Sloppy and incompetent work by Jim Pierce, poor customer service

[Salamander]

Responces in Red:

Jim is banned until June 14th...basically he is expected to swallow all the BS that Slandermander and Trob are slinging...which include FB attcks and emails

Please show me the FB attacks and emails. I went to his Facebook page and saw nothing. And, unlike Jim Pierce, my emails have been professional and non harrasing.

...Jim is apassionate guy, and finally after repeated attempts he told the 2 of them to take a flying FQ...who could blame him?

Really, why couldn't he do something on the first attempt. LOL


I personally can only take so much unitl regardless of who is right or wrong, after all the mud slinging, you would NEVER get a resolution out of me...the bottom line is 99% of the people that deal with Jim know he is a stand up guy

99%....really? Not according to some PM's I've had

and will go the extra mile to make things the way you want it...and for that 1%?? Who wants your business anyway because this thread is a perfect example of how you behave, why risk it...I wonder MR. Slanderxxxx does Weston will still do business with you after the way you treated him in the threads?

I don't know, since Weston is not really making cues anymore, from what I hear. Weston, by the way, totally admitted he messed up the shafts in question, and made it right. I would buy from him again, and speak very highly of his business ethic, as well as the quality of his cues.

At this rate you may need to learn to make your own repairs cause the actual CUEMAKERS will not take your calls...I guess its a good thing you are listed on here under a fake name...if people take the time to look at your history of posts they will see that you have PAGES and PAGES of grief with multiple cuemakers and AZ's...maybe sir You are the problem...

Actually, my name is quite clear in this thread. I've also dealt with many cuemakers in the past, and will continue to deal with them. All I have to do is ship the cue that Jim Pierce screwed up so that they can see it for themselves and the picture will be clear. Out of over 200 cues that I have owned, I've only ever had an issue with Skip Weston (resolved) and Jim Pierce (unresolved), I guess 2 means "multiple" where you come from?......Have a nice day. :smile:

 

[trob]

Umm I don't know his email address or am I a friend of his on fb. All I did was mention a friend who also had had an issue that mr pierce eventually made right. I also said he makes a hell of a cue. Played and looked great and that I'm sure that 99 percent of his customers leave happy and satisfied. My only problem is on this forum the minute someone happens to have a problem with a cue maker we attack them like a cue maker can't possibly have a bad day... it's rediculous. It's like saying because I have never had a bad meal at a restaurant if you say you did then your an f'ing liar because my experience was great!

To anyone out there considering buying a pierce ...BUY ONE! They hit great and I'm sure you won't be disappointed! I'm sure that whatever happened with this particular deal is not the way pierce normally does business or he wouldn't be as successfully as he is!

Jim is banned until June 14th...basically he is expected to swallow all the BS that Slandermander and Trob are slinging...which include FB attcks and emails...Jim is apassionate guy, and finally after repeated attempts he told the 2 of them to take a flying FQ...who could blame him? I personally can only take so much unitl regardless of who is right or wrong, after all the mud slinging, you would NEVER get a resolution out of me...the bottom line is 99% of the people that deal with Jim know he is a stand up guy and will go the extra mile to make things the way you want it...and for that 1%?? Who wants your business anyway because this thread is a perfect example of how you behave, why risk it...I wonder MR. Slanderxxxx does Weston will still do business with you after the way you treated him in the threads? At this rate you may need to learn to make your own repairs cause the actual CUEMAKERS will not take your calls...I guess its a good thing you are listed on here under a fake name...if people take the time to look at your history of posts they will see that you have PAGES and PAGES of grief with multiple cuemakers and AZ's...maybe sir You are the problem...

 

[mnb]

Mike Wheeler swears up and down that he would not put out a product like that (my other Wheeler is perfect).

Your other Wheeler is perfect?

When you tried to sell both of your Wheelers last year you noted that they both had shrinkage in the finish.

