So you would go to jail for stealing a case?
You cannot steal because you claim a debt. There are civil remedies available that don't require risking arrest.
However i am 100% certain that if you came to my both and showed me a legitimate debt in the form of a deposit against a case that hadn't been delivered then i would absolutely refund you or work something out in your favor. Why? Because that's how i am and i hate to find out that an order s lipped through the cracks. That there are cracks is 100% my fault and neglecting to fix them is inexcusable.
He's handicap. Don't take him too personally.
You would spot him dragging his knuckles up to your booth.