Josh is a much better cue maker than businessman.In that case, I assume the last reply from Josh would have been, either something like "There is a 3 year waitlist, would you like me to put you on it?", or, "I have put you on my wait list, and will contact you when your turn comes up". And, it is good to always be the Last person to reply back, if you are a business, right?
Dont hold it against him.