Just wanted to take the time to say thank you to Tom Hay. Not only are his tips arguably the best tip on the market but he is also the greatest to work with. A few weeks ago I ordered a medium ultra skin tip and after a week and still no tip I emailed Tom to see what was up and make sure everything was alright. I assume the post office lost the tip cuz one time before they lost a kamui black tip u sent to a cue maker to be put on a custom cue. Anyways the same day I get an email back from Tom saying he will send another which I received without a problem. That's the kind of customer service you just don't get these days. Arguably the best tip and the best customer service.