Thanks to all those who answered to this thread. However this has turned out to be a USPS thread after all these replies where no cuemaker has answered directly to my other questions. :frown:
Just to let the US cuemakers in AZB forums on some information regarding shipping to Singapore.
USPS is linked to the Singapore postal service and when an item with a US tracking number lands in Singapore, it can be tracked from the Singapore postal service website(
www.speedpost.com.sg).
My question was just to get an understanding if you can get a tracking number when you ship something out of the country.
I think we can close the discussion for Question 6 on my starting post.
I am just interested to get some understanding from cuemakers regarding my other 5 questions.
So far, only a cuemaker has replied to the other questions in the starting post in the thread but that was via PM.
Would appreciate some answers.
Please PM or email me if you think it is not appropriate to reply direct in this thread.
Thanks.
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Question 1:
For a wrapless plain jane order, if a customer has decided on the 2 woods for his cue, do you send pictures of the 2 exact pieces of wood before starting work?
Question 2:
The customer says that there is no need for show him progress pictures of his order during the build process for his cue.
When you have completed the cue and it is ready to be shipped to the customer, would you send pictures of the completed cue before sending the cue out to the customer?
Question 3:
If things happen during the build process(for example, wood cracking or warpages) or problems(personal, shop-related), would you tell the customer the real reason or would you just inform the customer that his order will be delayed?
Question 4:
If a customer has fully paid for the cue and you know that the order would be delayed for a long period(maybe more than 3 months), would you inform the customer about the delay?
Question 5:
If the customer has fully paid for his cue and you did not do the following:
a) Send customer photos of the completed cue
b) Inform the customer that his cue has been shipped
c) Send customer tracking number of the shipped package
Would the customer be in a position to ask for a full refund if the cue does not reach the customer after 10 months after the shipped date of the cue?
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