Re-Broadcast of Bad Blood
- Thread starter pablocruz
- Start date
Thanks. You may have missed it the subsequent posts after I wrote that one, but somebody else provided that link. Thanks again!
Maybe you should know all the facts of the crime before deciding on the punishment.
LOL, thought I read the whole thing. I only saw the one link to the post that Wilson made. My link was to the post that AZhousepro made.
what I found to be odd, especially from a Customer Support standpoint, was that Mike (the Administrator of this forum) was nice enough to lift the ban for 3 days so he could provide support to his customers during the broadcast, and he didn't make one post during that time.
I am a firm believer in keeping in contact with my customers, during times of trouble. They will remember if a person was there trying to help them and providing honest updates, or if a person disappeared during their time of need. People are very understanding if they are getting updates, on the other hand, they get very upset when all they get is silence.
If I would have put on a PPV of this magnitude, I would have probably done a few things to give myself the biggest chance of success.
1. I probably would not have chosen a untested feature of Ustream, meaning the PPV feature they recently added. If I was to use them, I probably would have setup a test PPV before coming to Lincoln. Maybe a PPV for $1 or something at my home site of normal broadcasting and set it up the way I was going to setup in Lincoln. I would have bought 20 or 30 codes myself and just called up my buddies and gave them the code to told them to login and watch my test PPV. Very cheap way of finding out how it all works ahead of time.
2. I would have got a contact at Ustream, that is a technician that works in the PPV department and had him monitor my Test PPV and informed him of my plans to have a major PPV the next weekend. I would have made sure he was working at that time of my PPV, so he could provide one on one support with me during the 1st portion of the PPV, to make sure everything went right.
3. The night before the PPV, I probably would have setup another test PPV for a $1 again, and tested it all out again. Once again, you could have had testers on AZB watch with the free codes you gave them. If I remember right, Ustream takes 1/2 of the fees, so out of 30 codes you bought on the 1st PPV test and the 30 more you bought the night before, you would get back $30 out of the $60 you spent. $30 to test that everything is working right, is a real cheap expense that is worth it's weight in gold.
4. Between the 2 test PPV's that end up costing a total of $30 and getting a contact at Ustream to be able to work with directly, you have given yourself a great chance of success. Nothing is for sure, but you would have increased your probability of success much more so, then not doing these steps. You also show whoever hired you, that you take it serious and that their choice in you, was a good one.
Every one of us pool fans, want all the streams to be a success. Whether they be free or especially when there is money involved. Any streamer knows that there are a lot of problems that can crop up at any time. You just try and be as prepared for them, as much as you can.
From a promoters standpoint, if I was tying in a PPV stream with a major event I was putting on, I would probably be very hesitant about hiring anyone that wasn't a major player in the streaming business. The risk you would take with a unproven streamer would be just to much. On a smaller event, it might be a good chance to test a new streamer, but not a large one. The ramifications of a bad stream could jeopardize my brand in the future.
I am not a streamer, nor a promoter, but I am just stating some opinions, they may have some merit, then again I could be talking out of a$$.
Just some ideas to throw out there, take it for whatever it's worth.
If I was in any business in the pool world, I would welcome suggestions and comments from anyone, good or bad. Keeping in touch with your customers and listening to them and interacting with them, is Business 101, there are no negatives, only positives that can come from it.
My hat goes off to all sponsors, promoters, streamers, fans and anyone that is trying to give us fans some enjoyment with the sport we love. I wish them all success in the future and thanks for past events.
I am a firm believer in keeping in contact with my customers, during times of trouble. They will remember if a person was there trying to help them and providing honest updates, or if a person disappeared during their time of need. People are very understanding if they are getting updates, on the other hand, they get very upset when all they get is silence.
If I would have put on a PPV of this magnitude, I would have probably done a few things to give myself the biggest chance of success.
1. I probably would not have chosen a untested feature of Ustream, meaning the PPV feature they recently added. If I was to use them, I probably would have setup a test PPV before coming to Lincoln. Maybe a PPV for $1 or something at my home site of normal broadcasting and set it up the way I was going to setup in Lincoln. I would have bought 20 or 30 codes myself and just called up my buddies and gave them the code to told them to login and watch my test PPV. Very cheap way of finding out how it all works ahead of time.