Please pay attention to the parts in bold

I have up for sale two Mike Wheeler cues made in 1999. I had planned to keep these, but have other interests now. For those of you who are not familiar with Mike Wheeler, he apprenticed and worked with both Richard Black and Bill Schick. It is my understanding that he worked with Bill Schick for many years producing Schick cues, while occasionally building a cue with his name. Obviously, the influence is apparent when you look at these two that I have for sale. I am asking $1,300 for either cue OBO.. Both are 3/8-10 joint. Both cues are straight, althought the photo's make them look warped.

Cue #1) 19.25 ounce. Ebony points w/ veneers into maple forearm. Inlays consist of mother of pearl notched diamonds and dots. The point work and inlays work is 2nd to none. Both shafts are approx. 12.7 mm. There is a slight difference in height from wood to phenalic where the finish has shrunk on the butt sleeve. There are also a few player dings, but nothing through the finish. The cue is in good shape, but a refinish would make it perfect. Signed "Wheeler 99"

Cue #2) Chicago style, with ebony points into maple. Cue weighs 20 ounces. Two shafts, one with billiard taper, the other pro taper, approx. 13mm. The finish is in very good shape with some shrinkage in the finish on the butt sleeve (similar to previous cue). The point work and inlay work is superb. In fact, the french cut diamonds are razer sharp. I have no idea how he could cut ivory that perfect without breaking. This cue is really sharp in person. Signed "Wheeler 99"

Are you sure you covered all the issues with these cues, or is there still more to the story? You were awful quick to condemn Jim for the forearm issue without being sure of the cue's condition prior to sending it out for repair.

Except, I am a man of principals.

Is that why in your original post you never removed the statament "Jim Pierce cut approx. 2.5 centimeters" (which is almost 1 inch). That looks to me like you are trying to be more hurtful than principaled.

 

[Salamander]

The other Wheeler does have some minor shrinkage in the finish, not as much as the other cue had. I consider the cue mint, but as always, I am very particular, especially when selling cues. Check my itrader is if need to know. By the way, I offer a return policy on any cue I sell. Do you want to buy that cue?....

There are no other issues :smile:

As to the 2.5 centimeters....nice try. That was a goof on my part which was quickly corrected (and explained). By the way, you will note that I did not try and hid my "goof". That, my friend, is a perfect example of "principals".

Speaking of principals....You did not answer my original question.....When is Jim Pierce sending the check for $500 that he promised me? Then we will see what kind of principals Jim Pierce has.

Your other Wheeler is perfect?

When you tried to sell both of your Wheelers last year you noted that they both had shrinkage in the finish.

Please pay attention to the parts in bold

Are you sure you covered all the issues with these cues, or is there still more to the story? You were awful quick to condemn Jim for the forearm issue without being sure of the cue's condition prior to sending it out for repair.


Is that why in your original post you never removed the statament "Jim Pierce cut approx. 2.5 centimeters" (which is almost 1 inch). That looks to me like you are trying to be more hurtful than principaled.

 

[JonTravisTaylor]

The other Wheeler does have some minor shrinkage in the finish, not as much as the other cue had. I consider the cue mint, but as always, I am very particular, especially when selling cues. Check my itrader is if need to know. By the way, I offer a return policy on any cue I sell. Do you want to buy that cue?....

There are no other issues :smile:

As to the 2.5 centimeters....nice try. That was a goof on my part which was quickly corrected (and explained). By the way, you will note that I did not try and hid my "goof". That, my friend, is a perfect example of "principals".

Speaking of principals....You did not answer my original question.....When is Jim Pierce sending the check for $500 that he promised me? Then we will see what kind of principals Jim Pierce has.

As a person of principle I would not give you anything...$1500, $500, nor the time of day...all the trash talking you have done on this site is enough that you have got your moneys worth...unfortunately this site allows you to bash someone, repeatedly without that person having any recourse, so you can pretty much say anything you want, how do we know he promised you anything?...since you have posted over 50 negative remarks about him, I wouldn't give you anything...regardless of where the blame lay...I feel the moderators should allow him to defend himself or pull the enitre thread...yes we get it, you feel wronged...blah blah blah...if you look at your post history, for the last month you have posted dozens and dozens times...you keep coming up with excuses to get your thread "bumped"...are you actually a pool player??? are you a gambler??? chalk this one up as a loss and get over yourself...whatever, I for one am done with this whole thing, I have great respect for Jim as a person and as a cuemaker...you on the other hand...well, maybe you should pick up golf or bowling...

