I know it's a human nature to only focus on negativities and it's been noted.
S.
Thanks for taking the time to reply Sunny. I think that is important.
There, however, is negativity on both sides - the players and the refs. Like you said explanations and responses should be handled differently. The end all is that the players are still the paying customers. I don't believe that the customer is always right either but the way you respond to a customer is how the rest of the situation will develop.