Hey Cuemakers,
I recently purchased a cue from a well-known manufacturer and it arrived with dust or air or something in the finish. It was quite noticeable, so I took a few pictures and contacted the manufacturer. To their credit, they acknowledged the problem, apologized that the cue had made it through Q&A in that state, and offered to refinish the cue for me. It's a limited edition cue, so a straight replacement is not the best answer.
My question is, how easy and effective is it to refinish a cue? Is this something that is straightforward and should 100% fix the problem, or is it only a partial fix that risks doing more damage?
I'm mostly asking out of my own curiosity. If it doesn't turn out as expected I'll demand a refund.
Thanks.
I recently purchased a cue from a well-known manufacturer and it arrived with dust or air or something in the finish. It was quite noticeable, so I took a few pictures and contacted the manufacturer. To their credit, they acknowledged the problem, apologized that the cue had made it through Q&A in that state, and offered to refinish the cue for me. It's a limited edition cue, so a straight replacement is not the best answer.
My question is, how easy and effective is it to refinish a cue? Is this something that is straightforward and should 100% fix the problem, or is it only a partial fix that risks doing more damage?
I'm mostly asking out of my own curiosity. If it doesn't turn out as expected I'll demand a refund.
Thanks.