 

[josh4241]

I have been on AZ for a couple years now and have never responded to any of these type of threads, but this is getting old. I will admit I own and everyday play with a Pierce cue that I love, and others I know like the feel and look. That being said, everyone is different. Just like everyone has a different definition of a "straight cue". Salamander I am sorry you have the perception that you were wronged, and I am a believer that as a customer your perception of how you were treated is important.

That being said you would not recommend his services and feel you were wronged, WE GET IT ALREADY! At this point, either take him to court or eat your loss, but please stop bumping this thread. By responding to every post you are keeping it up front. If you didn't respond for a day it would fall to the bottom and only people who searched for it would find it. If your goal was to provide a public service, all that is needed is one post. I for one search a cuemaker's name before buying a cue so I can get opinions. I would find this thread and be able to make my own judgement before buying his cue. The rest just makes you look crazy.

I hope you get whatever resolution you are looking for.

 

[thommy]

I have been on AZ for a couple years now and have never responded to any of these type of threads, but this is getting old. I will admit I own and everyday play with a Pierce cue that I love, and others I know like the feel and look. That being said, everyone is different. Just like everyone has a different definition of a "straight cue". Salamander I am sorry you have the perception that you were wronged, and I am a believer that as a customer your perception of how you were treated is important.

That being said you would not recommend his services and feel you were wronged, WE GET IT ALREADY! At this point, either take him to court or eat your loss, but please stop bumping this thread. By responding to every post you are keeping it up front. If you didn't respond for a day it would fall to the bottom and only people who searched for it would find it. If your goal was to provide a public service, all that is needed is one post. I for one search a cuemaker's name before buying a cue so I can get opinions. I would find this thread and be able to make my own judgement before buying his
cue. The rest just makes you look crazy.

I hope you get whatever resolution you are looking for.

Well said and Nuff said:thumbup:

 

[Salamander]

are you actually a pool player??? are you a gambler??? chalk this one up as a loss and get over yourself...whatever, I for one am done with this whole thing, I have great respect for Jim as a person and as a cuemaker...you on the other hand...well, maybe you should pick up golf or bowling...

Actually, I play golf, and am not too good at bowling. I for one am glad that you are done with this whole thing, since you had nothing to add from day one. LOL

 

[Salamander]

I have been on AZ for a couple years now and have never responded to any of these type of threads, but this is getting old. I will admit I own and everyday play with a Pierce cue that I love, and others I know like the feel and look. That being said, everyone is different. Just like everyone has a different definition of a "straight cue". Salamander I am sorry you have the perception that you were wronged, and I am a believer that as a customer your perception of how you were treated is important.

That being said you would not recommend his services and feel you were wronged, WE GET IT ALREADY! At this point, either take him to court or eat your loss, but please stop bumping this thread. By responding to every post you are keeping it up front. If you didn't respond for a day it would fall to the bottom and only people who searched for it would find it. If your goal was to provide a public service, all that is needed is one post. I for one search a cuemaker's name before buying a cue so I can get opinions. I would find this thread and be able to make my own judgement before buying his cue. The rest just makes you look crazy.

I hope you get whatever resolution you are looking for.

Wish granted. I am done, am writing a final parting message to Jim Pierce....

 

[Salamander]

I've got more important things going on in my life to waste anymore time on Jim Pierce, so with that said, here is my parting thoughts on this whole matter:

This message is for Jim and those concerned:

Mr Pierce, there were several issues with this cue that were obviously unacceptable. Mistakes that clearly show that you are not yet a master craftsman when it comes to cues. Far from it. I think it is telling when even your admirers come on this thread and make statements something to the effect, "Jim fixed so and so, and went out of his way to make things right". This leads me to think, "what went wrong in the first place, that Jim had to even make something right". That said, a good cuemaker will not let a cue leave his shop unless it is "right" to begin with. Since starting this thread I've had 7 people tell me stories of issues they have had with your cues and service.

