All of your items on Ebay should have returns allowed and also say that the buyer pays return shipping and make that clear whenever anyone requests a return especially if that item has a higher shipping cost. If the item is defective then the seller pays the return shipping but otherwise you refund after you get your item back but take out the shipping cost that you initially charged from the total they paid you. If the shipping cost was free then the seller pays the shipping both ways which can start to add up. The entire return process is overly complicated (likely buy design) Ebay sends the buyer a return label that they bill your invoice for.
Would You Return / Accept A Return of a Cue If
- Thread starter worktheknight
- Start date
If he didn't like it based on the photo....why did he chalk and shoot with it? I don't think he is telling the whole story.
I don't allow returns on eBay, and certainly wouldn't be entertaining the idea of a return in this situation. "just don't like it" is the kind of excuse that makes my blood boil.
In my opinion........the sale has been fulfilled and the new cue owner can sell the cue if he is so inclined.
Next time he'll make sure to buy a cue only after inspecting it and frankly, person to person sales work best.
Meanwhile, he just bought a cue that was successfully delivered and is exactly as described sans any flaws.
Sorry but changing your mind doesn't count or saying it was more attractive in the photos vsersus in person.
Nope, this matter is settled unless the buyer wants to embarrass himself complaining over this purchase.
Matt B.
Next time he'll make sure to buy a cue only after inspecting it and frankly, person to person sales work best.
Meanwhile, he just bought a cue that was successfully delivered and is exactly as described sans any flaws.
Sorry but changing your mind doesn't count or saying it was more attractive in the photos vsersus in person.
Nope, this matter is settled unless the buyer wants to embarrass himself complaining over this purchase.
Matt B.
Once again...was is listed No Return or Return Accepted in ___? days?
It's a very simple question.
Sent from my SCH-I545 using Tapatalk
It's a very simple question.
Sent from my SCH-I545 using Tapatalk
No. Not my problem. That's the risk you take buying a cue on eBay sight unseen . If I bought a cue of az or eBay and didn't like the his or the way it looked I would consider it my responsibility to sell it. As long as the cue comes in the condition it was described that's all that matters to the seller.
I didn't see the actual item so I don't know if the cue was new or not? I sell a lot of clothing and if a buyer removes the tags (I sell items, I don't lease them) then they can no longer return it, if the cue was new and they admittedly played with it they may be stuck with it but could still leave you bad feedback. If it was new I would call Ebay and see what they say, when a case is opened they go through and read all of your messages and would see what the buyer said.
After responding to ebay in the return section, the buyer closed the return and left nice feedback. I think he considered his actions in shooting with the cue, or, maybe he is an az billiard member and read the responses.
Thanks All, Appreciate it very much.
Chuck
Thanks All, Appreciate it very much.
Chuck
Accept the return. He's got 7 days to return it. Clean off the tip...it's a new cue still.
A sale isn't over until both parties are satisfied. Part of being a seller.
Just didn't like it isn't a reasonable reason to return it. He can now sell it and chalk it up as a lesson learned. Don't buy a cue without seeing and hitting with it in person. Take some responsibility for taking a risk.
That's good news. You did everything in good faith. Sent a new cue in perfect condition. Glad it's resolved. And we learn from this.
This is the right way to handle a sale. Even as a cue flipper, dealer or guy just selling one cue. You can't make somebody accept an item they don't want. Buyers have the right to return anyway if the use a credit card for online purchases. It had nothing to do with what the seller "thinks is right".
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I've done the same, just take a cue to find out I don't like it. This was after more than a week though. If you give buyers 3 days to return for any reason, you will always only have happy customers.
justinb386
Banned
I think the person was very wrong about thinking that he or she deserved a refund just because he or she did not like the cue (even though it was received exactly as described in your auction).
If the person did not like the way the cue looked (maybe the pictures did not show the cue to be exactly as the cue actually looked in person), then they could have asked for a refund without shooting with the cue, and if they did not like the way the cue hit, then they could have easily taken a few test hits without chalking the tip (I can easily test out a new cue to see if I like it or not without chalking the tip).
The person should have known that he could not chalk a brand new (never chalked) cue, and then think that they could possibly get a refund on it. Maybe, and just maybe ask for a refund minus 30% of the sale price (to make up for the cue no longer being new), and I think that might be fair, but not warranted (if I said that correctly). Anyways, it is a Joss, and I imagine it hit just about the same as any other Joss out there. To me, they all hit just about the same (except for the SS joint VS the phenolic joint Joss cues hit different), and if the person knew how Joss cues hit, then they should have known what to expect. I agree that he should not be able to get any kind of refund back if he chalked the cue.
justinb386
Banned
It should not matter whether or not the seller listed "returns accepted" or not. The seller sold a brand new (never used, never chalked cue), and when the buyer received the cue, the buyer chalked and used it. The seller has the ebay message from the buyer stating that the buyer used it (for 3 racks), so the seller has the proof right there to defend a case on the return complaint. If ebay were to side with the buyer on this case, then there is no hope for any seller to ever win a return case that was filed by a buyer.
justinb386
Banned
I think that it a pretty nice and generous return policy you have (to go as far to accept a cue back even if it has been dinged). That is a lot more then most sellers would offer a buyer I think. I guess it is different since you are a cue maker though, because you can repair it back to new condition (but that is still a lot of trouble you have to go through, I imagine).
justinb386
Banned
Even if the seller had "Returns Accepted" listed in his auction, a return is only warranted if the item is sent back in the same exact condition that the buyer received it in. The fact is that a return is not warranted either way in this case (that the buyer chalked and used a brand new, never chalked cue).
justinb386
Banned
Hey Ken, the buyer chalked and used a brand new never chalked cue. I think that would be extremely generous of you to offer a return (minus shipping both ways and ebay fees) on that cue (if you were the OP).
justinb386
Banned
Yeah, that is very understandable in a cue makers case. A cue maker needs to protect their reputation, because a cue makers reputation is what he or she needs to get in orders for their cues. That is a very nice return policy that you have, and it protects your reputation, and I think that a return policy like yours will get you more orders in the future.