Warning: BilliardPlace.com

Bigtruck said:
Steve is not giving ALL the details. PERIOD.

What if Steve made 6 calls WED before Thanksgiving? Then what is your response? (WE DON'T KNOW WHEN HE MADE THEM)

ANYONE that wants to start a thread bashing someone or some company, should give ALL the details.

I know......some people don't care what the circumstances are, no call back is no call back.Period.

This is why SO many people are led blindly. Too few questions!

I am not a knee jerk person who can be led with partial info about a situation. I didn't think you were either.

Fast N Loose summed it up in a nutshell.

Still without knowing ALL the info about the transaction, I will still consider Billiardplace.com as a honest company. Even the Copyright situation with the web-site provider. We know nothing about what happened.

I mean no dis-respect towards Steve. Steve may even be spot on with his complaint. But when you decide to post it in the largest pool forum on the planet, you better post up the details.

I HATE COMPANIES THAT HAVE POOR BUSINESS PRACTICES, But I'm also thorough before I add one to the DO NOT BUY list.

Thanks for reading!!

Ray
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Ray,

If I had to, I could request detailed cell phone bills (with the numbers called) showing the calls I made to BilliardPlace and the light manufacturer.

I'm not going to do that for you.

This situation went on for 3-4 weeks with no response to my phone calls - ever. No response cannot be defended.

I also waited two weeks after all the phone calls hoping (and allowing time) for BilliardPlace to respond.

I never sent an email message because in situations (like this one) email messages can dilute and cloud the issue. I'm trying real hard to avoid that in this situation.

Now that you've challenged me to provide detailed records (like I was defending myself), I'm going to challenge you in a very simple (and easy) way.

Where's the response to the email you sent BilliardPlace?

My opinion is my opinion and I have a right to post it. I have facts. Let's see the facts from BilliardPlace.

Now, to change gears and be more positive (cause I'm done with this subject after today).

Billiard Warehouse is a top notch company to do business with. I spent over double the cost of the BilliardPlace light on a replacement light from Billiard Warehouse. It's a beauty!

Greg did what he said and I STRONGLY RECOMMEND Billiard Warehouse as a supplier!

Steve
 
Thanks to all the supporters and your positive reps!!!!!!!!!!!!!

Just trying to help you avoid an unpleasant transaction with a bad vendor.

Now let's get positive!:thumbup:

Steve



Steve said:
I strongly discourage any AZ'ers from sending payment of any kind to this business. I have been trying to work out a product failure issue with BilliardPlace for weeks now, and have decided that they do not have credibility. They have not returned at least six professional voicemail messages from me.

I purchased a table light from BilliardPlace, had a serious problem (melting bulb) and contacted the light manufacturer after no response from BilliardPlace.

The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me. Marina at BilliardPlace will not even return my phone calls on this matter.

Perhaps BilliardPlace does not have the money to refund to me because their business is unstable.

Beware this company and protect your hard earned money.

Steve
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Been watching this thread with interest. I have occasionally posted links to Billiard Place listings because they have comprehensive stock with lots of stuff not found on many on-line retailers.

Billiard Place has revamped their web site - not an improvement. The previous version had a real address in Richmond Hill (north of Toronto). The current one has nothing.

Using a reverse search on the telephone numbers gets nothing.

Googling the corporate name buried on the web site gets nothing but the Billiard Place web site.

Yellow pages turns up nothing.

On the other hand:

Steve the Grinch say that the manufacturer was issuing a credit to Billiard Place for the defective light with the melting bulb (being technically unsophisticated I am mystified how a bulb melts, or how it was determined that the problem was the light, not the bulb).

However, it is clear that Billiard Place would not issue a refund until it had received the credit from the manufacturer. Apparently the manufacturer did not send a copy of the credit to Steve so that he would have a document to reference when he contacted Billiard Place.

The final comment is that I would have sent an email or fax, not numerous telephone calls, so that I would have an exact copy of the information I had provided to support my complaint, including invoice number and manufacturer's credit (or copies of the documents), about the defective product that would be easily printed and processed by the retailer.

Until Billiard Place has either the defective product or the manufacturer's credit that they could associate with Steve's order, I can understand why no refund would be forthcoming.

Presumably, payment was made by credit card and a refund might be obtained through it.
 
Exactly

Steve said:
Ray,

If I had to, I could request detailed cell phone bills (with the numbers called) showing the calls I made to BilliardPlace and the light manufacturer.

I'm not going to do that for you.

