As you stated, the rings were raised when you got it, so therefore that is usually the problem for the cuemaker that built it, if you bought it brand new from them. The alignment is similar, if not happy with a product when you get it, then it should go back to be corrected. If it is a secondhand Cue, then contact the seller and see if they will make right by adjusting the price accordinly to offset the nessesary repairs. If new, or the seller won't do anything, then Contacting the builder should be the next thing to do. If they can't or won't help....., then there are some really great people here that can do an awesome job. KJ, and Ryan from RAT cues, Or maybe Dickie, etc.
Good luck with it, and hope all turns out well
Dave