If you were a well known cue maker...

[Sbrogdon]

...would you allow something like this to be shipped with a new cue?

And then when the customer called about it would you then tell them you will send a new shaft that may NOT match in diameter but SHOULD fit and the original shaft would have to be sent back ???????


Just curious as to what peoples thoughts on this are?

 

[poolhustler]

NOPE!!!!!!!!


Demand a refund and send the cue back.

 

[cuejunky]

is it glue?

 

[Johnnyt]

Is he well known for quality work or well known because he doesn't back his work? Johnnyt

 

[gunzby]

I have a DP shaft that looks just like that :thumbup:

 

[Sbrogdon]

is it glue?

No, it's not glue. It is a deep groove around the edge of the insert.

 

[manwon]

...would you allow something like this to be shipped with a new cue?

And then when the customer called about it would you then tell them you will send a new shaft that may NOT match in diameter but SHOULD fit and the original shaft would have to be sent back ???????


Just curious as to what peoples thoughts on this are?

The truth will set you free, how much did the cue cost?

It is not that big of a deal in reality, in fact it could have been corrected very easily if the cue maker had noticed it.

I personally do not think that the cue maker is one of the big names, by your statement "the customer called about it would you then tell them you will send a new shaft that may NOT match in diameter but SHOULD fit " because most of the big named cue makers build their shafts so that they fit all their cues.

Now by your words, he is a well know cue maker, but that is a loose term, is he locally well known, Nationally well known, or World known?

I would just have him either replace the shaft or Fix the shaft.

 

[Sbrogdon]

The truth will set you free, how much did the cue cost?

It is not that big of a deal in reality, in fact it could have been corrected very easily if the cue maker had noticed it.

I personally do not think that the cue maker is one of the big names, by your statement "the customer called about it would you then tell them you will send a new shaft that may NOT match in diameter but SHOULD fit " because most of the big named cue makers build their shafts so that they fit all their cues.

Now by your words, he is a well know cue maker, but that is a loose term, is he locally well known, Nationally well known, or World known?

I would just have him either replace the shaft or Fix the shaft.

Oh, he's a prominent member of the American Cuemakers Association.

But, cost should not be a factor. A cuemaker that has his name on a cue would make sure the quality is excellent no matter if it is a plain jane cue or the most intricately in-layed cue he makes. If he (cuemaker) wants people to find interest in his work he needs to make sure even the plainest cue he allows on the market is in A-1 condition.

And there is no way this defect could have went un-noticed. I am not a cue maker and I noticed it pulling it out of the shipping box.

My problem with the whole situation is I waited for the cue to arrive, now I have to wait for another shaft to arrive and they arent even sure the diameter will be the same.

I just consider that bad business.

 

[maxeypad2007]

pay with a credit card ALWAYS for the explicit reason of disputing charges.

 

[Busbee Cue]

...would you allow something like this to be shipped with a new cue?

And then when the customer called about it would you then tell them you will send a new shaft that may NOT match in diameter but SHOULD fit and the original shaft would have to be sent back ???????


Just curious as to what peoples thoughts on this are?

It looks like the collar was threaded and the gap is the low side of the threads.

This is easy to avoid if you are aware that this is going to happen by using the correct install technique.

Most joints that I have seen with this usaully have the gap filled with epoxy. You can see it but it is smooth.

 

[filluptieu]

im sorry but you mentioned price does not make a difference? thats the dumbest thing i have ever heard. price makes all the difference, it makes the world go round.

 

[manwon]

Oh, he's a prominent member of the American Cuemakers Association.

But, cost should not be a factor. A cuemaker that has his name on a cue would make sure the quality is excellent no matter if it is a plain jane cue or the most intricately in-layed cue he makes. If he (cuemaker) wants people to find interest in his work he needs to make sure even the plainest cue he allows on the market is in A-1 condition.

And there is no way this defect could have went un-noticed. I am not a cue maker and I noticed it pulling it out of the shipping box.

My problem with the whole situation is I waited for the cue to arrive, now I have to wait for another shaft to arrive and they arent even sure the diameter will be the same.

