Warning: BilliardPlace.com
- Thread starter Steve
- Start date
so, why does your choice of bulb make the light fixture defective?
please explain, since you apparently won't provide a visual.
please explain, since you apparently won't provide a visual.
The odds of FOUR bulbs going bad in the same socket and not the other two!!! I am no rocket scientist but i am gonna guess fixture.
On another note, i am fairly new here and not familiar with the protocol.
Who do we believe and when? Is it the o.p or the last one that posts?
Do we not believe steve because he is a member here and we know
quite a few az members are liars and thieves. Do we believe the billiard guy because he has a website, or not believe him because he is canadian? I am just trying to keep up!
I lost track,are we red or green repping Steve???
On another note, i am fairly new here and not familiar with the protocol.
Who do we believe and when? Is it the o.p or the last one that posts?
Do we not believe steve because he is a member here and we know
quite a few az members are liars and thieves. Do we believe the billiard guy because he has a website, or not believe him because he is canadian?
I am just trying to keep up! I lost track,are we red or green repping Steve???
It's not who "we" believe - form your own opinion based on the facts presented.scruffy1 said:
Same -same for any thread around here.
IMO the simple fact that the light wasn't returned makes OPs initial post inappropriate.
Had he returned it and Then had problems with credit/replacement/etc then posting the issue here could be acceptable.
I think that is understood by all. He already has another light.Dartman said:
I believe a refund was offered once the light is returned.
What I am getting at is why did the CFB bulbs fail in this light.
Steve and some others might not know that most CFB are not compatible with dimmers and 3-ways.
You have to get the special ones.
Bigtruck said:
6-8 hours. Bulb glass would move inside male socket head when failed (very hot). After cooling bulb glass would not move.
Ray,
I spoke to the light manufacturer again today. I contacted them shortly after not receiving any calls back from BilliardPlace.
I have been extremely respectful of the light manufacturer in this whole affair because the person I've been dealing with there has returned all my calls and been extremely helpful. However, I didn't pay the light manufacturer and they indicated they would not be able to pay me directly - understandable.
Back in mid-November when BilliardPlace would not call me back I was able to broker a refund to BilliardPlace for the entire dealer cost for the light (according the light manufacturer).
So (according the the light manufacturer) BilliardPlace has been paid their cost for the light by the manufacturer. Still, not even a call back to me from BilliardPlace.
I confirmed again today the BilliardPlace has been credited in full for their purchase cost of the light in question.
The light manufacturer has never indicated to me that they wanted the light returned to them. I cannot say that they have not asked BilliardPlace to ask me for the light back. But the simple fact that the light manufacturer has already credited BilliardPlace tells me they are willing to risk not getting the light back.
I'll ship it to BilliardPlace it if they confirm that I'll get some type of refund. We would have to work out the shipping costs though based on the refund.
I've tried to keep this unfortunate situation confined to an issue of customer service. The fact is, they have money I negotiated on my, and BilliardPlace's behalf and they still cannot find the time to call me back and resolve this issue. This is a serious credibility issue with me and the reason for this thread.
I asked the light manufacturer today for a copy of their credit memo to BilliardPlace. My contact there has to take my request to the owner of the company. I am willing to let them black out their name and the dollar amount.
However, I think the date and the name and address of BilliardPlace on a credit memo with my name on it would settle this issue in everyone's mind. Maybe an email from the light manufacturer in lieu of the credit memo would suffice. I'm trying to leave them anomyous.
Didn't want to escalate the credibility issue with BilliardPlace to this level but my credibility has been wrongly destroyed.
What I am working on now is the simple fact of verifying the credit has been paid to BilliardPlace. If not - I'll take the issue up with the light manufacturer. I seriously doubt the light manufacturer would repeatedly tell me something untrue. BilliardPlace still has said nothing to me.
I've taken a lot of abuse here trying to be respectful to BilliardPlace and the light manufacturer. I've acted with restraint. I hope you can see that and reconsider the charges that I've been verbally abusive to anyone.
Steve
Mr. Wilson said:
Mr. Wilson,
I cannot explain why only one socket in a 4 socket light fixture would have 4 identical light bulbs fail and the other sockets with the exact same bulbs would have no failures.
Makes me suspect the fixture.
Please see post 171.
