Webb billiards 24 days no refund

[desi2960]

I ordered some rubber and 860 cloth for 2 bar boxes, i told webb i thought it was what i needed, but needed my table mechanic to look at it.
I told him on 3 different occasions that i might have to return the rubber. I ordered the wrong rubber. He had 3 different occasions to tell me that he needed to authorize the return, but he did not do so.
I have ups signed ticket, it has been over 3 weeks and he has not sent me my 91 bucks.

Might think about this if you are thinking about buying !!!!!!!!!!!

 

[Shooter08]

I'm not familiar with Webb Billiards but if it is a small shop it is disappointing they are not being more proactive and I'm surprised nobody else has spoken up in your defense as it seems you personally have a no questions asked return policy. If they are a larger operation that has a large amount of incoming packages I can understand why they would want a prior return authorization with RMA number and have a policy to follow in order to keep track of everything. I was considering ordering rails also but I will look at other options until I hear of a proper resolution.