Repair Ethic Question

fiolledapool

fiolledapool

AzB Silver Member
Silver Member
hi,

I have a client that want repair butt scratches, I saw butt and advise at client would be better refinish butt, but client can not pay refinish repair.

I think a repairman should always be honest with your client and give good advices but in this case client can not pay the best solution.

Cheap solution will be to try polishing with 2000 grain but can not guarantee all scratches disapear because some very deep scratches.

Do you think? Try with 2000 sandpaper grain?

I have this ethic doubt because I know cheap repair is not the best solution.
 
are you talking about refinishing/scratches on the whole cue (forarm/handle if its bare/butt, )

or just the Butt section below the Grip....i would think it would be more work(more expensive and time consuming) to try and sand out scratches somehow without refinishing....instead of just stripping old finish and refinishing the cue the proper way...thats if the scratches are just finish scratches and not wood gouges....

tell him the complete refinsish would cost less than what it would cost to try to do whatever mickeymouse repair that hes asking you to do
that basically the right way to do it is to refinish, and thats the only way your gonna work on his cue. otherwise its not gonna look good.
 
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for us, if the repairs are very much minor and we can afford to cover it for free, we do it. but if the repairs will need more cost and labor, we ask the customer if he wants us to fix it and is willing to pay the additional cost. if he is not willing to pay, we leave it untouched.
 
Can of Worms

This is a "Can of Worms" and CYA case.. (Cover Your A--s)
If you try sand-out the sctatch and break thru the clear coat finish..
You are liable to put a clear coat over that spot.
Now, it's a touch-up Paint Job or you gotta do the whole Butt Sleeve if you can't blend in the touched up spot.
Growth in Work..
Who's going to pay for that.. If you didn't warn the customer about this, he can point the finger back at you, cause you did the damage and are liable.
Alton< Murphy Law Believer...
 
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RD3P said:
are you talking about refinishing/scratches on the whole cue (forarm/handle if its bare/butt, )

or just the Butt section below the Grip....i would think it would be more work(more expensive and time consuming) to try and sand out scratches somehow without refinishing....instead of just stripping old finish and refinishing the cue the proper way...thats if the scratches are just finish scratches and not wood gouges....

tell him the complete refinsish would cost less than what it would cost to try to do whatever mickeymouse repair that hes asking you to do
that basically the right way to do it is to refinish, and thats the only way your gonna work on his cue. otherwise its not gonna look good.
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whole butt......I understand your opinion, is good point. .... complete refinish would cost less than other repair or no done
 
You are the doctor.....he is the one that needs triple by-pass surgery.....AND HE WANTS TO TELL YOU HOW TO DO IT :rolleyes:
This person will be nothing but trouble...avoid like the plague...no don't need the money nor the agro. Tell him to find another doctor, preferably the one who made the cue.
 
Magik Wandzzzzz said:
You are the doctor.....he is the one that needs triple by-pass surgery.....AND HE WANTS TO TELL YOU HOW TO DO IT :rolleyes:
This person will be nothing but trouble...avoid like the plague...no don't need the money nor the agro. Tell him to find another doctor, preferably the one who made the cue.
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agree. dont take advice from the owner. you have the know how not him. tell him his options and send him on his way/ thats it. i guess this is why some makers have the rep of having a chip on his shoulder. somethines that the way its gotta be. nice comp double D
 
fiolledapool said:
hi,

I have a client that want repair butt scratches, I saw butt and advise at client would be better refinish butt, but client can not pay refinish repair.

I think a repairman should always be honest with your client and give good advices but in this case client can not pay the best solution.

Cheap solution will be to try polishing with 2000 grain but can not guarantee all scratches disapear because some very deep scratches.

Do you think? Try with 2000 sandpaper grain?

I have this ethic doubt because I know cheap repair is not the best solution.
Click to expand...

It is a no win deal for you, pass on it and tell him he should wait till he can afford to fix it right.
 
fiolledapool said:
hi,

I have a client that want repair butt scratches, I saw butt and advise at client would be better refinish butt, but client can not pay refinish repair.

I think a repairman should always be honest with your client and give good advices but in this case client can not pay the best solution.

Cheap solution will be to try polishing with 2000 grain but can not guarantee all scratches disapear because some very deep scratches.

Do you think? Try with 2000 sandpaper grain?

I have this ethic doubt because I know cheap repair is not the best solution.
Click to expand...

do your best buffing out the scratches.he cant afford the refinish so do the nice thing and help him. ofcourse you will never get kindness returned to you.haha as i alwaysfind out. but you are helping him and it will look better.
 
bman43 said:
do your best buffing out the scratches.he cant afford the refinish so do the nice thing and help him. ofcourse you will never get kindness returned to you.haha as i alwaysfind out. but you are helping him and it will look better.
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That sounds good till he wants to sell it and says you refinished the cue. Then someone looks at it and says "What a crappy job". I actually had this happen. I cleaned up a cue for a guy charging him like nothing. Then saw it on ebay saying I had recently refinished the cue. Anyone buying that cue would look at it and think I must not know what I am doing if that is my idea of refinishing. Like I said in my other post, it is a no win for the cuemaker. It is not a good idea to do a job you know at best will not be that good, even if it is what the owner wants. If you want, do the guy a favor then do it right and charge him what he can afford. That is better then doing a half-assed job.
 
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macguy said:
That sounds good till he wants to sell it and says you refinished the cue. Then someone looks at it and says "What a crappy job". I actually had this happen. I cleaned up a cue for a guy charging him like nothing. Then saw it on ebay saying I had recently refinished the cue. Anyone buying that cue would look at it and think I must not know what I am doing if that is my idea of refinishing. Like I said in my other post, it is a no win for the cuemaker. It is not a good idea to do a job you know at best will not be that good, even if it is what the owner wants. If you want, do the guy a favor then do it right and charge him what he can afford. That is better then doing a half-assed job.
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macguy you are absolutely right.anytime you do something like this there is a risk you will get stung.there is an oldtimer round my way who globs epoxy on a cue.people hear about me and ask if i can do anything with it.i probably could make it look real good but then he gets the credit and if i sand through the epoxy where am i at.so i tell them no.i need to refinish to do it right.so i guess that is what i should have said in hte first place.
 
Sometimes the finish can be spot touched, and polished, but It's just that a "touch up", and sometimes there is simply too much work needed to be considered that simple. the butt sleeve can be refinished easily sometimes if the forearm is not too bad off, and You may still be able to keep the costs somewhat reasonable, but if there are too many spots that need attention, or some are too severe, then You will spend more time attending to each spot, then what a total refinish would take, so if you were to charge for Your time, then it may actually cost more, then to just refinish the whole cue. I've done several jobs where I just did touch up and the jobs turned out very nice, but on some of them I had way more time into them then the job paid out. That kind of falls into the ethics thing, to do It right You may loose Your ass, to just do a quick hit and get, well that's something You will have to live with should You choose to sell Your ethics short. Myself I have issues with polishing a cue that is really scratched up without fixing the problem areas, because compounds and wax end up down in the low areas, and chances are It will just make them more noticeable anyhow.
 
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