I just consider that bad business.

I understand your frustration, but mistakes happen and I doubt that he would just say screw it and send out something like that intentionally.

But, you still did not answer my question from my last post.

Take Care

 

[StrokeofLuck]

My problem with the whole situation is I waited for the cue to arrive, now I have to wait for another shaft to arrive and they arent even sure the diameter will be the same.

I just consider that bad business.[/QUOTE]

Just for curiosity why not pack up the entire cue and send it back so he can match up a new shaft or replace the collar? At least that way you'll ensure a perfect fit. If he's stand up and been around he might even cover your return shipping I would think.

 

[TX Poolnut]

That's not right. I'da sent the whole thing back.

 

[SCCues]

...would you allow something like this to be shipped with a new cue?

And then when the customer called about it would you then tell them you will send a new shaft that may NOT match in diameter but SHOULD fit and the original shaft would have to be sent back ???????


Just curious as to what peoples thoughts on this are?

I wouldn't be happy with a shaft that looked like that on a new cue or with the cue maker's comments on sending another shaft to replace that one.

James

 

[LAlouie]

"oops. nahhh, I don't feel like fixing this. The client won't notice anyway."

Your cuemaker might be well known but NO CUEMAKER with integrity let's this go. I'll bet this cuemaker is "well known" because you see his name here or somewhere a lot. That is no guarantee he's good.

Who is it? pm me if you like , but honestly this stuff should be addressed publicly.

 

[Sbrogdon]

im sorry but you mentioned price does not make a difference? thats the dumbest thing i have ever heard. price makes all the difference, it makes the world go round.

Not when it comes to quality control. Would you buy a brand new lower line ford truck and accept it if it had a bad transmission?

The price point of a cue should not matter when it come to the cuemaker ensuring that the quality of the parts of the cue are all the same. The price of a cue goes higher because of the time spent on inlay work, etc. ALL cues no matter what the base price should be inspected for defects in craftsmanship. If a cuemaker allows bad quality on their lower end cues it doesnt say much for what they may allow in thier higher end cues. And if they (cuemaker) believe "the more money the better the quality", then they are not a cuemaker as much as they just want to make more money.

 

[Sbrogdon]

Just for curiosity why not pack up the entire cue and send it back so he can match up a new shaft or replace the collar? At least that way you'll ensure a perfect fit. If he's stand up and been around he might even cover your return shipping I would think.

Why should I have to be set back more money for shipping and more weeks added on to not having the cue when it should have never left the shop in the first place?

 

[ShootingArts]

what do you consider reasonable or possible?

Why should I have to be set back more money for shipping and more weeks added on to not having the cue when it should have never left the shop in the first place?

You aren't happy with the product. The images don't show enough detail that I am willing to commit to it being a serious or cosmetic problem. I agree it looks a lot like the end of a thread. You keep complaining about time. Any way you go about making a change time is going to be involved. Cost sharing is between you and the cue builder.

If I were the cue builder I would want the shaft you are complaining about in hand to see what you are complaining about too. It also looks possible that a tiny shaving off of the area you find offensive might solve the problem if it isn't a thread ending. Silly of the cue builder to make another shaft you might find fault with when he may be able to fix this one with two minutes on his lathe.

Hu

 

[Sbrogdon]

You aren't happy with the product. The images don't show enough detail that I am willing to commit to it being a serious or cosmetic problem. I agree it looks a lot like the end of a thread. You keep complaining about time. Any way you go about making a change time is going to be involved. Cost sharing is between you and the cue builder.

If I were the cue builder I would want the shaft you are complaining about in hand to see what you are complaining about too. It also looks possible that a tiny shaving off of the area you find offensive might solve the problem if it isn't a thread ending. Silly of the cue builder to make another shaft you might find fault with when he may be able to fix this one with two minutes on his lathe.

Hu

Why should I share cost with the cuemaker?

I paid for a brand new product. It is not my fault that the shaft was sent with a very noticeable groove around the insert. The shaft should have never left his shop.

In all of my years selling products to consumers, my first priority has always been to inspect the merchandise for any visual defects and imperfections.