A couple of days ago I called Seyberts with a question. The recorded message said phone lines were busy and to write an email, they will answer in 1 business day.
I wrote a clear email asking if they had Z3 partial shafts in stock and if so, could they tap it for Mezz wavy and how long would it take? Their answer which came after 2 days basically said articles which are in stock are in stock, and articles which are out of stock, are not in stock. It was completely unhelpful.
Is this the state of customer service in the US today or was I unlucky?
Update 1: I managed to get someone on the phone and asked the same question. His answer was Nah, that tap is 300 dollars, we're not paying that.
Some of you might agree. I can see it being an issue for a small time repairman, but for a decent size business $300 is nothing for a useful tool, especially that you can write it off in accounting. Mezz is a very popular brand, about 1/3 of the people at my local pool hall are using Mezz. I find Seyberts' attitude short sighted.
Update 2: I replied to their answer to say it wasn't helpful because they didn't even adress the question. I got another answer saying it would take 4 to 6 weeks. So they can do it???!!!
I wrote a clear email asking if they had Z3 partial shafts in stock and if so, could they tap it for Mezz wavy and how long would it take? Their answer which came after 2 days basically said articles which are in stock are in stock, and articles which are out of stock, are not in stock. It was completely unhelpful.
Is this the state of customer service in the US today or was I unlucky?
Update 1: I managed to get someone on the phone and asked the same question. His answer was Nah, that tap is 300 dollars, we're not paying that.
Some of you might agree. I can see it being an issue for a small time repairman, but for a decent size business $300 is nothing for a useful tool, especially that you can write it off in accounting. Mezz is a very popular brand, about 1/3 of the people at my local pool hall are using Mezz. I find Seyberts' attitude short sighted.
Update 2: I replied to their answer to say it wasn't helpful because they didn't even adress the question. I got another answer saying it would take 4 to 6 weeks. So they can do it???!!!
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