A sellers responsibility.........?

[D_Lewis]

I recently sold my first two items on AZ Billiards.

Item 1: I sold two books, I couldnt find the second book (still have no idea where it is) so I refunded the payment and shipped the one book and will ship the second when it appears.

Item 2: I sold my daily player for a great deal to a newer member without any previous iTrader feedback. I got lowballed on my cheap price, tonnes of PMs promising payment and I was finally paid. The seller used their girlfriends/mothers/sisters paypal account. I waited a few days after recieving payment to see if there would be a chargeback because the buyer seemed shady to me. I ship the cue. I get massive amounts of PMs about the cue being shipped, when will it be here, etc etc. I am shipping the cue from Canada to Florida, sometimes there are delays at the border and it is especially bad with oversize oackages. (above 36 inches, the tube was 38, I should have cut it down smaller) At this point Ive really had enough of the continuous PMs (they were to the point where I had to empty my inbox on a daily basis) and I ask the seller if he can please not send me any more messages as Ive already shipped the cue. Fastforward to yesterday, the buyer opens a non-receipt case via paypal 14 days after they initially paid for the cue saying they emailed me and havent gotten a reply if the item had shipped or not. I send a bit of a heated message to the buyer because I am obviously irritated to no end at the constant PMs.

Fastforward to this morning, I get a message from a 'friend' of the buyer saying "Im emailing you on behalf of my friend "gator joe" Im just here to say that ive been a member here for a while and have more than a perfect itrader and the way you have done him is completely wrong first off if you dont like someones pm's after they have paid you give them the tracking number that you had promised and another thing for you to curse someone who has paid you over 2 weeks ago and still has no tracking number is beyond classless i hope he gives you a negative itrader and if you respond to be with some bs or any cursing i will make it public that you screwed someone."

I reply with a pretty calm response and I get a reply.
"First off i have bought on here and sold alot everytime i sell they pay when i ship it i got on the computer that night and give them the tracking number that weve aggreed on it would only take two seconds and yes ive shipped to canada before i know sometimes it takes a little longer but after 17 days i would be presuring for my tracking number also
IVE READ EVERY PM and believe that if you would have just kept your word and not been so rude this would have never happen you did agree to give a tracking number and didnt if you would have guess how many pms you would have got thats correct ZERO and you act like this dude is wrong for asking for what you promised if you dont have nothing to hide whats the tracking nymber "

I openly admit I did NOT give the buyer the tracking number, I really had enough of the messages and constant harassment of the buyer. Yes, I had the tracking number. Maybe I left the receipt in my car? On my yacht? In my private jet? Maybe I wrote my cell number on it when Paris Hilton was hitting on me? For whatever reason, I just assured the buyer that the item had shipped and it should be there soon. I put the tracking number in through paypal and yet I STILL get continued messages.

"Dude your a joke and yes im calling you a liar how can he track the package with no tracking number you did tell him you would give him one you are Bad Buissness and even though you have screwed this guy and not done what you told him you would i will still make sure he sends the cue back or pays you because here on az people try to look out for each other until people like you just call people names and try and belittle people how many times did gator joe call you a jack off or anything do you forget he is the buyer and sent payment already and still 17 days later has nothing not even a tracking number You have no problem typing three paragraphs but i guess your numbers on the keyboard are broke it would be muck easier to give the number and the arguement would be over im sure the reason your not giving the tracking number is because you delayed the shipping by about two weeks "

The 'friend' is now calling me a liar, I BEG him to start a thread saying how I ripped this guy off and how I am a bad person. Since I rip people off on here all the time, especially in the action forum.

"before he stopped payment you started calling him names and being rude but niether here nor there the truth comes out you didnt shipp the cue right away as stated and for some reason you think its ok to belittle people ill make sure he pays or sends the cue back i might even buy the cue to help the situation im just trying to help but as the day ends you DID NOT DO AS STATED thanks and he will give u your money back or your cue "

The friend is now trying to justify the excessive harassment. I called the buyer and I quote "a pain in the ass" after the 100th message he sent me. I confirm with the 'friend' that I delayed the shipping to make sure there wasnt a chargeback (outlined above) and again ask him to start a thread saying I ripped his 'buddy' off.

