These stories are the reason I have never ordered a complete custom or had a builder assemble a complete from my supplied blank. I have owned probably 30 customs on secondary market to spec I favor that had no wait, hassles, excuses and saved a chunk of money, aggravation in doing so.
I understand not all builders are DB's and stick to their promises, but seems many have unscrupulous business practices. I also believe there are probably way more DB's out there that are not reported due to all the fan boi's /friends who will jump on and try to debunk the slime and make the victim the oppressor.
*I have never dealt with Tony or OP and every story has 2 sides so I am not taking sides on this post. Maybe Tony will jump on ?
Good luck and hope you get your blank back,
This is sound advise for anybody just wanting a standard custom cue. You will get way more value for your money.
Actually getting one built to your exact specs, is not as easy as it sounds.
Your second paragraph, says it all.
I have been unfortunate enough to have been on the wrong end of 3 cue builds down the years.the first one was a very bad experience. Its seems there are more bad than good.
On the plus side, I have had the chance to talk to, some of the best around. But I could never wait that long, or afford them.
I hope the Op gets his blank back