I have the following advice, take it for what it is worth.....

-My mother often says, "when you mess up, fess up". It's all right to make mistakes, we all do it, but a good business man will do whatever is reasonable to try and make things right for the customer.

-If you say you can do something in 3 weeks, do it in 2 weeks. In other words, don't leave your customer in limbo, with no communication for months on end. If you have tons of business, say so, and give your customers a realistic timeframe to get the job done.

-You might consider not working on other cuemakers cues. Perhaps the different tapers, construction methods, ect....confused you and were out of your comfort zone to work on. And more importantly, don't work on a cue if you are, in your words, "so f'ing sick".

-When you say you are going to to something, do it. You promised me a check, which you obviously never sent. You also claimed you had insurance with would cover any accidents. As a businessman, your word means everything. Don't play games with your customers, because in the end it will always backfire.

-Communicate, communicate, communicate. Do your customers the service of keeping them in the loop. A simple one sentence email goes along way in letting customers know they are being taken care of. No communication at all is unacceptable in the business world.

-Keep it civil. Posts that cause you to be banned, do you absolutely no good in aquiring customers. Emails to customers calling them "f'ing liars, and nitty c***ts" tend to alienate everyone, including the customer.

-lastly, the Wheeler in question will go in the for sale section of AZbilliards in about one month. I'm giving it a month on the off chance that the check you supposedly sent me really is lost. The shaft that I promised to send back to you is in the shipping box ready to go. Ultimately, I will take a huge loss on the cue when it does sell. It will be abundantly clear at that time the damage that you did to the cue. It will of course, be offered with a money back guarantee.

Good luck in your future cuemaking. I truly hope you get your act together and produce a great cue.

Doug

 

[dkleather]

I have been on AZB as a "lurker" for a long time and have read this whole thread. I have always been in customer service of one form or another and I have learnt two things.

1) The public are absolutely horrible to deal with.

2) The public are the best people in the world and pay my wages.

In life it is very rare that we are given more than one talent. That is why there are so few great, longlived champions. Some of us have the talent and the temperament but not the work ethic, some have the temperament and the work ethic but not the talent etc etc etc.

It is very rare that a master craftsman is also a businessman with excellent people skills. It is well to remember this.

There comes a point where an unsatisfied customer (if sufficiently forthright and insistent and relentless) preys upon the mind. Even to the point of affecting the health.

That said, it is that customer who pays ones wages.

There are, as has been frequently mentioned here, two sides to every story, however what does come through is that Salamander is regarded by those who know him as honest (whether they like him or not) and that has to count for something.

Jim is coming across as a "great guy" etc etc but as mentioned above, he "puts things right".

I don't know what has happened here but unfortunately, human nature is such that when a person buys a cue that is PERFECT AND THAT THEY ARE DELIGHTED WITH, it NEVER, EVER, EVER gets multiple pages on a website, nor does it attract hundreds of posts and comments.

Once in a while, a bad job does.

Personally, I'd post the check and ask for the thread to be removed.

 

[thommy]

How 'bout those Yankees and Sox starting 0 and 3:thumbup:

 

[JMW]

How 'bout those Yankees and Sox starting 0 and 3:thumbup:

Try being a Texas Rangers fan!!

