What expectations should a buyer have when they purchase a Custom Cue

Is communication between cue makers and their customers important

  • There is no excuse for any cue maker to who has been paid not to communicate with his customers.

    Votes: 81 89.0%

  • It is ok because cue makers are to busy to communicate

    Votes: 2 2.2%

  • Customers should understand that things happen, and communicate is not necessary

    Votes: 3 3.3%

  • Customers should never have to deal continued pasted deadlines and no communication

    Votes: 17 18.7%

  • Is there ever an excuse for lack of communication on the part of a cue maker

    Votes: 8 8.8%
  • Total voters
    91
TellsItLikeItIs said:
There was a time when I might have agreed with you but not now.
Im currently dealing with a young man that ask if I would finance a cue for him (allow him to pay $1100.00 in monthly payments). My build schedule was only 90 days (damn, that sounds familiar doesnt it)!!!

I've received one payment of $100.00 and several excuses. His cue is done and ready to go out the door. Ive done my part, now its time for him to do his. Funny thing though, his phone has been disconnected and his email is no longer valid.

Could I sell the cue? Of course. Will I? No. Ill have the satisfaction of knowing I was more than honest and communicated with him just like I agreed to do.
Click to expand...

You honored your end of the deal.....sleep well at night, sell the cue, and keep his $100. :)
 
I was in Ernie's shop yesterday (Ginacue) and he said something I thought was interesting given his impeccable reputation and status as a cue maker. He said "I don't want all the money in front, I want to have a compelling reason to finish the cue".

He has great self-discipline, all the integrity in the world and a wonderful work ethic yet he, who could get it all up front all day long, choses to take only a small deposit when he begins work and the balance on delivery.

Joe
 
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