So I have to start by saying that Kerry at RBR is insanely thorough with his description of product, explaining why they do this vs. that, and takes all the time necessary to answer any question you may have. (I had a bunch, and he was great!)
If your impression of the company is anything like mine was, it’s that they make a product that is far superior to standard Valley rails, and can’t seem to find a bad review anywhere. That’s with good reason; I couldn’t find one thing to complain about with my whole experience. My rails were set to be done on a Friday but might not ship until Monday. I inquired to 3 day shipping so I could get my table together by the weekend for a little party I’m throwing. Kerry then offered to make sure and work double hard, so as to try and get them shipped by Friday evening. Thanks again for that Kerry!
As to the actual product, I had my rails covered at RBR to save myself the trouble. (At $8 a rail, it’s a no brainer) They only stretch the cloth and staple their rails, NO GLUE, which is what I prefer. Because of this, I didn’t get to see the naked rail and really take in the craftsmen ship. For all I know the filled it with magic, these things play GREAT!!!!!!! The rails installed exactly the same as my factory stuff did. I did nothing more than bolt them in and adjust height accordingly. My pocket openings in the corner are roughly 4.25” I forgot to measure the side pockets but will get this as well. Mind you, this is with an eyeball and tape measure, not a caliper. The inside angle of the pocket is adjusted to be more parallel, like a Diamond or GC. Because of this you can no longer “cheat” the pocket like you could before. You have to hit the cup right or she’ll jaw it up and spit the ball out.
Banking also seems to play truer. We confirmed this by bolting on the old stuff, and then back to the RBR rails. The table definitely banks different, and not just because the rails are fresher. My old rails were not very old. I’m not ruling out this could be in my head, or lack of skill, but I’m going to give Ridgeback the benefit of a doubt.
Overall I can’t say enough good things about this product, or this company. It is companies like this that are needed to keep this sport alive. Although I would much rather have a Diamond or Gold Crown table in my basement, Ridgeback Rails has done an amazing job turning junk into gold. I am still saving up for a Diamond, but this is definitely going to help ease the pain while I wait!!!! I do not look forward to ever playing on a standard Valley table ever again!!!
Kudos to Ridgeback rails for great customer service, an even better product, and a bright future doing things right in the pool world!!!!
Thanks again to every one at RBR,
Justin Hanson