Worst custom cue making experence ever!!
- Thread starter dickja
- Start date
I have witnessed all this suff first hand. I even kind of feel bad because I was the one who told him to go with the Pierce cue in the first place. I to had a bit of an issue with Jim about getting a shaft but I eventually got it. But this has been a mess from the start. I feel sorry for my friend and hope he gets his cue soon.
Sorry you had a bad experience...one person's idea of quality is definitely not always consistent with other`s. Out of 3 custom cues I have personally ordered, only one was flawless. The forum should have a grading rubric so that quality can be somewhat quantifiable in a review.
Everyone can have a bad day...it is what you do with your customer service that makes it or breaks it in the end.
Maybe one day i will understand things from a cuemaker's point of view.
I have found that people who are okay with poor quality aren't that interested in making things right in a dispute.
Best of luck to you.
Sent from my LG-MS770 using Tapatalk 2
Everyone can have a bad day...it is what you do with your customer service that makes it or breaks it in the end.
Maybe one day i will understand things from a cuemaker's point of view.
I have found that people who are okay with poor quality aren't that interested in making things right in a dispute.
Best of luck to you.
Sent from my LG-MS770 using Tapatalk 2
Unfortunately I have had similar experiences with Jim's service. It is much better for a maker to under promise/over deliver. He kept pushing back the date 3 months out. If he had told me from the beginning it would take 6 months, I would have been fine with that. What is the reasoning of doing something quickly? Also, taking the liberty and not follow direction is poor service. I had asked for wrapless and it was linen wrap. I took it anyways and promise to go through that pain again.
Darn shame.
I would have stopped the deal when he didn't want to make the cue with the butt cap I wanted.
Some things I would want to leave up to the maker some things not. We simply have to agree on what these things are.
It sounds like you disagreed from the beginning.
As for the cue maker placing a priority on dealer ordered cues, I can't disagree with this behavior more. It is a mistake that custom makers sometimes make I think. I understand why, and it is an easy mistake to make, but personally I think it is ALWAYS the wrong decision on the part of a cue maker for numerous reasons.
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I would have stopped the deal when he didn't want to make the cue with the butt cap I wanted.
Some things I would want to leave up to the maker some things not. We simply have to agree on what these things are.
It sounds like you disagreed from the beginning.
As for the cue maker placing a priority on dealer ordered cues, I can't disagree with this behavior more. It is a mistake that custom makers sometimes make I think. I understand why, and it is an easy mistake to make, but personally I think it is ALWAYS the wrong decision on the part of a cue maker for numerous reasons.
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Your post should have had Jim Pierce in the title so that other people can be made aware of what kind of junk this person turns out. I knew that it was only a matter of time before someone else besides myself would post a similar story to mine. You should be sure to leave him a negative itrader comment!
He quite literally ruined a cue that I send him for refinish and made no attempt to correct the issue. I'm out over a grand because of this jerk. He will make up excuse after excuse, but will not deliver.
Here is the whole thread if you want some nice bedtime reading LOL....
http://forums.azbilliards.com/showthread.php?t=267593
He quite literally ruined a cue that I send him for refinish and made no attempt to correct the issue. I'm out over a grand because of this jerk. He will make up excuse after excuse, but will not deliver.
Here is the whole thread if you want some nice bedtime reading LOL....
http://forums.azbilliards.com/showthread.php?t=267593
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That sucks that you had that experience.I've never dealt with him personally
but dealt with Tommie who knows Jim well and the cue was perfect
from top to bottom.
I have 1 Pierce cue left out of 4 that I've had and each and everyone
was built like a tank.I've never had one complaint as far as quality
and playability.
Things do happen,but its worse if it happens to you.Hopefully
things work out for you.Goodluck
but dealt with Tommie who knows Jim well and the cue was perfect
from top to bottom.
I have 1 Pierce cue left out of 4 that I've had and each and everyone
was built like a tank.I've never had one complaint as far as quality
and playability.
Things do happen,but its worse if it happens to you.Hopefully
things work out for you.Goodluck
I know Jim personally and I can tell you that things do happen. I know he was sick for some time and I know for a fact that 2 pieces of his equipment broke down. I have ownef a couple of his cues and they were perfect. I still have one and it does hit like a tank. His prices are more than fair. I have seen cues on here that are way worse go for thousands . I would venture to bet that no matter who the cue maker is there are stories out there just like yours. No one can please everyone every time .
I understand what it feels like to have a bad experience and I feel ya there. But posting something like that in hopes to damage someones reputation and possibly hurt their livelihood I think there are better ways to go about it. If someone could tell me a company that has never had a complaint please tell me so I can buy stock. There has to be a common ground you 2 can reach somehow. Maybe I will stay a mediation service between makers and customers when they have a bad deal.
I understand what it feels like to have a bad experience and I feel ya there. But posting something like that in hopes to damage someones reputation and possibly hurt their livelihood I think there are better ways to go about it. If someone could tell me a company that has never had a complaint please tell me so I can buy stock. There has to be a common ground you 2 can reach somehow. Maybe I will stay a mediation service between makers and customers when they have a bad deal.
You make a valid point but this has been going on for a year or better. Delay after delay. It will ship this date and doesn't. I have seen it all first hand because I play pool with the op everyday. He has been more then patient.
Your Join Date says "Jan 2013". How did you post on here a year ago?