 

[thommy]

Being a Mariners fan, you just named my third least liked team

 

[wvroadplayer]

refinish woes

okay so the other night i wound up playing banks. guess what happened? someone or something and i have no idea how this happened but i ended up with a huge ass sharp scratch on the forearm of my beautiful pau ferro pierce cue. ughh bullshit this happens to me im sure to some of u its funny to me its not. i have banged cues before but usually they are able to buff out for most part which im hoping this scratch can. but now who do i send it to for the refinish job now that im being told the cuemaker who made my cue may or may not be able to fix it or worse the fear has been placed to think somethin will happen to my cue? please my fellow azers air it out chime in let it rain with your thoughts.:thumbup:

 

[Rodney]

okay so the other night i wound up playing banks. guess what happened? someone or something and i have no idea how this happened but i ended up with a huge ass sharp scratch on the forearm of my beautiful pau ferro pierce cue. ughh bullshit this happens to me im sure to some of u its funny to me its not. i have banged cues before but usually they are able to buff out for most part which im hoping this scratch can. but now who do i send it to for the refinish job now that im being told the cuemaker who made my cue may or may not be able to fix it or worse the fear has been placed to think somethin will happen to my cue? please my fellow azers air it out chime in let it rain with your thoughts.:thumbup:

This is a no brainer. I have no idea if Mr. Pierce is trustworthy or not, and don't care. But since your cue is not collectable, and the value won't be hurt by having someone else finish it, I'd sent it to Ryan at Muellers.

Rodney---sure this was the answer you were looking for.

 

[wvroadplayer]

sorry rodney

salamander has a right to post what he found wrong.
some of us as pierce cue owners were right to defend.
again salamander was right to inform us.
i whole heartedly with foot n mouth bravado took a shot at salamander.
he and everybody else knows i was wrong for that misrepresentation.
i have been around pool for 30 plus years i have a good idea who i let work on my stuff. thanks for the no brainer.
my point here is does anyone see the irony here that now my little so called non collectable cue that plays lights out has a scratch and now im in a situation just like salamander. ( not actually but to an extent u see my comparison player cue owner with problem thinking that nothing can go wromg till it does right?) so now here is what im saying,
i will have my cue refinished and tuned up and i will post pics and feedback of the results good or bad is that not what this forum is all about? i think next time lets all stick together instead of making judgement calls about each others character. hope quality control exceeds expectations

 

[ShootingArts]

Look at things on the bright side

salamander has a right to post what he found wrong.
some of us as pierce cue owners were right to defend.
again salamander was right to inform us.
i whole heartedly with foot n mouth bravado took a shot at salamander.
he and everybody else knows i was wrong for that misrepresentation.
i have been around pool for 30 plus years i have a good idea who i let work on my stuff. thanks for the no brainer.
my point here is does anyone see the irony here that now my little so called non collectable cue that plays lights out has a scratch and now im in a situation just like salamander. ( not actually but to an extent u see my comparison player cue owner with problem thinking that nothing can go wromg till it does right?) so now here is what im saying,
i will have my cue refinished and tuned up and i will post pics and feedback of the results good or bad is that not what this forum is all about? i think next time lets all stick together instead of making judgement calls about each others character. hope quality control exceeds expectations

Look at things on the bright side. I'd say the odds are long that you get screwed but if you do you can furnish your fellow forum members with another 200 posts worth of entertainment. Losing your stick would be a small price to pay for all the benefit we would receive!

Hu

 

[JMW]

salamander has a right to post what he found wrong.
some of us as pierce cue owners were right to defend.
again salamander was right to inform us.
i whole heartedly with foot n mouth bravado took a shot at salamander.
he and everybody else knows i was wrong for that misrepresentation.
i have been around pool for 30 plus years i have a good idea who i let work on my stuff. thanks for the no brainer.
my point here is does anyone see the irony here that now my little so called non collectable cue that plays lights out has a scratch and now im in a situation just like salamander. ( not actually but to an extent u see my comparison player cue owner with problem thinking that nothing can go wromg till it does right?) so now here is what im saying,
i will have my cue refinished and tuned up and i will post pics and feedback of the results good or bad is that not what this forum is all about? i think next time lets all stick together instead of making judgement calls about each others character. hope quality control exceeds expectations

So are you sending it to Jim for the refinish?

 

[dsoriano]

Wow, this becoming another "Update on the Des Moines pool scene" thread.