"Your a joke and if i started a thread it Would State BIGGEST ****ING LOSER IN CANADA and actually the more you talk to me like im retarted i could give a **** less if he pays you back or anything maybe you should find the nearest bridge and jump ive tried to help the both of you and resolve the issue and you just continue to be an idiot you are a poison to az i hope sometime in the near future you realize all this could have been avoided if your ass would have just done what you promissed and didnt try and decieve someone "

Above is the last message I got from the 'friend'
#1 I never promised to give the tracking number
#2 The tracking number protects ME and its for ME, thats why I paid $30 for shipping


So my question is, what is the sellers responsibility to a buyer?
Do I HAVE to give the buyer the tracking number? Ive bought a great number of things from the board and never once asked for it.
Do I HAVE to put up with constant harassment?
Do I HAVE to continue communication after the item has shipped when there is nothing I can do from my end to speed or delay shipment?
Do I HAVE to put up with 'friends' messaging me even though Ive already shipped the item?

Please help!

 

[D_Lewis]

So all in all, now I have:
paypal funds frozen
a paypal claim that I posted the tracking number in
a cue in transit to an address that is NOT on the paypal account
a pain in the ass 'friend' who decides to message me all day wasting my time

 

[JB Cases]

So all in all, now I have:
paypal funds frozen
a paypal claim that I posted the tracking number in
a cue in transit to an address that is NOT on the paypal account
a pain in the ass 'friend' who decides to message me all day wasting my time

I TOLD you not to sell that cue to Eric.

Sorry couldn't help it.........

This is a crappy situation. Just answer the chargeback and provide the tracking number to Paypal and hope for the best.

And don't forget to let us know who not to deal with.

I take responsibility for the product all the way to the seller's hands. We try to send out a tracking number right away. I have not had anyone be this anxious about a package yet.

Good luck with it.

 

[D_Lewis]

I TOLD you not to sell that cue to Eric.

Sorry couldn't help it.........

This is a crappy situation. Just answer the chargeback and provide the tracking number to Paypal and hope for the best.

And don't forget to let us know who not to deal with.

I take responsibility for the product all the way to the seller's hands. We try to send out a tracking number right away. I have not had anyone be this anxious about a package yet.

Good luck with it.

I posted the tracking number in the claim on paypal. I am in school Mon-Thurs so I can deal with this very fun topic on my day off!

Thanks for the tip JB.

 

[JB Cases]

So my question is, what is the sellers responsibility to a buyer?
Do I HAVE to give the buyer the tracking number? Ive bought a great number of things from the board and never once asked for it.

It's good practice to provide the tracking number. You don't have to but you should and especially on request.

Do I HAVE to put up with constant harassment?

No.

Do I HAVE to continue communication after the item has shipped when there is nothing I can do from my end to speed or delay shipment?

Not really unless they are asking for information that only you can provide, such as the tracking number and when it shipped.

Do I HAVE to put up with 'friends' messaging me even though Ive already shipped the item?

The friends should not be involved and so the answer is no.

 

[D_Lewis]

I wanted to wait until the very last day of the paypal dispute to post the tracking number but I posted in last night, I should have played hard to get.

What if the seller shipped an item without a tracking number?

Here is the latest tracking info:
2010/02/03 07:14 International shipment has arrived in the destination country

 

[DWoods6354]

Just my two cents

I just bought a cue shipped from Canada. Took 5 days to get here (DFW). The seller was honorable and understood communication is the key to positive transactions. Even though there were some small issues - I would do business with him again... anytime.

You don't HAVE to - but if you are unwilling to provide a simple tracking number - I wouldn't buy a thing from you - ever.

Put yourself in the buyers position (if possible). How would you feel if you sent money for a purchase - and 17 days later the seller would not answer PM's, e-mail, or provide a simple tracking number to prove the item actually shipped. You would probably feel hosed... eh!

Just my opinion.

 

[rhncue]

I wanted to wait until the very last day of the paypal dispute to post the tracking number but I posted in last night, I should have played hard to get.

What if the seller shipped an item without a tracking number?

Here is the latest tracking info:
2010/02/03 07:14 International shipment has arrived in the destination country

Everyone has their own opinions but I feel, in this case, you were 100% in the wrong. If you never trusted this guy you shouldn't have made the transaction. He did his part and sent you the money but you never did your part in sending the item. Once you finally did ship you wouldn't let the man know the tracking num. so that he could know for sure that he wasn't being conned on the shipping date the same as you wanting to be sure of the payment. I'm glad that I read this thread as I now know of someone who I should never deal with.

Dick

 

[D_Lewis]

I just bought a cue shipped from Canada. Took 5 days to get here (DFW). The seller was honorable and understood communication is the key to positive transactions. Even though there were some small issues - I would do business with him again... anytime.

You don't HAVE to - but if you are unwilling to provide a simple tracking number - I wouldn't buy a thing from you - ever.

Put yourself in the buyers position (if possible). How would you feel if you sent money for a purchase - and 17 days later the seller would not answer PM's, e-mail, or provide a simple tracking number to prove the item actually shipped. You would probably feel hosed... eh!

