A lot of the problems could be rectified if Varney would be honest about how may cues he has to build and deliver ahead of a prospective buyer's new order with an honest worst case expected waitlist time, and a minimal deposit refundable only of the cue is xx days past the delivery date PRINTED ON THE WRITTEN ORDER. Then if the prospective buyer didn't want to wait a year or so for his WOOPASS Varney cue, he is not out anything. Also, if Varney runs so far beyond the promised date, the refund issue isn't as huge a loss, because he should be near completion on the cue and he can offer it to someone else farther down the list whose cue hasn't started yet. Simple solution to productuon order problem.
Did I say honest in there somewhere????
Oh, by the way... I recently picked up a 2000 Varney from Joe (Bama Cues) to check out. My first review of it was it played solid, but maybe too stiff or hard hitting. I have to update that from playing with it for a good 4 hours the other night. I got accustomed to it pretty quickly and a friend of mine who was a travelling pro for a while put down his $5000 Cog and ran a rack out with the Varney. Of course he would never admit to anything playing as good as he fancy Cog, but he definitely liked the Varney's hit and balance.
So, in retrospect, Varney has produced at least one solid playing cue and it would be a shame for him to not make more similar playing cues. I think he just needs to do some real soul searching, soften his toughguy stance, and put himself into a better light by dropping his 100% deposit requirements and start doing business like a REAL business that hands people a receipt and contract for delivery. If you order a dining room set and have to pay a deposit, you get a receipt and promised delivery date. If the store can't get it to you by that promised date, and it hasn't shipped from the manufacturer yet, the store will refund your deposit and cancel their order.
THAT IS THE WAY THE BUSINESS WORLD WORKS. (most of the time)