Cuemakers that don't answer their phone

ace911

ace911

AzB Silver Member
Silver Member
I'm sure I'm not the only one, but... I was curious about what I should do. I have a cue on order, that should have been completed a long time ago, over a year already. Each time I talk to him the date obviously gets pushed back. He is a top cuemaker, but hardly ever answers the phone, I haven't been able to reach him for a few months. I wonder if he'll ever complete the cue actually. I understand everyone wants a cue from him, and he's very busy, but if I have a cue that should be near completion, should he want to talk to me? Any advice on what to do?

Thanks
 
ace911 said:
I'm sure I'm not the only one, but... I was curious about what I should do. I have a cue on order, that should have been completed a long time ago, over a year already. Each time I talk to him the date obviously gets pushed back. He is a top cuemaker, but hardly ever answers the phone, I haven't been able to reach him for a few months. I wonder if he'll ever complete the cue actually. I understand everyone wants a cue from him, and he's very busy, but if I have a cue that should be near completion, should he want to talk to me? Any advice on what to do?

Thanks
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Contact him via e-mail, or a PM, or two....., and go the extra mile to see this through. If all else fails, ask for a refund if any money has changed hands. If you don't have any skin in the cue yet, cancel your order and take your business to someone who respects their customers. JM2 cents.
 
A lot of things might also be going on with the cuemaker, they might just be ill for example. Don't always assume the worst, but don't rule it out either. Some of the other members who keep up on the cuemakers might know more if you PM them about the person's name.
 
Cue makers have priorities.
Apparently making your cue is not high on his list.
Or he has accepted more work and/or made commitments that he can not meet.

Some do their repair work first then custom orders.
Some finish those that are paid for first.

When you talk to a cue maker be sure to ask him what his priorities are and how you fit into them ... before you order the cue.
 
Telecue

I welcome my customers phone calls. It establishes a rapoir & instills confidence in both parties. Try all of the methods mentioned above, I don't think smoke signals are an option... If the "maker" chooses not to communicate, get a refund & go to one of the many reputable builders who will stay in touch.
P
 
If no money has changed hands , go buy some women's underwear ... if you have paid notify all authorities via email and writing (registered) ... Let everybody know you have been scammed . If not ..... please .....:eek::boring2::angry:
 
I tried everything with cuemaker Ed Young.
Phone, emails etc.
I asked him just give me my deposit off $400 back ,with no reply.
Then i found a Chicago based guy who wanted to take over my spot, Ed confirmed, but then again this guy could not get in contact with him anymore, this is already some weeks ago again...
I guess it is case closed, don't order from him...

MH
HOB Weert
 
WilleeCue said:
When you talk to a cue maker be sure to ask him what his priorities are and how you fit into them ... before you order the cue.
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Sorry, but WTF......if you're not a priority to the cuemaker, then the cuemaker damn well shouldn't agree to take your order and especially then take a deposit. I just came out of an ordeal with Danny Tibbitts who held my deposit for nearly a decade and never fulfilled my order (add him to the POS list by the way). :angry:

People need to realize that there are super reliable cuemakers and those that simply are not. This site is the perfect place/outlet to help you do your research.

And it's unfortunate that some of most unreliable cuemakers are held in such high regard (that's an ugly little secret in this industry). Like any other business, cuemakers should realize they are nothing without their customers.
 
cueaddicts said:
Sorry, but WTF......if you're not a priority to the cuemaker, then the cuemaker damn well shouldn't agree to take your order and especially then take a deposit.
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I make custom cues part time ... not as a full time endeavor.

My main income is derived from contract work that takes me away from home different times of the year and is not all that predictable.
For this reason I discourage custom cue orders because I cant give the customer the timely attention they deserve.
I make sure anyone that insists on one is fully aware of my priority's and how their cue will fit into my schedule.

I much prefer to make a cue I am interested in making when I have time to work on it and then offering it for sale to someone that tries it and likes it.

When I retire from contract work this will change.
 
HOB Weert said:
I tried everything with cuemaker Ed Young.
Phone, emails etc.
I asked him just give me my deposit off $400 back ,with no reply.
Then i found a Chicago based guy who wanted to take over my spot, Ed confirmed, but then again this guy could not get in contact with him anymore, this is already some weeks ago again...
I guess it is case closed, don't order from him...

MH
HOB Weert
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Hi,

That is just rude and unacceptable behavior. Not a good business move and a reflection of character. People who read your post should be forewarned about this behavior.

Like Ralph Cramdon said, "be careful how you treat people because you meet the same people on the way up as you do on the way down".

In the end one will regret this rude behavior because it all comes out in the wash.

Good Luck,

Rick
 
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If your on a list without a deposit then your out nothing. The top of the food chain are always backed up and have 50 e-mails waiting and their phone numbers go to voice mail which also gets filled.if they answered all calls an e-mails they would not get anything done. I know this is a drag but waiting for the best takes patience.In the meantime buy yourself another cue. Maybe one day you will receive that call maybe not.
 