There is a million dollar question if I ever saw one. Really anticipating the answer good eye Chopdoc
I posted for him. I was the one that got him into custom cues. I hope he gets this handled soon. Jim's cues play great. This has just been a mess
hi
Hey Mtglassguy
I don't agree with you at all.There are many things which can go bad but you have to say what is happening and be honest with your customers.You have to tell them how they could count on that what is important to them.If I agree to go with one cuemaker because he can build me a cue in 3months,it isn't fair to wait cue 6months or even a year.Also,if you don't get what you ordered you would have to be able to get your money back if you want.These are so normal things in every bussines,or should be.However,on forum still there are some people who thinks it is normal to get ripped of somebody.I am sorry but there are some people who works hard for their money and they should, as everyone else should also, get what they ordered and in time they were told.If anything is different they should make decision would they hold the product or give it back and get their money back.Try in some other field or industry to give customers different product and not the one they ordered and you will see what would happen.And, about not getting products,better not to say.This is only place I have seen people don't get what they ordered or don't get anything at all and not do something strong against it
This is one of those reason why pool isn't popular as should be and why others looks on us differently from what we would like to.We have to work harder on our reputation.
Regards
Hey Mtglassguy
I don't agree with you at all.There are many things which can go bad but you have to say what is happening and be honest with your customers.You have to tell them how they could count on that what is important to them.If I agree to go with one cuemaker because he can build me a cue in 3months,it isn't fair to wait cue 6months or even a year.Also,if you don't get what you ordered you would have to be able to get your money back if you want.These are so normal things in every bussines,or should be.However,on forum still there are some people who thinks it is normal to get ripped of somebody.I am sorry but there are some people who works hard for their money and they should, as everyone else should also, get what they ordered and in time they were told.If anything is different they should make decision would they hold the product or give it back and get their money back.Try in some other field or industry to give customers different product and not the one they ordered and you will see what would happen.And, about not getting products,better not to say.This is only place I have seen people don't get what they ordered or don't get anything at all and not do something strong against it
This is one of those reason why pool isn't popular as should be and why others looks on us differently from what we would like to.We have to work harder on our reputation.
Regards
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hi
Few more things to add.
Try in some other bussines, construction business or any other to make delay with your final product or delivery and you will get penalties and would have to get some money back.You would have to pay penalties for each day.
So,it is better to say that estimated delivery period is month or even two longer and then you have enough to deliver it on time.
There is no reason not to practice the same habbit here.
So,all of these things I can be heard on forum are really funny and make us in others eyes less responsable.
Also,I canniot understand why bad reports have been erased.Everybody should know with whom they do business.And then,make decision to do business with such a person or not to do business.
Go order a car directly from manufactor and if something isn't built write you would get new a car,money back and even something more to satisfy their customers.
Few more things to add.
Try in some other bussines, construction business or any other to make delay with your final product or delivery and you will get penalties and would have to get some money back.You would have to pay penalties for each day.
So,it is better to say that estimated delivery period is month or even two longer and then you have enough to deliver it on time.
There is no reason not to practice the same habbit here.
So,all of these things I can be heard on forum are really funny and make us in others eyes less responsable.
Also,I canniot understand why bad reports have been erased.Everybody should know with whom they do business.And then,make decision to do business with such a person or not to do business.
Go order a car directly from manufactor and if something isn't built write you would get new a car,money back and even something more to satisfy their customers.
Let me clear something up. I am not saying that the customer is not owed something. I just think that there has to be a common ground in the whole situation.
Does the customer have the cue back? If not to his specs then should pursue other avenues. I an on the outside looking in and only 2 know exactly what happened.
Maybe there should be a cue maker rating forum and them people can post both good and negative in each makers individual area. I think that would make sense.
Bottom line if something is wrong it should be made right somehow some way.
I don't like hearing people not get what they ordered or what they deserve.
Hope this gets resolved.
Does the customer have the cue back? If not to his specs then should pursue other avenues. I an on the outside looking in and only 2 know exactly what happened.
Maybe there should be a cue maker rating forum and them people can post both good and negative in each makers individual area. I think that would make sense.
Bottom line if something is wrong it should be made right somehow some way.
I don't like hearing people not get what they ordered or what they deserve.
Hope this gets resolved.
There is no such thing as common ground with Jim Pierce. I don't feel that he has any interest whatsoever in resolving this based on my experiance with him. Months of empty promises and repeated lies is all that I got from him....that and profanity laced emails and phone calls.
Perhaps the OP will get this resolved, but I sure would not bet on it. Maybe one of his cronies can tell Jim about this and he can address it on this thread.
Good luck to the OP.
I also had a very similar experience with getting a shaft. Months and months go by without hearing a word, many unreturned emails and calls. It was a terrible experience. And in the end the shaft was damaged, done by him, not in shipping. There was a decent size nick taken out right below the ferrule and he just filled it in with glue, turned it round and called it a day. It seems like he could care less about his work
Of course after this he promised he would make it right...that was months ago and I dont expect to hear from him anytime soon. I certainly would not recommend him to anyone that wants a job done right or on time.
On a lighter note I do have to say that the shaft wood is very good and it is very stiff...which is good...thats what she said. I just wish the whole senerio didnt play out as it did. It surely was a pain in the a$$.
Of course after this he promised he would make it right...that was months ago and I dont expect to hear from him anytime soon. I certainly would not recommend him to anyone that wants a job done right or on time.
On a lighter note I do have to say that the shaft wood is very good and it is very stiff...which is good...thats what she said. I just wish the whole senerio didnt play out as it did. It surely was a pain in the a$$.
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