2. I would have got a contact at Ustream, that is a technician that works in the PPV department and had him monitor my Test PPV and informed him of my plans to have a major PPV the next weekend. I would have made sure he was working at that time of my PPV, so he could provide one on one support with me during the 1st portion of the PPV, to make sure everything went right.
3. The night before the PPV, I probably would have setup another test PPV for a $1 again, and tested it all out again. Once again, you could have had testers on AZB watch with the free codes you gave them. If I remember right, Ustream takes 1/2 of the fees, so out of 30 codes you bought on the 1st PPV test and the 30 more you bought the night before, you would get back $30 out of the $60 you spent. $30 to test that everything is working right, is a real cheap expense that is worth it's weight in gold.
4. Between the 2 test PPV's that end up costing a total of $30 and getting a contact at Ustream to be able to work with directly, you have given yourself a great chance of success. Nothing is for sure, but you would have increased your probability of success much more so, then not doing these steps. You also show whoever hired you, that you take it serious and that their choice in you, was a good one.
Every one of us pool fans, want all the streams to be a success. Whether they be free or especially when there is money involved. Any streamer knows that there are a lot of problems that can crop up at any time. You just try and be as prepared for them, as much as you can.
From a promoters standpoint, if I was tying in a PPV stream with a major event I was putting on, I would probably be very hesitant about hiring anyone that wasn't a major player in the streaming business. The risk you would take with a unproven streamer would be just to much. On a smaller event, it might be a good chance to test a new streamer, but not a large one. The ramifications of a bad stream could jeopardize my brand in the future.
I am not a streamer, nor a promoter, but I am just stating some opinions, they may have some merit, then again I could be talking out of a$$.
Just some ideas to throw out there, take it for whatever it's worth.
If I was in any business in the pool world, I would welcome suggestions and comments from anyone, good or bad. Keeping in touch with your customers and listening to them and interacting with them, is Business 101, there are no negatives, only positives that can come from it.My hat goes off to all sponsors, promoters, streamers, fans and anyone that is trying to give us fans some enjoyment with the sport we love. I wish them all success in the future and thanks for past events.
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Is that not the gist of what I said?
No, I did not thank him for doing this but I also did not flay him alive and harp on it (as some here are wont to do at times).
For me, the bottom line is that his customer service skills are lacking. LOL, we're supposed to be grateful he's doing this because he doesn't have to do it at all? No, HE should be grateful that people bought the PPV and he should be accommodating to those of us that spent the money and saw about 30 min of the first day.
Good customer service would have been scheduling this in advance so that his (former) paying customers can make sure they're able to enjoy what they paid for.
Customer service is all but lost anymore. This is a perfect example. We should be on the receiving end of good customer service but instead, we should be grateful. Yeah, that makes a lot of sense.
Enjoy your stream, I'm off to my previously scheduled plans for the day.
Hey, I wasn't directing anything at you personally. I'm sorry if it came across that way. I actually should delete my post as I look back at the previous posts again there isn't that much that others have said that is out of line. Yep going back to delete, I was hasty in mt response.Is that not the gist of what I said?
No, I did not thank him for doing this but I also did not flay him alive and harp on it (as some here are wont to do at times).
For me, the bottom line is that his customer service skills are lacking. LOL, we're supposed to be grateful he's doing this because he doesn't have to do it at all? No, HE should be grateful that people bought the PPV and he should be accommodating to those of us that spent the money and saw about 30 min of the first day.
Good customer service would have been scheduling this in advance so that his (former) paying customers can make sure they're able to enjoy what they paid for.
Customer service is all but lost anymore. This is a perfect example. We should be on the receiving end of good customer service but instead, we should be grateful. Yeah, that makes a lot of sense.
Enjoy your stream, I'm off to my previously scheduled plans for the day.
Mark,
no, you should not delete. you said what you felt, btw i agree with you. the old saying goes , you cant please all the people all the time. so dont even try to please all the nits. i, nd most people appreciate how hard you are trying to put together these matches and try to make a living at the same time.
we need more people like you, justin and even tv mike ,who i hope learns better communication skills to continue doing what y'all do.
deleting your post would be like apologizing for saying what you felt. you have said nothing to apologize for. the effort you and every one else put forth in producing bad blood should be commended, not nit picked to death.
Did they ever show the ten ball?
Did they ever show the ten ball?
Did they ever show the ten ball?
Thanks to TVMike for the re-broadcast. What a terrific match with unbelievable run out shots. Bravo to both players especially to Earl Strickland.