HOB Weert said:
I tried everything with cuemaker Ed Young.
Phone, emails etc.
I asked him just give me my deposit off $400 back ,with no reply.
Then i found a Chicago based guy who wanted to take over my spot, Ed confirmed, but then again this guy could not get in contact with him anymore, this is already some weeks ago again...
I guess it is case closed, don't order from him...

MH
HOB Weert
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DITTO, what happened to him happened top me but my deposit was $200 or $300. I posted the gist of the story in another thread. Called him over 10X and sent more than enough emails and never heard from the guy. Not wasting anymore time on it now and will never buy an Ed Young cue after my experience.

ED YOUNG may be a premier cuemaker but he is dishonest and doesn't know the first thing about managing a business. Add him to the list of people you should think twice about dealing with..
 
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If What people say is true about Ed then he is not a premier cue maker at all...Ray
 
scdiveteam said:
Like Ralph Cramdon said, "be careful how you treat people because you meet the same people on the way up as you do on the way down".

In the end one will regret this rude behavior because it all comes out in the wash.

Good Luck,

Rick
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Truer words were never spoken - Ah, but true words leave hearts broken! Truth is only for the wise - Lovers ought to stick to lies

Good Luck Rick,
Joe
 
Finally received a long email from Ed Young in early november 2010!

He had some issues, and other problems with Dave Kersenbrock etc. etc.
He promised me wood in 4 to 6 weeks at least before the end of the year.
I have send him several mails the last few weeks, today it is the 24th of February and i never heard from him since November!!!

What a clown.

MH
HOB Weert
 
Not at all how anyone should conduct business !! I will call a customer and tell them I might be a week or two behind before they call me ! You cant shut people out and expect them to just sit there and not say a word ?!?

This is a good example of how not to treat people, a good reputation is slow to build, a bad reputation can develop overnight.
 
Just because someone is an excellent cuemaker, it doesn't mean they are an excellent businessman. Once they start getting behind on orders, it doesn't take but one emergency, to really screw the pooch. At that point, they may realize they should have hired someone to handle the phone and the business decisions. Unfortunately it is too late at that point, and they probably felt they couldn't afford it earlier in their career. In the old days they called those guys eccentric, or an artist, and the customer made up his mind, if he was willing to go through the process. Now, with better communication (versus just the phone) people are able to get upset easier and faster.
This guy's sin, is that he has inconvenienced you. He hasn't stolen, or cheated you. If you don't like it, and he has your deposit, go get it back. Unfortunately, the internet allows people to take things out of proportion on an International level. I know this won't be the popular view, but please think about it for a minute. You are willing to kill his business, because he is behind on his orders. He hasn't got time to answer complaints on his phone all day, because he wants to get caught up, and is depressed by the complaints.
Just an old guy's perspective.
 
Highmiles said:
Just because someone is an excellent cuemaker, it doesn't mean they are an excellent businessman. Once they start getting behind on orders, it doesn't take but one emergency, to really screw the pooch. At that point, they may realize they should have hired someone to handle the phone and the business decisions. Unfortunately it is too late at that point, and they probably felt they couldn't afford it earlier in their career. In the old days they called those guys eccentric, or an artist, and the customer made up his mind, if he was willing to go through the process. Now, with better communication (versus just the phone) people are able to get upset easier and faster.
This guy's sin, is that he has inconvenienced you. He hasn't stolen, or cheated you. If you don't like it, and he has your deposit, go get it back. Unfortunately, the internet allows people to take things out of proportion on an International level. I know this won't be the popular view, but please think about it for a minute. You are willing to kill his business, because he is behind on his orders. He hasn't got time to answer complaints on his phone all day, because he wants to get caught up, and is depressed by the complaints.
Just an old guy's perspective.
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These days it takes 10 minutes to send a form e-mail to all customers updating the delivery or delays. For the most part you'll find people are understanding and willing to wait but you cannot ignore them, specially if you have their money..not withstanding health, family problems, and every other catastrophe that happens to humans including death you're problem as a cuemaker are not theirs therefore you have to ask for their consideration and if not then you deserve the international exposure :)

Mario
 
Mcues said:
These days it takes 10 minutes to send a form e-mail to all customers updating the delivery or delays. For the most part you'll find people are understanding and willing to wait but you cannot ignore them, specially if you have their money..not withstanding health, family problems, and every other catastrophe that happens to humans including death you're problem as a cuemaker are not theirs therefore you have to ask for their consideration and if not then you deserve the international exposure :)

Mario
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You are right, of course. But if you are a poor businessman and stress impairs your judgment, you won't think to do it. There are so many excellent cue makers out there, it doesn't pay to waste your time by not switching your business.
 
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