the cue was packed in a round tube.
I cringe every time I read a statement like this. And every time I do it's always the same reply from me.....
NEVER EVER EVER EVER ship anything in a round tube. Simple scenario....say you're shipping a full length one piece cue in a round tube. Slide a triangle box over both ends and tape it, tape it good! (Devo did the song, I just changed the lyrics) LOL
As far as USPS...I'm sad to say I used stand firm with them. Shipped around the entire world using Priority International with zero problems for well over 25 years. Now I'm scared to. USPS priority used to be $3.85 for a small flat rate box when they first came out with this "priority" option. Granted, things have increased in the pricing but the service has been going straight down the hill since.
I too have had similar experiences as many in this thread have complained about. Taking 10-14 days to travel a route that used to be 2-3 days max. I've had packages that were shipped to me from distributors that were scanned in 50 miles from my house then zoom...off to Dallas, then to LA, then back to the SAME location 50 miles away and still take 3-4 days to get to my house. (weather has
zero to do with this) When they are scanned in 50 miles away they have always been at my place the next day. Now it's a crap shoot.
Express Mail....guaranteed delivery in X amount of time or your money back. The last 2 times I've used them just to be sure it makes it on time I've received my shipping charges back. The only saving grace there is it's fairly easy to do so and they haven't held up the return process on that "yet."
It would not surprise me one bit if jobs in this dept aren't getting ready to be slashed and we all have to go to the local PO to pick up our mail and packages like back in the 1800's.
USPS has been moved to the bottom of my list and UPS has taken the top. Almost every time I've price compared UPS has also been less expensive. I don't care if it may take a day or two longer than the "suggested" time USPS is posting. At least it will get there!