This situation went on for 3-4 weeks with no response to my phone calls - ever. No response cannot be defended.

I also waited two weeks after all the phone calls hoping (and allowing time) for BilliardPlace to respond.

I never sent an email message because in situations (like this one) email messages can dilute and cloud the issue. I'm trying real hard to avoid that in this situation.

Now that you've challenged me to provide detailed records (like I was defending myself), I'm going to challenge you in a very simple (and easy) way.

Where's the response to the email you sent BilliardPlace?

My opinion is my opinion and I have a right to post it. I have facts. Let's see the facts from BilliardPlace.

Now, to change gears and be more positive (cause I'm done with this subject after today).

Billiard Warehouse is a top notch company to do business with. I spent over double the cost of the BilliardPlace light on a replacement light from Billiard Warehouse. It's a beauty!

Greg did what he said and I STRONGLY RECOMMEND Billiard Warehouse as a supplier!

Steve
Click to expand...

Finally some details.

But as I was already thinking, their website clearly states that an e-mail, not a phone call, is the best way to reach them. Wanting to do it your way doesn't make them bad. 3-4 weeks and no returned call is NOT good, not matter what, if they even got any of the messages.

Since I just sent them the email last night, why would you expect a response on Sunday?

I'll certainly give my report when they respond, if they do.

If you initially told the whole story, I would've agreed right away. I don't know why you were so allusive and defensive about the rest of the info.

Most people know that WE have a lot of control over how we are treated by others. Why not simply follow the instruction they post on their site? Send in an email. 6 phone calls over 3-4 weeks and not 1 email?

Sending 1 email was was easier than posting here, wasn't it?

Ray
 
Steve said:
...Just trying to help you avoid an unpleasant transaction with a bad vendor. ... Steve
Click to expand...
Although we had our own legal issue with them I think it's inappropriate to label billiardplace as a "bad vendor"
based only on your light issue. This was an unpleasant transaction for you that could have been handled better by billiardplace. The facts you presented suggest their customer service is lacking, nothing more.

Every business has their own policy concerning defects and returns and I doubt that the mfg issued a credit to billiardplace without the light being returned - regardless of what you may have been told. The mfg is not going to refund your money so the issue remains with billiardplace. Since you haven't heard back from them it seems your only recourse is to contact your bankcard issuer (assuming this is how you paid) and file a dispute. A chargeback should get their attention.
 
Help us?

Steve,

If you were interested in "helping" anyone, you would post about the company that makes defective lights, not info about some company that won't return your calls.

Ray

ps. If you want an timely response, post here. Do not call me! LOL.
 
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Bigtruck said:
Steve,
If you were interested in "helping" anyone, you would post about the company that makes defective lights, not info about some company that won't return your calls.
Ray
ps. If you want an timely response, post here. Do not call me! LOL.
Click to expand...
They say write or call otherwise why publish a tel#.
As for the mfg - more then likely this is 1 light out of xxx that is "defective".
Our last defective return was a rip of cloth that had a knot that we missed during precut but
I wouldn't go public and label Championship as a company that makes defective cloth.

billiardplace.jpg
 
Agree

Dartman said:
They say write or call otherwise why publish a tel#.
As for the mfg - more then likely this is 1 light out of xxx that is "defective".
Our last defective return was a rip of cloth that had a knot that we missed during precut but
I wouldn't go public and label Championship as a company that makes defective cloth.

billiardplace.jpg
Click to expand...

They do state the BEST way to reach them is an email,but you're right, why even publish a phone number if it's not being managed.

I would still like to know which light it was. Kind of like a review.

It sounds like Steve didn't want the light replaced at all.

Electrical items are a different animal all together when it comes to warranty claims, with surge issues etc.

It's really odd, the lack of follow up. I can't wait to hear the reason!

Ray
 
Whether their intent is good or bad it really doesn't matter. If anything has been learned about this company their customer service sucks. They can have the best intentions in the World, but who would want to deal with a bunch of Mickey Mouse shit if you have problem. This is typical of many On-line retailers, and this is also exactly why so many fail.

In any business no matter about anything else you do, you are judged by your customer service first and foremost. For those who do not understand this, or do not care about this, don't open a business, you will save yourself allot of grief and money.
 
Yes

manwon said:
Whether their intent is good or bad it really doesn't matter. If anything has been learned about this company their customer service sucks. They can have the best intentions in the World, but who would want to deal with a bunch of Mickey Mouse shit if you have problem. This is typical of many On-line retailers, and this is also exactly why so many fail.

