This question is to those who recently made first time purchases of a JB case and who didn't already have an existing relationship with John.
I am trying to purchase a custom made case, and I have reached out to him via email on multiple occasions over the last several weeks with no reply.
The email addresses I used were jb@jbcases.com and sales@jbcases.com
Is it normal to not hear from him for several weeks? Is he still making custom cases or just focusing on selling pre-made cases through his Facebook auction?
Is he an easy individual to work with? I guess my ultimate question is, if he ever does respond to my email, can I trust him with giving him a full payment in advance for a case?
I'm a little concerned that as a business owner(unless he doesn't need the business), if it's this difficult to give someone my money, what is the communication going to be like afterwards, especially when it comes to any type of customer service, repair, etc?
I am trying to purchase a custom made case, and I have reached out to him via email on multiple occasions over the last several weeks with no reply.
The email addresses I used were jb@jbcases.com and sales@jbcases.com
Is it normal to not hear from him for several weeks? Is he still making custom cases or just focusing on selling pre-made cases through his Facebook auction?
Is he an easy individual to work with? I guess my ultimate question is, if he ever does respond to my email, can I trust him with giving him a full payment in advance for a case?
I'm a little concerned that as a business owner(unless he doesn't need the business), if it's this difficult to give someone my money, what is the communication going to be like afterwards, especially when it comes to any type of customer service, repair, etc?