I know what the wait feels like, it can be torture. It's even worse if the guy just won't respond, you begin to wonder if he lost your cue or something. I'm sure that after acknowledging this public outcry you've made, he will get this squared away very soon. I think that when he does send you your cue back, you deserve some of the money back or some reparation for this, and it could also help restore his reputation.