In any business no matter about anything else you do, you are judged by your customer service first and foremost. For those who do not understand this, or do not care about this, don't open a business, you will save yourself allot of grief and money.
Click to expand...

Craig,

Based on Steve's report, Yes.

The fact is, few start out or have ongoing companies that do everything right. The more things you do right, the better, but it's never too late to learn and improve your company.

The only tragedy is when you think you already know all the angles and are not open to anything new or different. It is entirely possible that this company is experiencing growing pains that need to be addressed.

I would care a less about this company if so many people weren't so quick to judge with only one side of an issue.

I may very well end up on the lynch wagon myself, but not before I hear both sides of the story.

I will post their side here if they do not respond their self.

Thanks,

Ray
 
Bigtruck said:
Craig,

Based on Steve's report, Yes.

The fact is, few start out or have ongoing companies that do everything right. The more things you do right, the better, but it's never too late to learn and improve your company.

The only tragedy is when you think you already know all the angles and are not open to anything new or different. It is entirely possible that this company is experiencing growing pains that need to be addressed.

I would care a less about this company if so many people weren't so quick to judge with only one side of an issue.

I may very well end up on the lynch wagon myself, but not before I hear both sides of the story.

I will post their side here if they do not respond their self.

Thanks,

Ray
Click to expand...
Ray, How do you come to know their side of the story?
 
rackem said:
Ray, How do you come to know their side of the story?
Click to expand...

I sent them an email from their website telling them about this problem. It's posted here. Earlier.

Ray
 
Bigtruck said:
I sent them an email from their website telling them about this problem. It's posted here. Earlier.

Ray
Click to expand...
Did they answer you on Sunday? Do you know them?
Could it be someone who posts here
 
Billiard Place response

Fellow forum members,

I spoke to Maria at Billiard Place this morning.

She stated that she DID speak to Steve concerning the light. They said that Steve was unhappy with the amount of light that the fixture was putting off and placed bulbs in it that exceeded the wattage capacity of the light and it was melting the sockets.

Because Steve had been a "good customer". They decided to pursue the claim anyway with the light manufacturer. The manufacturer agreed to refund the money for the light as soon as they received it.

They asked Steve to return the light and they would issue a refund.

Steve did not return the light. 3 Weeks passed and still no light! They did not attempt to contact Steve by phone because of abusive language in Steve's messages. They did not have his e-mail address since his order was taken by phone and they never received an e-mail from Steve.

The Owner of the site will be forwarding an e-mail concerning this issue later Today.

Sincerely,

Ray


I will post the Owner of Billiard Place, Paul's response when I receive it.
 
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Owner of Billiard Place repsonse

Hi Ray!

Thank you for your email. I do recall this particular customer who purchased that particular light. Here is my side of the story. The light itself is not manufactured by my company, the manufacturer is a respected company with which I am doing business for quite some time and have not have any problems related to quality of their product. According to the manufacturer - when the correct light bulbs are used with the light it can't possibly melt any plastic parts of the light. However if the customer chooses to put more powerful lights, that might happen. Let's consider this for a second, more powerful lights give out more heat. The light was not made to accommodate the light bulbs above 100 watts.

Let's say you have a car, and it is designed to be fueled with gasoline. Rocket fuel might seem like a good idea, after all, rocket goes faster then car, so does that mean that you should be fueling your car with rocket fuel? And then go back to the car manufacturer and complain that your engine is dead.

My point is - I have been selling billiard accessories for about 8 years, and my intention is to sell a quality items hoping for a return business from the happy customers. I am not doing this to rip anyone off, if I would close my business long time ago. I understand that this particular customer is not satisfied, but the damage that was done to the light was not my fault, nor was it the fault of manufacturer.

Paul Zubkov
www.billiard-place.com
 
Thanks for putting up BilliardPlace's side of the story. This is getting very interesting~
 
Steve said:
They have not returned at least six professional voicemail messages from me.

Steve
Click to expand...

billiard-place said:
It took Steven about 4 month to let us know that he does not want the light and he is not getting call backs because he is verbally abusive on the phone, I don't want to subject my staff to this kind of language.
Click to expand...

Paul, the owner of Billiard Place has registered with AZ to give direct responses to anyone that would like one. above is some additional info sent by Paul.

Thanks,

Ray
 
Wrong bulbs

What's up Steve? Egg, face It's pretty much all over it now. :o :(
If all else fails: Follow Directions.
 
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