OK. That quote clarifies the person with the issue for me.
A new spin on our live centers
- Thread starter brianna187
- Start date
OK. That quote clarifies the person with the issue for me.
Seems like your not the first guy to have problems with him. Another guy PMed me last night with his story guess he got screwed for $1000. The live center I got from him at the show worked fine, but the one he sent was missing the arbor which I paid for. I don't care about the rust and pitts on the steel too much but he needs to make it spin properly. The center he sent me was the second to last one he had at the show and I pointed out to him that it was messed up then. He could have fixed it and sent the arbor and I would have no complaints, however I guess his reputation is not worth very much.
thanks lenoard,
as i said at least 2 other dealers reconized this name and said they had issues with him now you come out thats 3 you hit it right on the head about everything. in no way did I or would I try and cheat him or anyone else! you always get a few on here that always try and bash me but by far there more good satisfied customers then bad or un satisfied ones!
I do have draw back I will admitt it sometimes I take on to many projects
and get a little behind but advently everyone gets there products.
to mike brewster send me back the center the second I recieve it ill refund your paypal account I have no desire to any business with you at all!! as I said in a earlier post.
you are lying about anyone other than Blud saying anything. You had a week to at least respond, why try to make it right now??? Truth be told I do not trust you any longer and you have lost another customer. If you want to make it right send the arbor I ordered that you forgot to send and stop your lies. You could have answered the phone and made everything straight.
This person wants something for nothing period and its not going to happen I dont give in to poeple that try and cheat or work me no matter what anyone says as far as the tickets go I cant make due to health problems it but I have an 18 year old son that said he would love to go!
Consider this I sent the payment in full up front. How can I be the problem??? I immediately notified lee when the abror was missing and that the center did not spin correctly, again how am I the problem. Instead of fixing issues lee attacks the customers character.
anyone that knows you or has done business with you knows how you are
a whinner and complainer looking for something for nothing ill stick by my guns 100% on what I say
as i said this morning send the center back ill refund your money in full 100%
I am not replacing your product I will only refund your money replacing it would only lead to more problems which i am not interested in send it back
and this issue is closed
What do I want from you Lee? The only thing I ever expected was to be treated like a customer. Answer a phone...return emails...Hey you return them to other people sometime, we hear a few chime in..
To be clear, I want nothing from you....ever. Someone had a problem and you wouldn't return his messages..ect. Then you say publicly he is full of BS, so I point out a similar problem I had with you. That is pretty simple isn't it??
As far as fighting your 18 year old son....give me a break! Are you serious??
I suggest you change your tone if you can't fight your own battles....
I don't desire to fight anyone, but your reply is hysterical.
The issue with "your" cnc machine is a perfect example of what it takes for you to do anything when you are in error.
http://forums.azbilliards.com/showthread.php?t=176003
If you were going to make it right you would have done so already instead of dodging calls.
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As i said ill gladly refund your money but i have nothing to say to you via phone or i am not replacing it when theres nothing wrong to start with to show my good faith ill refund your money but i want the center back if your not interested in that
your just blowing smoke ill have our office girl do it first thing tomorrow
your just blowing smoke ill have our office girl do it first thing tomorrow
Mike bought two machines from me.
He paid before I delivered them.
He paid before I delivered them.
Your money was just sent to you my wife did it for me
now please return the center and arbor
now please return the center and arbor
I don't remember any problems with those transactions A shaft cutting saw machine and a Porper lathe if I remember correctly. I was looking at lee's inlay machines, but he decided to screw me on this. As far as a refund goes lee can keep his blood money, I just want the arbor he never sent. This all could have been handled very differently, lee could have told me the only center he had left was the messed up one from the Valley Forge show and I would have waited for a good one. I know a guy whos Brianna lathe came in at 11 thousanths out, just glad I did not order one. If lee wants to resolve this he can call or answer his phone instead a doing a thread on AZ. I called several times before doing anything but I saw the direction it was heading in and now I must go to the machine shop if I want these made. They will probably want me to order several hundred so I will have to sell all the extras to other cuemakers, I just hope I can give a better deal and offer great service.
