Unique's Videos

D

david cooksey

Registered
They are low quality.....FUZZYand Diagonal lines & you hear Pop's, Crackle's and a light Hiss in the back ground of the audio track.

On a scale of 1 to 10, i would rate that video i bought a 1
 
You must have received a bad DVD. Let me know which DVD you are referring to and I will send you out a new one.

Jim
 
david cooksey said:
They are low quality.....FUZZYand Diagonal lines & you hear Pop's, Crackle's and a light Hiss in the back ground of the audio track.

On a scale of 1 to 10, i would rate that video i bought a 1
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Why would you bash a good business on the forum before you called them up and tried to resolve your issue...............???

unethical to say the least.............

I gave you a red..............

Kim
 
whammo57 said:
Why would you bash a good business on the forum before you called them up and tried to resolve your issue...............???

unethical to say the least.............

I gave you a red..............

Kim
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He did send me an email, but when I respond to it is a failure :( Thanks Kim for the support!!!
 
Jim is just a phone call away, i have their DVD and VHS and about all their equipment, and have no problems, but if you have a problem just give Jim a call and he will be glad to help you. And i'll help you too here's their number 1-812-376-8887
 
I've had friendly service on the phone as well, with many good repair tips.

I have the Wrap Jig and the video is of decent quality.

Can't see that the rest of the instructional videos would be any different.
 
Twenty Eight hours and 32 minutes from the time you posted you premature uncalled for complaint to a reply that a new DVD was being sent to you...Stellar and I DO MEAN stellar service on billiardbum's resolve...too bad you didn't have the same professionalism that he displayed on your complaint.
Kudo's to you billiardbum. :thumbup::thumbup:

Headmuses
 
Video Quality

The videos we produce are not 1080 HD videos. We are not in production to video movies on the big screen. We do produce informative videos about Cue Repair, Machinery, and Training Videos. I am sorry you are not happy with our quality of our videos. Send them back and I will give you a complete refund on your money.
 
The videos are just to give you a ball park and an introduction to Unique's products.
Don't expect to have Tom Cruise or Julia Roberts to tell you how to turn on or off your Cue Companion or Taper Shaper.
 
Guerra Cues said:
The videos are just to give you a ball park and an introduction to Unique's products.
Don't expect to have Tom Cruise or Julia Roberts to tell you how to turn on or off your Cue Companion or Taper Shaper.
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Hmmmmmm... I am working on it as I post this :)
 
Hahaha. Blue ray specs. Yer kidding right.

The wrap jig vid has lots of close ups, very clear and concise. The person who is doing the commentary and wrap knows what he is doing.

If you can't watch the vid a couple of times and do a wrap properly with the jig, you be in the wrong business.
 
david cooksey said:
They are low quality.....FUZZYand Diagonal lines & you hear Pop's, Crackle's and a light Hiss in the back ground of the audio track.

On a scale of 1 to 10, i would rate that video i bought a 1
Click to expand...
As of today I have not gotten the videos back for a full refund?
 
billiardbum;4322767]The videos we produce are not 1080 HD videos. We are not in production to video movies on the big screen. We do produce informative videos about Cue Repair, Machinery, and Training Videos. I am sorry you are not happy with our quality of our videos.
Click to expand...

Well said. I once had a guy want a refund on one of my DVDs. He said it was not entertaining and that he went to sleep during it. And since he slept through it he did not learn how to build a cue. I have always wondered why that excuse did not get me any A's in school. :smile:
 
Refund Made

I finally received the video back today. Full refund has been made to your account.
 
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