save me money, wow how unusual. You do business your way and I'll do mine.
At the end of the day, its not about anything else but money and that is what everyone understands.
Like in any sport or profession its all about the scorecard. How you score is your business and how I score is mine. You think I don't do what I say in here?
Been doing tables for 20 years now last 11 full time as I retired from MFG when I was 39. Thats right retired. I understand business more than most in this forum and not afraid to toot my horn as my good friend RKC does.
So have I made it clear, yes I always try to take care of my customers that way. If they call me and tell me they have a table thats apart, yes I always tell them they could do it and its not hard so they can save money.
Your not going to be in business a long time if you don't.
Whats your next issue?