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There was no arbor, that was half the problem. I would have made the center work, I just need you to tell me how. More bad poor customer service!!!!!!!!!! I pressed it in a little and got it spinning better, but not like it is suposed to. If you sent the arbor to begin with we would have no problems. We never had any problems before, even after you jacked me on the spray booth.
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Hey Dude, why don't you drop it already. He has told you he does not want your business, more than once, and he said he doesn't want to talk to you, more than once. All you had to do was send the item back and get your money back but you wouldn't do that. All you want to do is complain. He just said he sent your money back without even getting to look at the item which is something I've never heard of any dealer on earth doing and your still whining.
Dick
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But at the same time, Lee has stated repeatedly that there was nothing wrong with it, without looking at it . He also never disputed Cuemaker03's claim of no arbor, Nor did he deny the physical violence threat, which I find disturbing, If I as a customer, have an issue with a product, and I complain, would I be threatened also? Not taking sides, just stating my observations of this thread.
I've had a shaft supplier send me a bad batch of finish taper shafts while my machine was down, I complained and he sent another batch plus extras, and said 'keep the old ones' He didn't see them, BUT he knew they were F#4ked up when they were sent out originally, he basically stated that in the phone call, but when I complained, he made good. That's customer service. Blaming the customer everytime one complains, is bad customer service, IMO. Being too busy to return calls to customers is a poor excuse and a good way to look bad as a provider of supplies. Waiting until 6 pm, his time, 8 or 9 pm my time (not sure if its a 2 or 3hr delay)to call him is a bit over the top also, as you have a business, I shouldn't have to go beyond my normal time to deal with things like this and take away from family time or other commitments. He should be availible as a businessman or have someone delegated to handle those responsibilities, it's not his hobby, it's his BUSINESS. Image is everything, especially in an internet based business.
Now I don't know the history between these parties(or others that have chimed in) but I do know there have been many other threads along these same lines concerning Lee and his ways, and I don't think the statements by Mike are far different than others that have had problems in the past. As a suggestion to Lee, maybe scale back the amount of 'almost there' projects and concentrate more time on perfecting what you already have. Then add a project here and there instead of trying to do everything at once and getting nothing done to the level of perfection that your customers are deserving of. I mean this in a constructive way, really.
Dave
Dave, are we reading the same posts? The threat that I read was placed against Lee. As far as looking at the item. He probably looked at it before it was sent. I have no clue but I do know that anytime I have a problem with an item I have to send it back for them to inspect before they will do anything about it and if I'm in a hurry I have to pay for a second item and then send in the defective one for a refund. When's the last time someone called you and said the shaft is warped and you just sent them one without seeing the old one? Your shaft dealer sounds just like someone I would really like to do business with. Knowingly sends you garbage hoping you'll be happy with it and he's a great guy because after he got called on it and sent good ones. I wonder how many other makers just got stuck with the garbage and never complained?
I know Lee doesn't like returning money once it's in his pocket but most on here realize this and proceed cautiously. His prices are usually lower than the rest of the market but you have to deal with his idiosyncrasies. If your not happy with that arrangement, just, don't buy anything from him. That's simple enough. As far as him not answering his phone or e-mails, well, that's his prerogative. There's no law that says he has to sell to anyone or be at their beck and call when they decide they want to talk to him. I think people have a lot of gall believing they have a right to tell someone else what hours and how they should be running their business.
I probably stick up for Lee more often then I should as it's none of my business but there are 3 or 4 people on this forum who follow him around and post derogatory posts any chance they get and it pisses me off after awhile. They seem to look for any chance to pile on when it's none of their business either. I just seen a thread brought up from the dead that was settled in Feb. and the last post was that they had apparently kissed and made up but a poster had to re-open, just to bring it back to life, open it up on one of the posts when they were arguing just to say "WOW". This is for no reason except they want to stir up trouble and I have absolutely no use for those types of people.
Dick
how bout that sandwich?