Just my opinion.

For the record, it hasnt even been 17 days since I was paid.

Even though my iTrader doesnt show many transactions, Ive bought around 20 items on here and Ive paid/been paid from about 50-75 bets made in the action section, all of which without a problem. I asked the buyer "Do you think I would jeopardize my reputation for $275?"

All of the items Ive bought on here, Ive never asked for a tracking number. I never sent a single message to the seller after I paid and Ive never harassed them to the point that they had to ask me to stop sending message to them.

 

[D_Lewis]

Everyone has their own opinions but I feel, in this case, you were 100% in the wrong. If you never trusted this guy you shouldn't have made the transaction. He did his part and sent you the money but you never did your part in sending the item. Once you finally did ship you wouldn't let the man know the tracking num. so that he could know for sure that he wasn't being conned on the shipping date the same as you wanting to be sure of the payment. I'm glad that I read this thread as I now know of someone who I should never deal with.

Dick

Thank your for your post,

I agree 100% that I could have sent the tracking number as soon as I had it, I was frustrated and fed up at that point and really just wanted the cue to arrive (which it probably did today) and be done with it all.

I am glad your selling/buying future is now safer that you dont have to deal with me since I am OBVIOUSLY bad business. I guess paying all the time, on time is not the right thing to do.

 

[Cuetips]

I wanted to wait until the very last day of the paypal dispute to post the tracking number but I posted in last night, I should have played hard to get.

What if the seller shipped an item without a tracking number?

Here is the latest tracking info:
2010/02/03 07:14 International shipment has arrived in the destination country

That's the problem with tracking numbers from the Canada Postal system, it generally tell you that it has left the country and is in the hands of the other country's postal system. It takes around a month before the tracking number will show that it's been delivered. That's what you get for around $23 and this is expedited parcel post that is insured up to $100 unless you pay for extra insurance, with delivery time of 7-10 days.
I had a cue I sent to REALIZM in Georgia that took around 3 full weeks for delivery and I think REALIZM though I might have been not being upfront until he received the package and saw the date stamp showed I sent it when I told him I did..
If it was shipped via expresspost, the Post Office in Canada usually will give you more precise info on where the package is. but this now willl cost around $35 but will get delivery there in 3-5 days

Been there and done it too many times

Walter

 

[kvinbrwr]

I wanted to wait until the very last day of the paypal dispute to post the tracking number but I posted in last night, I should have played hard to get.

What if the seller shipped an item without a tracking number?

Here is the latest tracking info:
2010/02/03 07:14 International shipment has arrived in the destination country

Just so you know. Regardless of the results of the the tracking you purchased (whether the cue arrives or not) you will lose the PayPal dispute if you shipped to an address other than the PayPal address.

Kevin

 

[D_Lewis]

That's the problem with tracking numbers from the Canada Postal system, it generally tell you that it has left the country and is in the hands of the other country's postal system. It takes around a month before the tracking number will show that it's been delivered. That's what you get for around $23 and this is expedited parcel post that is insured up to $100 unless you pay for extra insurance, with delivery time of 7-10 days.
I had a cue I sent to REALIZM in Georgia that took around 3 full weeks for delivery and I think REALIZM though I might have been not being upfront until he received the package and saw the date stamp showed I sent it when I told him I did..
If it was shipped via expresspost, the Post Office in Canada usually will give you more precise info on where the package is. but this now willl cost around $35 but will get delivery there in 3-5 days

Been there and done it too many times

Walter

I really love how the tracking works while its within Canada and then as soon as its in the US it craps out on us. It works the exact same for USPS when items are shipped to us.

I paid $30 for shipping and including $500 of insurance, just in case. I paid $6 for the tube and $4 for bubble wrap. I stole some tape from Donny at First Choice Billiards, so that didnt cost me any. The seller sent a regular payment so I lost $9 on paypal fees.

 

[hangemhigh]

So all in all, now I have:
paypal funds frozen
a paypal claim that I posted the tracking number in
a cue in transit to an address that is NOT on the paypal account
a pain in the ass 'friend' who decides to message me all day wasting my time

You live and learn, in this case it might have cost you the cue. You have a tracking number or delivery confirmation number, it don't matter, you did not ship to a confirmed address. Case closed, you lose. He scammed you, and you should let everyone know. Even if you shipped with signature required, I still think he knew he fuced you as soon as you shipped to the non-verified address.

 

[D_Lewis]

Just so you know. Regardless of the results of the the tracking you purchased (whether the cue arrives or not) you will lose the PayPal dispute if you shipped to an address other than the PayPal address.

