Good people do that, Good business people make the amount they need to make, in the fastest, most ruthless way possible. 'Customer Service' only exists in order to support future interests. He clearly doesn't have those when his name is elevated as such. I wonder how many Chinese have cues on order from him... I bet a few, given the price of them (and the few I can see on Xianyu right now).Pool cues have gone the way of JP snooker cues, loads of customs bought up here to then be re-sold on different platforms.