Respectfully, (I mean that)
Steve
I've never posted in this particular forum before but I feel I just gotta get this off my chest after reading this entire thread for the 2nd time. First Steve makes a thread bashing Billiardplace and gave his reasons why he felt he had to do so and people are quick to jump on the bandwagon to badmouth Billiardplace except for one or two. Then Billiardplace replies to the accusations from Steve and gives their side of what supposedly occured in the transaction (or lack thereof) with Steve. Then the same people who were quick to badmouth and write off Biiliardplace are now trying to blackball Steve including the few that waited to past judgement before they heard Billiardplace's side of the story! Personally, I don't fully believe either one (Steve or Billiardplace) is telling all and I am certainly not sticking up or condoning Steve's actions in the way he may have handled the situation in regards to the light but to all of you who were quick to give him bad rep pts., think about what you did for a minute. One minute ya'll badmouth Billiardplace and after hearing from Billiardplace ya'll are blackballing Steve. So are we all to believe that anything a business owner says is the gospel truth and that's all there is to it? I'm a business owner and even I know better than that! Even those that reserved judgement to hear from Billiardplace before giving Steve bad rep points didn't do anything to be proud of. They basically are saying that if a owner say it went down this way or that way then it's etched in stone and it had to happen exactly that way and the other person just has to be a total liar then right. B.S. If you read ALL the post at least twice as I did, you can see holes in both sides of the stories. The worst part about the whole situation is that it all could have been avoided if one of three things would have happened. 1) Steve could have sent an email 4 months ago instead of today and they may have actually answered him as email correspondence seems to be their policy and they would have worked all this out and there wouldn't have been a post from Steve. 2) Billiardplace could have answered more than one of his phone calls even if email is their policy. As I said, I'm a business owner and I DAMN sure don't put my business # out there for the public to see only to ignore a ringing phone. Ever ring is potential money in my pocket! Of course you could say that Billiardplace didn't answer the phone because Steve supposedly left some nasty and vulgar messages on the answering machine, so bad that the woman who listened to them had to take a half a day off work! Please! Give me a break. There's a hole if I ever saw one. I can understand being upset if I was on the phone and a customer was vulgar with his/her language, but a answering machine? No offense and I mean this in a constructive way, but she may want to rethink her career in customer service because there are worse things she's going to have to deal with than vulgar messaeges in a customer service employment position. She just hasn't encountered them yet. been there, done that. Worst yet. Still doing it. Myself. Can you possibly see why I don't fully believe everything everyone is saying? Am I saying he didn't leave some nast messages? No. Not at all. Do I believe he did? Don't know. Don't care. Onward now. 3) If you follow Billiarplace's policy, Steve should have sent the so called faulty fixture back to the manufacturer and not Billiardplace. In which case he would have had to pay return shipping to get it to the manufacturer anyway so I still don't understand why he's complaining about shipping charges back to Billiardplace. And what place of business would EVER issue any kind of refund for an item that hasn't been returned to them. That didn't help matters at all Steve. It doesn't matter whether or not the manufacturer supposedly has issued payment to Billiardplace or not. You aren't going to get squat without returning the fixture. Think about it for a second Steve. If it were your business, would you send a refund for an item if the customer still had it? You'd have to be an idiot to do so and I am assuming you aren't. Nuff said about that. As far as I'm concerned, I don't believe anyone will ever know the whole story behind the story in this case since there really isn't any documentation presented or sent (email). Bottom line? No one on this site will EVER know the whole story in it's entirety fact for fact.
As for me, I wouldn't hesitate to place an order with Billiardplace. They seem to have quite a nice selection. I would however call them first and see if they answer the phone before placing a order through their site. I sincerely hope everything works out between Steve and Billiardplace. And if anyone wants to give me bad rep pts. for posting a reply they don't agree with, all I can say is knock yourself out. In closing I just want to say that I respect EVERYONE I have ever met here, who has ever made any kind of meaningful post or just shared an experience he/she may have had. I have learned more than I can say and enjoy reading and sometimes even being able to help a fellow member out if I can. Best wishes to all and Happy and safe Holidays to all!
As for me, I wouldn't hesitate to place an order with Billiardplace. They seem to have quite a nice selection. I would however call them first and see if they answer the phone before placing a order through their site. I sincerely hope everything works out between Steve and Billiardplace. And if anyone wants to give me bad rep pts. for posting a reply they don't agree with, all I can say is knock yourself out. In closing I just want to say that I respect EVERYONE I have ever met here, who has ever made any kind of meaningful post or just shared an experience he/she may have had. I have learned more than I can say and enjoy reading and sometimes even being able to help a fellow member out if I can. Best wishes to all and Happy and safe Holidays to all!
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