Kevin

I know this.

Its up to the buyer GATORJOE to do the right thing and cancel the claim.

 

[D_Lewis]

You live and learn, in this case it might have cost you the cue. You have a tracking number or delivery confirmation number, it don't matter, you did not ship to a confirmed address. Case closed, you lose. He scammed you, and you should let everyone know. Even if you shipped with signature required, I still think he knew he fuced you as soon as you shipped to the non-verified address.

Thank you for your reply, I know that I will more than likely lose the paypal case.

I had a funny feeling right from the start, I shouldnt have sold to him.

 

[mikeyfrost]

You need to always provide a tracking number ASAP. It's unprofessional to even start a thread like this and does nothing to help your credibility. As a perspective buyer I would be very hesitant to deal with someone who has zero business acumen. You clearly acted out of spite and anger and not with your brain. You insulted a guy who paid you 2 weeks prior and his only assurance is your "word" that the cue shipped. Online your word means almost nothing.

In reverse if this guy would have done to you what you did to him you would be pissed off. All this could have been avoided if you would have given him the information he requested in a timely fashion. Learn the lesson and make the deal right and going forward give up the information your buyer requests. What if he held the money for 2 weeks and told you he would pay after you sent the cue and he sees it's not an empty tube? That's what you did with his money.

Stick to betting, selling obviously is not your game.

 

[kvinbrwr]

I know this.

Its up to the buyer GATORJOE to do the right thing and cancel the claim.

Please don't take this the wrong way, but considering that the buyer now has control of whether you get your funds released, you might want to stop being a dick to him. If he's scamming, your cue is gone, but if he's just a buyer that asked for tracking and didn't get it so he opened a PayPal claim, he may be very willing to close the claim once the cue is received if the seller doesn't make him a hater.

Kevin

 

[hangemhigh]

Thank you for your reply, I know that I will more than likely lose the paypal case.

I had a funny feeling right from the start, I shouldnt have sold to him.

Well, all may not be lost. You insured it for $500, so someone had to sign for the package. If he claims he didn't get the cue and it shows being delivered you can recoup your losses two ways. First, if you think he is scamming you, file a Police report in his town, and if he signed for it and then files a claim that he didn't receive the package he will have to do some fast talking to the Police to cover his ass. You can file a claim with the Post Office after 30 days I believe, but check to make sure. You will need a receipt for the cue, and they may ask how it was packaged. If they do, remember that they require fragile items to be double boxed, so tell them you took great care to follow the rules and packaged the cue correctly. They will find out who signed for the cue if it was delivered, again, he will have some explaining to do to the Feds.

 

[D_Lewis]

You need to always provide a tracking number ASAP. It's unprofessional to even start a thread like this and does nothing to help your credibility. As a perspective buyer I would be very hesitant to deal with someone who has zero business acumen. You clearly acted out of spite and anger and not with your brain. You insulted a guy who paid you 2 weeks prior and his only assurance is your "word" that the cue shipped. Online your word means almost nothing.

In reverse if this guy would have done to you what you did to him you would be pissed off. All this could have been avoided if you would have given him the information he requested in a timely fashion. Learn the lesson and make the deal right and going forward give up the information your buyer requests. What if he held the money for 2 weeks and told you he would pay after you sent the cue and he sees it's not an empty tube? That's what you did with his money.

Stick to betting, selling obviously is not your game.

I agree, I would rather bet then sell any day. I sold two items and I'll never sell anything on the board again. I just bought way too much stuff in a short period of time and I got sick of looking at it all.

There is only so much I can put up with before I get irritated. Literally, over 20 PMs before he even paid, then another 20 asking about shipping and when the cue would arrive, then a few asking to pay more money for faster shipping, then 20 asking for the tracking number after it had already shipped.

What if I had lost the tracking info?
What about all of the other threads posted on here where the guy waits three months and doesnt hear anything? Did I do that? I think not. I simply asked the guy to stop sending me PMs every day and that the cue would be there soon. (which it will probably arrive today)

Please don't take this the wrong way, but considering that the buyer now has control of whether you get your funds released, you might want to stop being a dick to him. If he's scamming, your cue is gone, but if he's just a buyer that asked for tracking and didn't get it so he opened a PayPal claim, he may be very willing to close the claim once the cue is received if the seller doesn't make him a hater.

Kevin

I posted the tracking info in paypal last night to get up this morning with more messages AFTER I posted the info. From people who arent even involved!

I understand that the buyer has the control right now but at this point, I could really care less. I want to out the guy for being an annoying buyer. I wouldnt call him a scam artist as of yet.